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    • Fluent speaker in Polish * - Junior Customer Support Agent & KYC Analyst – Dublin City Centre, Ireland (Fully On-site).
    • Customer service: 1 year (required).
    • Polish Interpreters are required for ongoing on-site face to face assignments involving legal and medical matters in Dublin and all over Ireland, and remotely…
    • English language proficiency both verbal and written (essential).
    • Assist in the translation of various internal and external documentation and correspondence…
    • Knowledge of an Eastern European language is preferred but not mandatory.
    • Because we supply specialized products to Eastern European shops, knowledge of or…
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    • Multi Channel- Quality Expert Reviewer (Polish speaker) - Dublin City Centre.
    • Must be able to evidence previous Content Moderator Experience.
    • View all Teleperformance jobs - Dublin jobs - Speaker jobs in Dublin, County Dublin
    • Salary Search: Quality Expert Reviewer - Polish Speaker salaries in Dublin, County Dublin
    • Vibrant chill & gaming zones to recharge and have fun.
    • Relocation Bonus: €1,200 Gross (paid in 2 instalments) - to support relocation and initial rent costs.
    • Vibrant chill & gaming zones to recharge and have fun.
    • Relocation Bonus: €1,200 Gross (paid in 2 instalments) - to support relocation and initial rent costs.
    • Vibrant chill & gaming zones to recharge and have fun.
    • Relocation Bonus: €1,200 Gross (paid in 2 instalments) - to support relocation and initial rent costs.
    • Serving customers at the counter (including Deli counter).
    • Helping other staff members, as and when required.
    • Support day to day operations of our business.
    • Dust, wipe, wash or polish fitting and furniture.
    • We are look for cleaners to join are team for 40 hours per week/full time.
    • Job Types: Full-time, Permanent.
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    • Proficiency in one of the Eastern European languages (e.g.: Romanian, Polish, Ukrainian, Russian, Lithuanian, Latvian, Croatian, etc.).
    • Ability to communicate in an additional European language (e.g. Polish) fluently to support client relationship management in this region.
    • Fluency in English plus one or more additional languages is required from the following: Spanish, Portuguese, Italian, Hebrew, Arabic, French or one of the main…
    • Fluency in another European language.
    • We’re looking for a Mid-Market Account Executive who’s a people-focused expert at identifying prospective mid-market…
    • Fluency in Polish is required for interacting with local content and stakeholders in the Polish market, plus fluency in English as the primary working language.

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Job Post Details

Junior Customer Support Agent & KYC Analyst -Polish Speaking - job post

Guardian Professional
Dublin, County Dublin
€30,000–€33,000 a year - Full-time

Job details

Pay

  • €30,000–€33,000 a year

Job type

  • Full-time

Shift and schedule

  • Weekend availability
  • Holidays

Location

Dublin, County Dublin

Full job description

About the Role

Fluent speaker in Polish - Junior Customer Support Agent & KYC Analyst – Dublin City Centre, Ireland (Fully On-site)

One of the leading companies in the Financial Services industry - a rapidly growing Software provider and progressive business offering a range of Digital banking solutions to customers and organisations worldwide. They are now seeking a Junior Customer Support Agent & KYC Analyst - Fluent speaker in Polish for the Central Dublin office.

Responsibilities

  • Handle customer complaints, provide timely and appropriate solutions, and follow up to ensure resolution via chat, email or occasionally phone support.
  • Maintain detailed records of customer interactions, inquiries, comments, and complaints.
  • Troubleshoot customer issues and escalate to the appropriate teams when necessary, using platforms like Slack.
  • Deliver excellent customer service by responding to customer enquiries in a timely and professional manner.
  • Review and analyse customer information to ensure compliance with regulatory requirements and company policies.
  • Conduct thorough due diligence checks on new and existing customers to ensure compliance with KYC and AML regulations.

Requirements

  • Fluent proficiency in both spoken and written English as well as Polish
  • Strong problem-solving skills with the ability to provide reasonable solutions to customers.
  • Prior experience in customer-oriented roles
  • Prior experience KYC roles is highly desired but not essential
  • Excellent written and verbal communication skills in English.
  • Strong customer service skills, including empathy, patience, and problem-solving abilities.
  • Familiarity with customer service software and tools.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Willingness to work flexible hours, including weekends and bank holidays, to support customers in different time zones.

Skills and Experience

  • High school diploma or equivalent; University degree preferred.
  • 1+ years of experience in Customer service, preferably in a Global support environment.
  • Excellent communication and interpersonal skills.
  • Strong customer service skills, including empathy, patience, and problem-solving abilities.

Reference: INDOTHER

Job Type: Full-time

Pay: €30,000.00-€33,000.00 per year

Application question(s):

  • Are you open to working shift work
  • This role is based fully on site - are you currently based with a daily commuting distance to Dublin City centre?
  • Are you comfortable with working on-site

Experience:

  • Customer service: 1 year (required)

Language:

  • Polish (required)

Work authorisation:

  • Ireland (required)

Work Location: In person

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