Pre Sales Support Specialist jobs

About Mapon:

35,000+ active clients. More than 400,000 connected devices. 150+ partners worldwide. And 200+ colleagues behind it all. Mapon has already built the scale, trust and reach of an established European B2B SaaS and telematics company, and we are still far from finished. Our platform helps businesses manage their vehicles, teams and assets, reduce costs, improve safety, simplify compliance and make smarter decisions. It delivers real value at scale and keeps evolving with the businesses that rely on it.

Those 200+ colleagues work across eight Mapon branches: Latvia, Spain, Estonia, Finland, Denmark, Lithuania, Sweden and Ireland, with our headquarters in Riga. Our team reaches beyond those eight branches, bringing together people from even more countries. That mix of local market knowledge, international experience and different perspectives helps us grow one shared product across markets worldwide.

Why Join Mapon?

Behind those numbers is a product that never stops improving and a team that keeps moving it forward. That gives Mapon a strong foundation for the next stage of growth: deeper relationships in the markets where we are already present, more businesses to reach and new opportunities to unlock.

Working at Mapon Ireland

Mapon Ireland is the newest branch in the Mapon group, with a growing local team of three colleagues. As a small and developing office, it offers the opportunity to contribute directly to how the branch grows, operates, and builds its local presence. At the same time, the Irish team benefits from the experience, resources, and established ways of working of Mapon’s international organisation and HQ.

Role description

The Operations Specialist plays a key role in supporting the daily financial, administrative, and operational activities of Mapon Ireland. The role ensures efficient coordination between the Irish branch, local partners, and Mapon HQ, maintaining accuracy and consistency across all business systems and workflows.

This position combines hands-on financial administration, warehouse coordination, and system support.

The ideal candidate is structured, reliable, and tech-savvy, with strong organisational skills, attention to detail, and the ability to work collaboratively across departments, including finance, sales, warehouse, HR, and support.

What you’ll do:

Financial & Administrative Tasks (40% focus)

• Primarily handle Moneo, stock and contract storage according to Mapon Practices.
• Oversee debt recovery processes in collaboration with an outsourced collection agency, maintaining clear communication with the sales team and management.
• Coordinate with HQ finance to ensure accurate payment processing and reconciliation.
• Maintain financial records and archives, ensuring compliance with Irish accounting requirements.
• Support monthly and yearly closing procedures, VAT reporting, and financial reporting to HQ.
• Assist with payroll inputs, vouchers, receipts, and related accounting documentation.
• Maintain confidentiality of all financial, employee, and supplier information.
• Monitor shared branch email inboxes, managing purchase documentation and correspondence with vendors and clients.
• Participate in meetings related to new product or solution development, ensuring local financial alignment.

Warehouse & Operations & Technicians (30-35% focus)

• Manage and coordinate warehouse operations, including order fulfilment, shipments, and deliveries to clients.
• Conduct and report regular stock checks, ensuring alignment with HQ and system records.
• Maintain daily accounting and documentation of inventory-related processes in Moneo Warehouse Management.
• Collaborate with sales and management on inventory control and stock decisions.
• Identify and implement improvements to warehouse and operational processes.
• Support the roll-out and daily use of new business systems (Dynamics 365 ERP, Moneo), ensuring staff training and process consistency.
• Managing Client Installations: Technician Planning and Responsibilities

Client & Internal Support (20% focus)

• Provide backup and coordination support for the client service team.
• Respond to client inquiries in English, maintaining professionalism and clear communication.
• Collaborate across teams — sales, warehouse, support, and HQ — to ensure timely and effective issue resolution.
• Maintain and update client data and documentation within Mapon CRM and related systems.
• Assist the local sales team with subscription and invoicing tasks.
• Track and document customer cases or escalations, ensuring resolution and follow-up.
• Support system-related training and onboarding for team members following updates or process changes.

Human Resources & Office Administration (5-10% focus)

• Ensure payroll data and employee information are accurate and aligned with Irish accounting records.
• Coordinate local travel arrangements and logistics for team members attending HQ meetings or events.
• Keep branch-level policies, documentation, and internal procedures up to date.
• Support local compliance and communication between management and employees.

What we’re looking for:

• 2–4 years of experience in business administration, finance, or operations.
• Strong understanding of accounting principles and operational workflows.
• Proficiency or familiarity with systems such as: Dynamics 365 ERP, Sage, Stripe, CRM Systems / HubSpot, Moneo Warehouse Management, BrightHR / Thesaurus Payroll, Google Workspace, SharePoint, Outlook
• Excellent organisational and multitasking skills with a structured and proactive approach.
• High attention to detail, accuracy, and confidentiality.
• Strong communication skills — written and verbal — in English.
• Ability to work independently and collaboratively with cross-border teams.

Why Mapon?

• Base salary from 45000 EUR/ Gross (yearly)
• Join an international team of 200+ colleagues with global reach and local soul.
• Hybrid work setup – work from home and in our cozy office space in Galway (4 days per week, work is organized from the office).
• Access to AI tools and paid plans, such as ChatGPT, Gemini, and others if needed, to support your daily work and productivity.
• Social events, team buildings, and a supportive work culture.
• Laptop, accessories, and everything you need.
• Extra day off on your birthday.
• Annual training budget.
• Health Days— take time off when you’re not feeling well, without the need for a sick leave certificate;
• Referral bonus — receive a reward when you refer a candidate who successfully joins our team;
• Mentor bonus — onboarding mentors receive an additional salary bonus when their new colleague reaches the two-month milestone;
• Join a friendly, supportive team where you'll thrive, with a well-planned onboarding process starting from day one to ensure your success.

Our hiring process:

• CV review – Your application will be reviewed by HR and the Hiring Manager (Operations Manager).
• Pre-recorded interview (Testlify) – Selected candidates will be invited to complete a pre-recorded interview via Testlify (in video format) to answer questions and test language knowledge, allowing you to answer at a time that suits you best.
• Video interview – interview with the HR and Hiring Manager (up to 60min).
• Final interview - ideally on site to meet the local team (up to 60min).
• Background check - references.

This is your chance to be part of something meaningful, grow your skills, and make your mark in a dynamic and future-focused company. Apply now and let’s shape the future of telematics – together.

Position link: https://www.mapon.com/en/about/vacancies/business-support-specialist-galway-ireland

*We provide detailed feedback on interview performance and/or the technical task only to candidates who have reached the final stage of the selection process.

Mapon Fleet Platform Limited (Reg. no. 670506)

Pay: €45,000.00 per year

Work Location: In person