Quality Manager jobs

Company Description

Amwell digitally empowers payers, providers and innovators, enabling an ecosystem of care that spans across in-person, virtual and automated care.

Amwell provides a leading hybrid care enablement platform in the United States and globally, connecting and enabling providers, payers, patients, and innovators to deliver greater access to more affordable, higher quality care.

Amwell believes that hybrid care delivery will transform healthcare. The company offers a single, comprehensive platform to support all digital health needs from urgent to acute and post-acute care, as well as chronic care management and healthy living.

With nearly two decades of experience, Amwell powers the hybrid care of more than 55 health plans, which collectively represent more than 90 million covered lives, and many of the nation’s largest health systems, representing over 2,000 hospitals, have access to Amwell solutions.

Brief Overview:

As a Behavioural Health Coach, you are responsible for supporting and encouraging users as they engage with a wide range of Mental Health and Wellbeing programmes for anxiety, depression, and stress; providing guidance and one-on-one encouragement to those who need additional support in the form of written reviews. You will be a part of our rapidly expanding clinical team and play a critical role in our users’ success in SilverCloud programmes.

Behavioural Health Coaches should expect to work on a part-time basis of 20 hours per week.

Core Responsibilities:

• Demonstrate excellence and innovation in digital behavioural health coaching
• Review user’s engagement and work with users to motivate, support and manage their health and wellbeing through a range of online programmes
• Provide weekly written reviews to support and guide users as they progress through their programme.
• Monitor content for potential concern, using the data available and escalating information through the appropriate channels
• Demonstrate supportive presence by expressing empathy, observing patters in tracking, add depth to user experience, and supporting realistic and personalized goal-setting
• Encourage users to utilize their programme to meet identified goals, preventing lapse of user engagement and increase depth of user understanding of the content and tools in the programme
• Work collaboratively with the clinical supervisor team to respond to users, promoting safety and engagement as well as access to the appropriate treatment option.
• Attend monthly meetings with your manager, supervisor and attend a monthly group supervision.

Qualifications:

• Currently undertaking or have completed a Master’s degree and/or a Doctorate in the field of Psychology, Social Care, Psychotherapy or Counselling and be registered (or be in the process of becoming registered) with an applicable recognised professional body in Ireland
• A strong understanding of Online Mental Health Services
• Experience working in Children & Young People services is desirable
• Excellent communication, writing and typing skills; able to use written communication in a clear and personal way
• Comfort using multiple technological tools in your day-to-day; you are able to adapt and grow with technological developments quickly
• Insightful, empathetic and compassionate; you’re closely observant about your users and are able to see that detail to make your users feel known, supported and motivated
• Excellent judgment; with close training and supervision, you are able to identify and appropriately respond to risk indications, recognize the limits of your training and expertise and consult a supervisor as appropriate, and operate within the boundaries of the coaching role, without engaging in analysis, counselling, assessment or therapy
• Experience with cognitive behavioural models, motivational interviewing or short-term therapy approaches

Additional information

Job Level: S2

Your Team: Clinical

Working at Amwell:

Amwell is changing how care is delivered through online and mobile technology. We strive to make the hard work of healthcare look easy. In order to make this a reality, we look for people with a fast-paced, mission-driven mentality. We’re a culture that prides itself on quality, efficiency, smarts, initiative, creative thinking, and a strong work ethic.

Our Core Values include One Team, Customer First, and Deliver Awesome. Customer First and Deliver Awesome are all about our product and services and how we strive to serve. As part of One Team, we operate the Amwell Cares program, which brings needed assistance to our communities, whether that be free healthcare for the underserved or for people affected by natural disasters, support for equality, honoring doctors and nurses, or annual Amwell-matched donations to food banks. Amwell aims to be a force for good for our employees, our clients, and our communities.

Amwell cares deeply about and supports Diversity, Equity and Inclusion. These initiatives are highlighted and reflected within our Three DE&I Pillars - our Workplace, our Workforce and our Community.

Amwell is a "virtual first" workplace, which means you can work from anywhere, coming together physically for ideation, collaboration and client meetings. We enable our employees with the tools, resources and opportunities to do their jobs effectively wherever they are!

Additional Benefits

• 23 days annual leave + 1 birthday day + 4 Mental Health days
• Private Health Care
• Pension
• Life Insurance
• Income Protection
• Flexible working – remote working
• Healthy work-life balance – wellness days and a supportive working environment
• Access to SilverCloud for you and your family