Relationship Support Manager jobs

Abbott in Ireland

Abbott has maintained a strong presence in Ireland since 1946 and celebrates its 80th anniversary in the country in 2026. The company supports the Irish healthcare sector with a broad portfolio spanning diagnostics, diabetes care, medical devices and nutritional products. Today, Abbott employs more than 6,200 people across ten sites located in Dublin, Donegal, Clonmel, Cootehill, Galway, Kilkenny, Longford and Sligo.

About Abbott

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

Abbott Diagnostics Ireland – Longford & Sligo

Abbott Diagnostics is a global leader in in vitro diagnostics, delivering innovative testing solutions that help improve patient outcomes worldwide. Our Longford and Sligo sites play critical roles in supporting the growing global demand for diagnostic testing across areas including infectious disease, cancer, thyroid, and cardiovascular care. Together, these locations contribute to the development and manufacture of technologies that advance modern healthcare, while offering employees the opportunity to build rewarding careers in thriving regional communities across Ireland.

Please note any offer of employment for this position is conditional upon the successful completion of a pre-employment medical examination, including drug and alcohol screening, conducted by a medical practitioner designated by the Company.

For the IT Business Relationship Manager, we are seeking an experienced leader to serve as the strategic IT partner for our Core Diagnostics Manufacturing organizations in Ireland. In this high-impact role, you will build strong relationships with senior stakeholders, lead and develop a high-performing team, and drive technology initiatives that support business growth and operational excellence.

As Senior Manager, Business Relationship Management, you will partner closely with Manufacturing leadership to align technology investments with business priorities, shape strategic roadmaps, and deliver measurable value across our U.S. manufacturing operations.

What You'll Do

Strategic Business Partnership

• Serve as a trusted advisor to Manufacturing leadership, building strong relationships and influencing strategic decision-making.
• Partner with business leaders to understand priorities, challenges, and long-term objectives, translating them into a clear technology vision and investment roadmap.
• Drive alignment between Manufacturing strategies and the broader organizational and IT strategy.
• Proactively identify opportunities to improve operational performance, accelerate innovation, and create business value through technology.

Leadership & Team Development

• Lead, mentor, and develop a high-performing team, fostering a culture of accountability, collaboration, and continuous improvement.
• Champion talent development, succession planning, and organizational effectiveness.
• Drive workforce and capacity planning, ensuring the right blend of internal talent and external expertise to support business needs.
• Create an environment where innovation, engagement, and professional growth thrive.

Stakeholder Engagement & Influence

• Build credibility and maintain strong partnerships across all levels of the organization, including Directors, Vice Presidents, IT leadership, manufacturing site leadership, and external partners.
• Lead complex discussions, facilitate decision-making, and align diverse stakeholders around common objectives.
• Act as the voice of the business within IT and the voice of IT within the business.

Portfolio & Delivery Leadership

• Oversee a portfolio of technology initiatives, ensuring successful delivery against strategic objectives, budgets, timelines, and service expectations.
• Collaborate with delivery teams and vendors to ensure solutions are executed efficiently and deliver measurable outcomes.
• Challenge assumptions, validate business cases, and ensure investments are aligned with value realization objectives.
• Manage risks, dependencies, and priorities across multiple concurrent initiatives.

Financial & Operational Management

• Own technology investment planning and budget management, including capital expenditures and ROI accountability.
• Continuously identify opportunities to optimize costs, improve efficiency, and maximize business value.
• Ensure governance, compliance, and adherence to corporate standards and regulatory requirements.

What We're Looking For

Qualifications

• Bachelor’s degree in computer science, Business Administration, Engineering, or a related field.
• 8+ years of progressive IT leadership experience, including significant people leadership responsibility which includes 5-6 people management experience
• Experience managing strategic portfolios and technology investments ranging from $1M to $10M+ is essential.

Key Skills & Experience

• Proven people leader with experience building and developing high-performing teams in complex, matrix environments.
• Strong stakeholder management and influencing skills, with the ability to partner effectively with senior leaders.
• Strategic thinker with experience aligning technology initiatives to business priorities and driving transformation.
• Excellent communication skills, able to engage both technical and business audiences.
• Experience managing portfolios, budgets, vendors, and technology investments.
• Strong business and technology acumen, ideally within manufacturing, healthcare, or pharmaceutical environments.
• Knowledge of software development lifecycle, cybersecurity, privacy, and technology governance principles.
• Ability to drive collaboration, continuous improvement, and successful delivery across multiple priorities

Why This Role?

This is a unique opportunity to influence business strategy, lead a talented team, and play a pivotal role in the digital transformation of a critical manufacturing organization. You'll work directly with senior leaders, shape investment decisions, and drive initiatives that have a tangible impact on business performance and patient outcomes.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: Abbott in Ireland | Benefits

Connect with us at www.abbott.com and on LinkedIn, Facebook, Instagram, X and YouTube

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