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    • Knowledge of renewable energy or electrical systems.
    • Experience with solar PV systems, inverters, batteries or energy monitoring software and design software.
    • Experience working within industrial, utilities, manufacturing, water/wastewater, gas, energy or renewable sectors is desirable.
    • Time and a half after 39hours.
    • This is a full-time permanent position inclusive of a competitive salary, bonus, pension, healthcare and additional benefits.
    • Assisting electricians with domestic solar PV installations.
    • Mounting and fixing equipment, inverters and other components to walls.
    • Understanding of EPC contracting or renewable energy procurement processes.
    • Conduct market research on renewable energy trends, electricity markets, grid…
    • Provide excellent customer service by responding to enquiries via phone and email.
    • Input and maintain accurate data across internal systems.
    • 3+ years' experience in energy, building services or renewable heating.
    • Support the design of energy centres, heat networks and building connections.
    • You’ll play an integral role in helping homeowners understand and improve the energy performance of their homes, while ensuring our design and installation…
    • This is a full-time permanent position inclusive of a competitive salary and additional benefits.
    • The role will include but not be limited to answering all…
    • Whether you are a qualified Plumber, Electrician, HVAC Technician, or a skilled "fixer" with a mechanical mindset, we want to hear from you.
    • Experience in the construction industry is essential; prior experience in renewables or electrical projects is highly advantageous.
    • Full clean driving licence.
    • Base salary is €55,000 – €65,000 dependent on experience with a fantastic quarterly bonus scheme of up to 6% of your annual wage for the year.
  • View similar jobs with this employer
    • Explain the benefits of renewable energy solutions and available government grant schemes.
    • Introduce Energy Centre's free, no-obligation home energy…
    • Technical qualification or relevant experience in electrical, electronic, renewable energy, or solar PV systems.
    • Good written and verbal communication skills.
    • * Install: Take charge of full electrical installations for Solar PV systems (panels, inverters, batteries, and isolators).

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Solar Technical Support Administrator
Start Solar Ltd
Collon, County Louth
From €32,000 a year
Permanent, Full-time
Apply now

Job details

From €32,000 a year
Permanent, Full-time
Collon, County Louth

Full job description

About Us

Start solar is a growing solar energy company committed to helping customers get the most from their renewable energy systems. Our focus is on excellent customer experience, reliable technology, and making solar simple and accessible.

Role Overview

We are seeking an experienced Technical Support Administrator to help design residential and commercial systems as well as assist customers with queries related to their solar systems. This role involves troubleshooting system performance, supporting monitoring apps, and providing clear, confident guidance to customers via phone, email, and digital platforms.

You will be the go-to expert helping customers understand, monitor, and optimise their solar systems.

Key Responsibilities

  • Provide technical support to customers regarding their solar PV systems, inverters, batteries, and monitoring equipment
  • Assist customers with setup, use, and troubleshooting of solar monitoring apps and portals
  • Diagnose and resolve common technical issues remotely, escalating complex cases when required
  • Guide customers through fault finding in a clear, professional, and customer-friendly manner
  • Log support cases accurately and maintain detailed records in the CRM system
  • Work closely with installation, engineering, and service teams wit design and resolution of ongoing issues
  • Educate customers on system performance, usage data, and best practices
  • Deliver excellent customer service while managing multiple support requests efficiently
  • Design residential and commercial solar systems to ensure maximum benefit to the customer.

Skills & Experience

Essential:

  • Strong customer service and communication skills
  • Excellent technical aptitude and problem-solving ability
  • Confidence explaining technical concepts to non-technical customers
  • Comfortable using mobile apps, software platforms, and CRM systems
  • Ability to manage multiple tasks and prioritise effectively
  • Experience with solar PV systems, inverters, batteries or energy monitoring software and design software

Desirable:

  • Previous experience in technical support, helpdesk, or customer service
  • Knowledge of renewable energy or electrical systems
  • Experience supporting mobile or web-based applications

Personal Attributes

  • Patient, approachable, and customer-focused
  • Logical and methodical troubleshooting approach
  • Willingness to learn and develop technical knowledge
  • Reliable, organised, and detail-oriented

Pay: From €32,000.00 per year

Application question(s):

  • Do you have experience in solar PV design and or technical support?
  • Do you have Solar PV Design experience?

Language:

  • English (required)

Work authorisation:

  • Ireland (required)

Work Location: In person

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