Resolution Agent jobs

About the Role

Fluent speaker in Bulgarian - Junior Customer Support Agent & KYC Analyst – Dublin City Centre, Ireland (Fully On-site)

One of the leading companies in the Financial Services industry - a rapidly growing Software provider and progressive business offering a range of Digital banking solutions to customers and organisations worldwide. They are now seeking a Junior Customer Support Agent & KYC Analyst - Fluent speaker in Bulgarian for the Central Dublin office.

Responsibilities

• Handle customer complaints, provide timely and appropriate solutions, and follow up to ensure resolution via chat, email or occasionally phone support.
• Maintain detailed records of customer interactions, inquiries, comments, and complaints.
• Troubleshoot customer issues and escalate to the appropriate teams when necessary, using platforms like Slack.
• Deliver excellent customer service by responding to customer enquiries in a timely and professional manner.
• Review and analyse customer information to ensure compliance with regulatory requirements and company policies.
• Conduct thorough due diligence checks on new and existing customers to ensure compliance with KYC and AML regulations.

Requirements

• Fluent proficiency in both spoken and written English as well as Bulgarian
• Strong problem-solving skills with the ability to provide reasonable solutions to customers.
• Prior experience in customer-oriented roles
• Prior experience KYC roles is highly desired but not essential
• Excellent written and verbal communication skills in English.
• Strong customer service skills, including empathy, patience, and problem-solving abilities.
• Familiarity with customer service software and tools.
• Ability to work independently and as part of a team in a fast-paced environment.
• Willingness to work flexible hours, including weekends and bank holidays, to support customers in different time zones.

Skills and Experience

• High school diploma or equivalent; University degree preferred.
• 1+ years of experience in Customer service, preferably in a Global support environment.
• Excellent communication and interpersonal skills.
• Strong customer service skills, including empathy, patience, and problem-solving abilities.

Reference: INDOTHER

Job Type: Full-time

Pay: €30,000.00-€33,000.00 per year

Application question(s):

• Are you open to working shift work
• This role is based fully on site - are you currently based with a daily commuting distance to Dublin City centre?
• Are you comfortable with working on-site

Experience:

• Customer service: 1 year (required)

Language:

• Bulgarian (required)

Work authorisation:

• Ireland (required)

Work Location: In person