Restaurant Manager, Hotel jobs

Mount Falcon Estate are currently in search for enthusiastic and proactive restaurant manager.

Located just outside Ballina, our hotel consists of 32 bedrooms, and 45 lodges on site.

Also comprising The Kitchen Restaurant, The Boathole Bar, and our Fuller Suite which can cater for events of up to 200 guests.

Job Responsibilities:

Pleases customers by providing a pleasant dining experience and coordinate all activities to deliver quality products and services in the following hotel outlets; Kitchen Restaurant, Boathole Bar, In-Room Dining, Group Events and Weddings.

Job Duties:

• To ensure the smooth day to day running of the restaurant
• Ability to work evening shift and deal with stressful situations during busy periods
• Interview, select, train, supervise, counsel and discipline staff for the efficient operation of all outlets
• Organize and conduct pre-shift and departmental meetings communicating pertinent information to the staff, such as reservation count and menu changes
• Schedule and direct staff in their work assignments
• Interact positively with customers promoting hotel facilities and services
• Resolve problems to the satisfaction of involved parties
• Coordinate and document reservations. Organize special events in the restaurant such as receptions and social gatherings
• Maintain rapport with all departments and attend relevant meetings
• Move throughout the facility and kitchen areas to visually monitor and take action to ensure food quality and service standards are met
• Verify temperatures, judge appearance and taste of products and check preparation methods to determine quality
• Give guidance toward improvement and make necessary adjustments for consistency
• Maintain profitability of outlet to support overall hotel operation. Control payroll and equipment costs (minimizing loss and misuse)
• Ensure stock levels are maintained by calculating inventory, ordering and retrieving supplies
• Evaluate cost effectiveness of all aspects of operation. Develop and implement cost-saving and profit-enhancing measures
• Utilize computer to accurately charge customers, Input and retrieve data and change computer procedures using complex series of keypunches to program system
• Ensure that all standards and hotel cash handling procedures are met
• Ensure compliance with all laws and the health and safety procedures
• Ensure adequate staffing levels for anticipated business during shift
• Coach staff to adhere to outlet service standards. Maintain cleanliness of all outlets-restaurant, Lounge, Service areas, Room service and Staff grooming
• Solicit feedback from guests concerning food, beverages, service and improvement ideas
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Enhances department reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

Benefits include:

• Complimentary use of our leisure centre including gym, sauna, steam room, jacuzzi and 15m heated swimming pool
• Discounted rates in our bar and restaurant
• Training and development opportunities
• Competitive rates of pay Restaurant Manager Skills and Qualifications:

Two years’ experience in a management /supervisory role in four-star hotel or similar property.

People Management, Planning, Foster Teamwork, Giving Feedback, Customer Service, Developing Budgets, Self-Motivated, Energy Level, Multi-tasking, Resolving Conflict, Verbal Communication.

Mount Falcon Estate is an equal opportunities employer.

Job Type: Full-time

Work Location: In person