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    • Maintain knowledge of current in store sales and promotions.
    • Keeping the store and forecourt shiny and clean.
    • Proven experience managing or supervising a team.
    • Manage, motivate, and develop the store team.
    • Support the Store Manager in the day-to-day operations of your store.
    • Target-driven approach to KPIs.
    • A passionate, driven, and flexible Manager that thrives working in a fast-paced retail environment.
    • The Manager will play a pivotal role in driving high…
    • Operational Control: *Oversee daily store operations, ensure perfect planogram implementation, maintain impeccable store presentation standards, and optimize…
    • Build, coach and inspire a strong store team.
    • Proven retail management experience in a fast‑paced environment.
    • Own the day‑to‑day running of the store.
    • Support with daily store operations and ensure compliance with company policies.
    • Salary: €15.65ph + uncapped monthly commission.
    • General supervision of the store and staff and delegation of duties when required.
    • To comply with and ensure that company policies and procedures are always…
    • Ensure merchandising and presentation of entire store is of the highest standard at all times and in accordance with relevant store planograms and guidelines.
    • Proven management experience in convenience, grocery or forecourt retail.
    • Oversee safe, efficient operations across the store, forecourt and post office.
    • This includes controlling all store costs and secure cash handling procedures.
    • You’ll ensure your store is always set up for success.
  • View similar jobs with this employer
    • Setting an example to the whole store team and overseeing their performance and development through the leaders in your store.
    • A range of wellbeing initiatives.
    • Deliver departmental targets and contribute to overall store performance.
    • These roles offer an excellent platform for experienced retail professionals who enjoy…
    • You make time to build strong relationships with colleagues inside and outside of my store.
    • Provide regular coaching and feedback across the store, improving…
    • Assist the store manager in realising or exceeding determined sales plans and target metric objectives.
    • Ensure consistent execution of company’s marketing and…
    • Passion for retail and customer excellence.
    • Ensure that the store reflects company's standards of merchandising, presentation and Customer Care.

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Area Manager - Retail Customer Care Learning and Coaching
Apple
·
4.1
Cork, County Cork

Job details

Pay information not provided
Cork, County Cork

Full job description

At Apple, we believe in hard work, a fun environment, and the kind of creativity and innovation that only comes about when talented people from diverse backgrounds approach problems from varying perspectives. We believe each customer interaction is an opportunity to delight, engage, and inspire-and that by focusing on the smallest of details, we can make a big impact with our customers.

We are seeking an exceptional Learning and Coaching Manager to elevate the capabilities and performance of our retail customer care teams. In this pivotal role, you will champion a culture of continuous learning and growth, designing and implementing innovative development programmes and coaching strategies that empower our employees to deliver Only-at-Apple customer experiences. You will work closely with retail leadership to identify development needs, foster talent, and ensure our teams are always ready for what's next.

Description
As a Learning and Coaching Manager, you will be instrumental in shaping the future capabilities of our RCC teams.

Your key responsibilities will include:
Collaborating cross-functionally: Work closely with quality, regional, and worldwide Learning & Development teams, as well as Retail Customer Care leadership, to reach business goals and enhance the customer experience.

Assessing learning needs and performance gaps: Proactively identify development opportunities and translate them into creative, data-driven learning solutions.

Designing and delivering impactful learning programmes: Develop and implement innovative learning solutions (instructor-led, e-learning, blended) for diverse audiences, including front-line staff and leadership within Retail Customer Care.

Championing innovation: Inspire creativity in learning solutions, ensuring our teams are always future ready.

Measuring programme effectiveness: Utilise an analytical mindset to interpret data, measure the impact of learning initiatives, and drive continuous improvement.

This is an exciting role where you can significantly impact the customer experience at Apple, all within a supportive team environment.

Preferred Qualifications

Coaching or Training Qualification (Equivalent practical experience will also be considered.)
Experience with Apple's ecosystem is highly desirable.

Minimum Qualifications
Inspiring leadership skills with a proven record of building and maintaining high-achieving teams.
Deep passion for Apple products, services, and the customer experience.
Proven expertise in designing, developing, and delivering impactful learning programmes (instructor-led, e-learning, blended) for diverse audiences, including front-line staff and leadership.
Demonstrated ability to establish and scale effective coaching frameworks and methodologies.
Strong understanding of adult learning principles, instructional design, and performance consulting.
Exceptional communication, presentation, and facilitation skills, with the ability to inspire and engage large groups and individuals.
Analytical mindset with the ability to measure programme effectiveness, interpret data, and drive continuous improvement.
Proven ability to influence and collaborate effectively with cross-functional teams and senior leadership.
Ability to thrive in a fast-paced, dynamic, and evolving environment.
Strict adherence to company policy on confidential materials.
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