Retail Support Manager jobs

Department Manager - Lingerie

McElhinneys is delighted to offer an exciting opportunity for an experienced Department Manager to join our award-winning Lingerie team.

This is a key role within our iconic department store in the heart of Donegal, supporting the delivery of an exceptional customer experience while leading and developing a high-performing retail team. We are looking for an experienced retail professional with a strong background in Sales, Customer Service and People Managing and leadership.

The successful candidate will be required to have a commercial mindset, excellent communication skills and a proven ability to achieve sales targets and KPIs while maintaining high operational standards.

Our Department Managers play an important role in creating a positive, energetic and customer-focused environment. Working closely with colleagues and senior management, you will take responsibility for the day-to-day performance and operation of your department, while contributing to the wider success of McElhinneys with creative concepts being put into actions.

Key Responsibilities:

• Drive sales targets and create success through effective daily planning and team collaboration.
• Lead, motivate and develop team members to achieve and exceed individual and departmental goals.
• Plan and organise staffing levels and schedules to ensure effective customer service and efficient department operations.
• Maintain high standards of visual merchandising and presentation in line with brand and company expectations.
• Ensure stock deliveries are processed efficiently, and stock management procedures are consistently followed.
• Provide ongoing coaching, training and development in sales, customer service and product knowledge.
• Maintain an active presence on the sales floor, ensuring appropriate staff coverage and providing support where required.
• Ensure the team consistently delivers an exceptional customer experience.
• Monitor departmental performance against agreed KPIs and identify opportunities for improvement.
• Generate and implement creative ideas that support commercial performance and align with the McElhinneys brand and culture.
• Promote a safe, positive and inclusive working environment.
• Ensure adherence to company policies, procedures, employment legislation and health and safety requirements.
• Act as a role model, demonstrating professionalism, enthusiasm, accountability and strong leadership.
• Communicate departmental performance, opportunities and challenges effectively to senior management.
• Contribute positively to the wider management team and overall store objectives.

The Ideal Candidate:

The successful candidate will ideally have:

• A proven track record in retail management, with at least 3 years' relevant experience, or equivalent qualifications and experience.
• Experience within people management, with minimum of 1 year experience.
• Strong commercial awareness and a proven ability to work towards and achieve KPIs and sales targets.
• Excellent leadership and team management skills.
• Strong communication and interpersonal skills.
• Experience in staff training, coaching and development.
• Good knowledge of stock management, deliveries and retail operations.
• An understanding of employment legislation, company policies and workplace regulations.
• The ability to prioritise, organise and manage competing demands in a fast-paced environment.
• The ability to work effectively as part of a management team while also demonstrating initiative and independence.
• A positive, proactive and solutions-focused approach.
• The ability to remain calm and effective under pressure.
• A genuine passion for delivering excellent customer service.

Why Join McElhinneys?

At McElhinneys, we believe that an outstanding customer experience starts with an outstanding team experience. We are committed to creating an inclusive, supportive and progressive workplace where our people are encouraged to develop their skills and build fulfilling careers.As part of the McElhinneys team, you will enjoy:

• Competitive salary
• Flexible annual leave entitlement
• Staff discounts across our wide variety of outstanding brands and in our Bistro
• Well-being initiatives designed to support your health and happiness
• Learning and development opportunities through McElhinneys Academy
• Continuous training and upskilling
• Invitations to organisational events and team initiatives

Join Our Team

If you are an experienced retail leader with a passion for Business, people and delivering exceptional customer experiences, we would love to hear from you.This is an opportunity to become part of a progressive and award-winning retail environment where your leadership, commercial awareness and ideas can make a real difference.

McElhinneys is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, gender, sexual orientation, age, religion, family status, or disability

Job Type: Full-time

Benefits:

• Employee assistance program
• Employee discount
• Wellness program

Ability to commute/relocate:

• Ballybofey, County Donegal: reliably commute or plan to relocate before starting work (required)

Experience:

• Management: 5 years (preferred)

Work Location: In person