Sales Officer jobs

Job Title: Insurance Sales and Service Associate

Location: Dublin (Ballsbridge), 35 Shelbourne Road

Salary: €27,000 - 40,000 gross per annum

Work Type: Onsite/Hybrid option (4 days in Office following training completion)

Are you passionate about helping people? Are you looking to build your insurance career in a fast-paced, rewarding environment? Then a career as an Insurance Sales and Service Representative at a U.S.-based financial services organization specializing in insurance and banking solutions for military members, veterans, and their families, with more than 13.5 million members and operations in the U.S. and Europe. could be the perfect fit.

Company's mission is to empower their members to achieve financial security through highly competitive products, exceptional service and trusted advice. They seek to be the #1 choice for the military community and their families. As an Insurance Sales and Service Representative, you will be at the heart of company's mission. You will be the go-to resource for their members, providing solutions for their insurance needs in international markets while members are stationed overseas.

This position is a regulated position under the supervision of the CBI.

What you will do:

• Provide expert support and guidance to our members via phone.
• Find solutions to complex issues and ensure a positive member experience.
• Collaborate with a team of Insurance Professionals dedicated to fulfilling the same mission
• Contribute to a culture of excellence recognised by leading industry awards.

What you will get:

• The satisfaction of knowing your contributions have a direct impact on our members lives.
• A fast-paced dynamic work environment where you are encouraged to constantly strive forexcellence, develop yourself, learn and grow.
• The opportunity to be part of a team that values collaboration and fosters belonging
• The chance to work for an organisation consistently recognised for its exceptional service and employee culture.

Responsibilities:

• Deliver telephone-based support to members on all aspects of general insurance underwriting.
• Respond to member requests, resolve disputes efficiently and effectively.
• Provide exceptional levels of customer service.
• Build strong relationships with existing and prospective members through conversation to identify member needs and suggest appropriate USAA insurance products.
• Achieve sales and service targets while adhering to European, US and International regulatory compliance guidelines and procedures.
• Understand and apply risk management principles by adhering to policies and procedures.
• Actively participate in personal and professional development, responding positively to feedback and overcoming challenges.
• Escalate systemic issues impacting member satisfaction.

Education:

• Minimum of 2 honours in Higher Level subjects in the Leaving Certificate (or equivalent)

Or

• Third Level Qualification (minimum level 6 standard)

Preferred:

• APA qualified individuals. Candidates that are not yet APA qualified must be willing to start their APA qualification process within 6 months of joining the company.
• Candidates with an Insurance and customer service back background. (ideally 1-2+ years of experience in call- center environment)

Required:

• Experience multitasking in a Windows operating system environment.
• Excellent business English communication skills (oral and written).
• Ability to work effectively in a fast-paced professional corporate environment.

Skills and Abilities:

• Service Excellence: Proven ability to provide exceptional customer service and exceed expectations.
• Communication: Excellent verbal and written communication skills as well as strong active listening skills.
• Taking ownership: Displaying a proactive and flexible work style, with an enthusiastic can-do attitude. Maintain a positive and professional demeanor.
• Problem-Solving: Strong analytical and critical thinking skills to effectively resolve issues and identify sales opportunities aligned with member needs.
• Sales Closing: Proven ability to effectively close sales and secure agreements.
• Risk Management: ability to operate in a regulated environment and adhere to processes and procedures.
• Self-Development: Commitment to continuous learning and professional growth.

Company offers:

Best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include:

• comprehensive medical,
• dental and vision plans,
• 401(k),
• pension,
• life insurance,
• parental benefits,
• adoption assistance,
• paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.
• Career path planning and continuing education to reach professional goals.

Pay: €27,000.00-€40,000.00 per year

Work Location: Hybrid remote in Dublin, County Dublin