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Job Post Details

Student Services and Custom Programs Assistant (Seasonal) - Galway
Galway, County Galway
Up to €31,075 a year
Specified-purpose, Fixed term, Full-time

Job details

Up to €31,075 a year
Flexitime, Annual leave, Employee assistance program, Work from home
Specified-purpose, Fixed term, Full-time
Weekend availability, Flexitime, Every weekend, On call
Galway, County Galway

Full job description

About WorldStrides Higher Education

WorldStrides Higher Education is a global leader in international education, study abroad, internships, and customized academic programs. We partner with universities across the United States and around the world to deliver transformative educational experiences that combine academic learning, cultural engagement, and professional development.

We are seeking an enthusiastic and student-focused professional to join our Galway team for the Spring and Summer 2027 seasons. This position plays an important role in supporting semester, internship, and faculty-led customized programs, ensuring students receive exceptional support throughout their experience in Ireland.

Position Overview

The Student Services & Program Coordinator supports the day-to-day delivery of WorldStrides programs in Galway and throughout Ireland. The role combines student support, program coordination, event management, housing administration, and operational logistics.

The successful candidate will work directly with international students, university partners, accommodation providers, faculty, and local suppliers to ensure programs operate smoothly, and students have a safe, engaging, and rewarding experience.

This is a dynamic role that requires flexibility, professionalism, and a willingness to adapt to changing operational needs.

Key ResponsibilitiesStudent Support & Welfare

· Serve as a primary point of contact for students throughout their program.

· Deliver student orientations and assist with arrivals and departures.

· Provide guidance on cultural adjustment, local services, transportation, and life in Ireland.

· Respond to student enquiries and support students experiencing academic, personal, or accommodation-related concerns.

· Coordinate appropriate support and escalate issues when necessary.

· Participate in an emergency on-call rotation and support student incidents when required.

· Prepare and maintain student records and incident reports.

Program Delivery

· Assist with the planning and delivery of cultural activities, excursions, guest lectures, and social events.

· Accompany students on day trips and overnight excursions across Ireland.

· Support customized academic programs and visiting faculty groups.

· Ensure activities meet WorldStrides health, safety, and operational standards.

· Help create a welcoming and engaging environment that promotes student participation and cultural immersion.

Housing & Operations

· Coordinate housing-related communications with students and accommodation providers.

· Support room allocations, check-ins, check-outs, and housing issue resolution.

· Assist with transportation bookings, venue arrangements, supplier coordination, and other program logistics.

· Conduct site visits and support program planning activities as required.

· Maintain accurate operational records and databases.

Administration & Team Support

· Assist with administrative tasks, including data entry, reporting, and documentation.

· Support the wider Ireland Operations Team during busy program periods.

· Contribute to continuous improvement of student services and operational processes.

· Assist with special projects and additional duties as required.

Travel & Work Schedule

This position is based in Galway.

Regular travel within Ireland may be required to support excursions, site visits, airport arrivals, customized programs, and student activities. Some evening and weekend work will be necessary, particularly during student arrivals, departures, and peak program periods.

Qualifications & ExperienceRequired

· Fluent English.

· Legal authorization to work in Ireland.

· Full availability from Mid-January 2027 through 31 July 2027.

· Ability and willingness to travel throughout Ireland when required.

· Strong communication and interpersonal skills.

· Ability to work independently while also contributing as part of a team.

· Strong organizational skills and attention to detail.

Preferred

· Bachelor's degree in Education, Psychology, Social Sciences, International Studies, Business, Hospitality, Tourism, Event Management, or related discipline.

· Experience working with students in a university, educational, youth development, customer service, or international environment.

· Experience coordinating programs, events, logistics, or student-facing services.

· Knowledge of Galway, Ireland, and Irish culture.

· Demonstrated ability to build relationships with students from diverse cultural backgrounds.

· Knowledge of student wellbeing and support services.

· Strong administrative and organizational skills, including experience using Microsoft Office 365.

Skills & Attributes

The ideal candidate will be:

· Student-focused and service-oriented.

· Friendly, approachable, and professional.

· Adaptable and comfortable working in a fast-paced environment.

· Proactive and solutions oriented.

· Confident communicating with students, university partners, and suppliers.

· Culturally aware and comfortable working with diverse international populations.

· Able to remain calm and professional when handling sensitive situations.

Benefits

· Flexible remote working when operationally appropriate.

· Mental health benefits and an Employee Assistance Program (EAP)

· Paid time off (PTO)

· Opportunity to gain valuable experience within international education.

· Training and professional support throughout the contract.

Job Types: Full-time, Fixed term, Specified-purpose
Contract length: 6 months

Pay: Up to €31,075.00 per year

Benefits:

  • Flexitime
  • Work from home

Language:

  • English (required)

Work authorisation:

  • Ireland (required)

Willingness to travel:

  • 50% (preferred)

Work Location: In person

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