Second Line Support jobs in Dublin, County Dublin

The Opportunity

At Workhuman, we're on a mission to make work more human by helping organisations celebrate, connect, and empower their people. We're looking for an Associate Deskside Engineer to join our Global Helpdesk team.

Based in our Park West, Dublin office, this is a fully onsite role, with five days per week in the office. You'll provide first and second-line IT support to employees across our global business, helping to deliver a seamless technology experience while working with teams across Infrastructure, Security, Identity, and Workplace Technology.

What we can offer you :

• The opportunity to support a modern workplace environment across Windows, macOS, Microsoft 365, and collaboration technologies.

• The chance to contribute to endpoint, workplace technology, and office technology projects.

• Exposure to automation and continuous improvement initiatives.

• A collaborative environment where you can develop your technical skills and share your expertise.

What you'll do:

• Deliver first and second-line support for Workhuman employees.

• Provide in-person deskside support and remote troubleshooting.

• Build, configure, deploy, and maintain Windows and macOS laptops.

• Support onboarding, offboarding, and employee lifecycle activities.

• Troubleshoot hardware, software, networking, and peripheral issues.

• Support conference room technology, Zoom Rooms, Neat devices, and AV equipment.

• Manage hardware inventory and asset lifecycle.

• Create and maintain knowledge base articles and technical documentation.

• Follow ITIL-based Incident, Request, and Problem Management processes.

• Assist with office moves, technology refreshes, and equipment deployments.

Technologies you'll work with:

Windows 11, macOS, Microsoft 365, Microsoft Entra ID, Intune, Jamf Pro, Jira Service Management, Microsoft Teams, Microsoft Defender for Endpoint, Dell Latitude & Precision, Apple MacBook devices, Zoom Rooms, Neat, and AV technologies.

What you'll bring:

• Experience providing first and second-line IT support in an enterprise environment.

• Strong troubleshooting skills across Windows, macOS, hardware, software, and networking.

• Experience with Microsoft 365 and endpoint management technologies such as Intune or Entra ID.

• A customer-focused approach with excellent communication and problem-solving skills.

• Experience with Jamf Pro, Apple devices, PowerShell, or Microsoft Defender is an advantage.

• Microsoft, Apple, Jamf, or CompTIA certifications are desirable.

Benefits :

• 25 days annual leave, increasing with years of service.

• Company-funded VHI Health Care & Dental cover for employees and dependants.

• Pension commencing after probation.

• Participation in Workhuman's employee recognition programmes.

• Discounted gift certificates.

• Discounted TaxSaver Travel Cards and free onsite parking (subject to availability).

• Income Protection.

• Life Assurance.

• Tuition Reimbursement Scheme.

• Access to Workhuman University.

• Complimentary breakfast and lunch options, wellness initiatives, and regular company events.

The Company:

At Workhuman® our mission is to bring more humanity to the workplace. We recognise and embrace individuals’ differences and believe that workforce diversity and inclusion are essential to our long-term growth and success. Even if you don’t think you “check every single box” above, please still consider applying. We’re looking for a human who is collaborative, innovative with a growth mindset

We love what we do because we’re shaping the future of work through our people and our technology. Our human cloud-based applications are helping some of the world’s leading global brands connect culture to shared purpose. The Workhuman Cloud empowers employees to thank, talk and celebrate each other, creating an environment that sparks gratitude and human connection while increasing employee engagement and productivity.

Did you know we have an award-winning culture across EMEA and North America:

• We were named as #5 Best Workplace in the Great Place to Work Awards in Ireland in 2022 in the large-sized workplace category. We were also recognised as the Best Workplace for Women and the Best Workplace in Technology in 2020, 2021, and 2022.

• In 2021 we were named as #2 Best Workplace in Europe in the medium-sized workplace category.

• We were also recognised as #2 Best Large Places to Work in Boston by Built In for 2023 as well as the Best Place to Work in Boston, U.S. Best Large Places to Work, and U.S. Best Places to Work.

• There are currently over 7.5 million users on the Workhuman® cloud across 180 countries.

• Our core values are Respect, Determination, Innovation, and Imagination.

Workhuman is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. We proudly provide a work environment free of discrimination and harassment. Employment decisions at Workhuman are based solely on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. Workhuman believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.