Security Training jobs

Alarm Receiving Centre (ARC) Controller

Location: Sharp Group Office
Job Type: Full-Time | Immediate Start | Shift Work (Nights & Weekends)

About the Role

We are seeking a professional and reliable Alarm Receiving Centre (ARC) Controller to join our team with an immediate start.

As an ARC Controller, you will play a vital role in monitoring and responding to alarm activations, CCTV systems, and access control events while delivering exceptional customer service. This is a fast-paced position requiring excellent attention to detail, sound decision-making, and the ability to remain calm under pressure.

Key Responsibilities

• Monitor and respond to alarm activations in accordance with company procedures.
• Operate CCTV monitoring systems and coordinate appropriate responses.
• Manage access control systems and remote site security.
• Follow strict Standard Operating Procedures (SOPs) and client instructions.
• Accurately record all incidents and actions taken.
• Liaise professionally with clients, emergency services, keyholders, and colleagues.
• Maintain confidentiality when handling sensitive information.
• Deliver excellent customer service at all times.

Essential Requirements

• PSA (Monitoring Licence).
• Legal right to work in the Republic of Ireland.
• Reliable means of transportation.
• Excellent spoken and written English.
• Good PC and keyboard skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and organisational skills.
• Excellent attendance and timekeeping record.
• Flexible to work a rotating shift pattern, including nights, weekends, and public holidays.

Desired Skills & Competencies

• Previous experience in an Alarm Receiving Centre, Security Operations Centre (SOC), or a similar security environment is advantageous but not essential, as full training will be provided.
• Ability to learn and operate multiple security and safety systems.
• Comfortable managing multiple tasks simultaneously in a fast-paced environment.
• Ability to remain calm and make sound decisions during high-pressure situations.
• Strong communication and problem-solving skills.

Pre-Employment Requirements

Successful applicants will be required to:

• Complete background screening and reference checks.
• Meet all licensing and certification requirements applicable to the role.
• Successfully complete any required company medical or substance testing where applicable.

Benefits

• Competitive salary. (Based on Experience)
• Death in Service Insurance Scheme.
• Medical and Dental Insurance (available following successful completion of probation).
• Full training and ongoing development.
• Supportive team environment.
• Opportunities for career progression.

If you're looking for a rewarding career in the security industry and enjoy working in a dynamic, technology-driven environment, we'd love to hear from you.

Job Type: Full-time

Benefits:

• On-site parking
• Private dental insurance
• Private medical insurance

Ability to commute/relocate:

• Dublin, County Dublin: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Working closely within a team of controllers is vital.

Experience:

• relevant: 2 years (required)

Language:

• English (required)

Licence/Certification:

• PSA Monitoring licence (required)

Work authorisation:

• Ireland (required)

Work Location: In person