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    • Coordinate and schedule field service engineers.
    • Keep customers informed throughout the service process.
    • Reporting to the Service Manager, you’ll play a central…
    • Scheduling and dispatching service technicians for commissioning and servicing projects.
    • Maintaining accurate documentation including bills of lading, PODs,…
    • Reports to: Head of Research.
    • Contract type: Specific Purpose Contract – MAT leave cover.
    • Hours: Full-time 35hrs per week - Mon - Fri 9am to 5pm.
    • Contribute to continuous improvement initiatives within production, warehouse and service operations.
    • Previous experience in production or service planning,…
    • A large part of the role is the management of timely scheduling of our field service staff.
    • In this busy, varied role, you will work as part of a close knit…
    • Collaborate closely with the service coordination and engineering teams to ensure client service level agreements (SLAs) are consistently met.
    • To manage the day-to-day Customer Service activities including process of orders.
    • Liaison with warehouse / monitor delivery performance.
    • Booking services, repairs, and appointments.
    • Supporting the team to keep vehicles and services running smoothly.
    • Keeping customers updated on progress.
    • Prepare dashboards, reports and performance summaries relating to project delivery, site services and operational activities.
    • Working hours 39 per week*.
    • To focus the service desk’s attention on delivering first class services to clients/customers and.
    • Exceptional customer service skills and a commitment to…
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    • Job Description: The role involves providing care and support to an autistic adult…
    • Prepare weekly schedules for service technicians and day to day planning of service engineers.
    • Minimum 1 year’s previous experience within scheduling/ planning/…
    • Develop and maintain efficient referral pathways for ALONE’s Support Coordination services, optimising service coordination.
    • A passion for providing a high quality of service is essential.
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Job Post Details

Service Coordinator - job post

Cully Automation
2.8 out of 5 stars
Leixlip, County Kildare
You must create an Indeed account before continuing to the company website to apply

Location

Leixlip, County Kildare

Benefits

Pulled from the full job description

  • Sick pay
  • Employee assistance program
  • Company pension
  • Bike to work scheme

Full job description

Join One of Ireland’s Leading Automation Companies

At CULLY, we’re experts in process control, automation and instrumentation, delivering innovative solutions across Ireland’s water, wastewater and industrial sectors.

As our business continues to grow, we’re looking for an organised and customer-focused Service Coordinator to join our Service Operations team.

If you enjoy working in a fast-paced environment, thrive on organising people and priorities, and take pride in delivering outstanding customer service, we’d love to hear from you.

About the Role

Reporting to the Service Manager, you’ll play a central role in coordinating our field service engineers and ensuring service jobs are delivered efficiently from enquiry through to completion.

You’ll work closely with customers, engineers and internal teams to keep work moving, resolve issues and deliver an excellent customer experience.

What You’ll Be Doing

  • Coordinate and schedule field service engineers.
  • Manage service jobs from enquiry through to completion.
  • Prepare service tickets, quotations and purchase requests.
  • Support engineers with RAMS, documentation and materials.
  • Keep customers informed throughout the service process.
  • Process service reports, job closures and invoicing documentation.
  • Work closely with Operations, Procurement, Finance and Sales.
  • Help improve service processes and scheduling efficiency.

About You

You’ll be an organised and proactive administrator or coordinator who enjoys working with people and solving problems.

You’ll bring:

  • Experience in a Service Coordinator, Scheduler, Service Administrator or similar role.
  • Excellent organisational and communication skills.
  • A strong customer service focus.
  • The ability to manage multiple priorities.
  • Good IT skills, including Microsoft Office and service management or ERP systems.

Experience within engineering, automation, utilities or a field service environment would be an advantage, but isn’t essential.

Why Join CULLY?

At CULLY, you’ll become part of a collaborative and supportive team where your contribution is recognised and your development is encouraged.

We offer:

  • Competitive salary
  • Company pension scheme
  • Income Protection Insurance
  • Death in Service Benefit
  • Company Sick Pay Scheme
  • Employee Assistance Programme
  • Learning and development opportunities
  • Bike to Work Scheme
  • Company laptop and mobile phone
  • Flexible working arrangements

As a growing Irish business, we’re committed to developing our people and creating opportunities for career progression.

If you’re looking for a varied role where no two days are the same and where you’ll play a key part in delivering exceptional service to customers across Ireland, we’d love to hear from you.

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