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Service Delivery Specialist
Kefron
·
3.6
Dublin, County Dublin
•
Hybrid work
Full-time
Apply now

Job details

Pay information not provided
Full-time
Hybrid work in Dublin, County Dublin

Full job description

About Kefron

Kefron is a family-owned document and information management company. Kefron is a people business and we are experts in what we do. People like doing business with people who work closely with them to understand their needs. That is why we recognise that our core strength is our people and because of this, our people pride themselves in getting things right.


Our Vision:Our brands in every building

Our Mission:To get closer to our customers. See the need, deliver the solution


Our Values:


  • Passion Pride

  • Security Trust

  • Initiative Ownership


Job Title:Service Delivery Specialist

Department:Daily Operations |

Reports to: Service Delivery Manager

Location:Poland – remote; Ireland – hybrid


About the Role

We are seeking a proactive, detail-oriented Technical Service Delivery Specialist to join our operational team. In this dual-focus role, you will handle Tier 1 technical customer support tickets while managing data extraction and document processing workflows. The ideal candidate thrives in a fast-paced environment, possesses strong analytical problem-solving abilities, and takes ownership of daily task execution and queue management.


Work Model Location


  • Poland: Fully remote
  • Ireland: Hybrid setup, with an anchor day in the office every second Monday


Key Responsibilities

  • Manage, investigate, and resolve Tier 1 technical support tickets efficiently, ensuring adherence to SLAs and quality standards.
  • Process and validate incoming documents and batch queues using automated extraction tools.
  • Identify, troubleshoot, and resolve document exceptions, template mismatches, and data recognition issues.
  • Utilize ticketing and database systems to track workflows, update records, and escalate complex technical cases when necessary.
  • Collaborate closely with team members and senior specialists to maintain continuous coverage and streamline processing queues.
  • Maintain organized daily logs, track task progress, and contribute to internal reporting metrics.


Key Requirements Qualifications

Technical Skills:

  • Hands-on experience with HubSpot (or equivalent service desk/ticketing systems).
  • Working knowledge of ChronoScan (or similar OCR/data extraction platforms).
  • Advanced Microsoft Excel skills (data manipulation, formulas, reporting).
  • Basic knowledge of SQL for database queries and data verification.


Right to Work

Applicants must have the legal right to work in Ireland in accordance with Irish law.

Kefron is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity. If you have a disability or special need that requires accommodation, please let us know.

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