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    • Development of internal programs to delivery service requirements.
    • Implementation of change control process across all services to ensure changes are delivered…
    • View all Elwood Roberts jobs - Dublin jobs
    • Salary Search: Service Delivery Manager salaries in Dublin, County Dublin
    • Standards-based approach:* Awareness of recognised service management standards such as ISO/IEC 20000-1, which emphasises the planning, design, transition,…
    • You will work closely with the customers, the wider Service Delivery Team and the Technical Consultants to ensure the successful delivery of our services.
    • Understanding of Agile end-to-end delivery principles and processes, and where delivery managements role and responsibilities fit.
  • We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing…
    • Continual Service Improvement: Drive service improvement initiatives, leveraging customer feedback, performance metrics, and industry best practices to enhance…
    • Oversee the delivery of managed services, ensuring agreed service.
    • Understand customer business objectives and align service delivery.
    • Proven track record in the service delivery field: minimum 24 months.
    • Applicants must have an excellent telephone manner.
    • You will operate at the intersection of customer success, service delivery, commercial growth and strategic account leadership.
    • Drive continuous improvement using delivery metrics and insights.
    • Manage delivery risks/dependencies and escalate appropriately.
    • Proven sales/business development experience with a strong record of generating new business and closing high-value deals, ideally in service-led or project-…
    • You will drive improvements across warehouse operations, transport planning and overall service delivery, while aligning local performance with wider network…
    • A practical understanding of BCAR, Stage 4+ information requirements, MMC/precast delivery and Revit workflows.
    • Ensure strong customer service and meet performance targets.
    • Customer-focused with a high standard of service.
    • Manage the day-to-day running of the workshop.
    • Work closely with delivery partners to maximise efficiency and service levels.
    • Previous experience in a delivery, logistics, operations or customer service…

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Job Post Details

Service Delivery Manager - job post

Elwood Roberts
Dublin, County Dublin
€65,000–€85,000 a month - Full-time

Job details

Pay

  • €65,000–€85,000 a month

Job type

  • Full-time

Location

Dublin, County Dublin

Full job description

Job: Service Delivery Manager

Location: Dublin 2

Working arrangement: Hybrid 3 days onsite

Salary: 65-85k

Type: Permanent Contract

We are working closely with a scaling well-funded business who are shaking up the financial services and banking sectors with there innovative platform that will help millions of customers. They are truly dedicated to transforming the financial services landscape with innovative digital solutions.

We are looking for a talented Service Delivery Manager to join our team. In this critical role, you will be responsible for the successful end-to-end delivery of complex technical projects, working directly with customers to ensure their needs are met. You will serve as the primary point of contact for customers and address issues ensuring project success.

For the role you will be responsible for:

  • The SDM will be the go face for the business to the client for delivery of our managed service
  • Coordination of onsite resources to ensure incidents and changes are being managed in line with the customers expectations
  • Management Reporting including MBRs with Operations Management Team, QBR with Engineering team and Daily ad hoc reporting
  • Representation at CAB and management of the CAB process
  • Development of internal programs to delivery service requirements
  • Continual Service Improvement
  • Responsible for day-to-day management of delivery team
  • Implementation of change control process across all services to ensure changes are delivered in line with best practice and service revenue is maximised
  • Ensure all processes and technologies are documented and kept up to date
  • Ensure reporting is documented, automated and in line with client requirements
  • Management of upgrades and patching as required

Ideally you will have the below experience:

  • An ITIL certified and have experience with operational management in an enterprise customer setting and have excellent client relationship management skills.
  • Minimum 4 years experience in a Service Delivery Manager Role
  • Excellent communication skills
  • Experience with large enterprise clients
  • Background in IT Technologies
  • Bachelors degree in Business, Computer Science, Project Management, or a related field.
  • Experience in Fintech and/or SaaS, particularly within highly regulated environments, is a distinct advantage.
  • Relevant Agile certifications highly desirable.

This is an exciting opportunity for an SDM to join a scaling business rapidly expanding. You will have excellent career opportunities as the business grows and play a pivotal role in the companys success. If you would be interested, please submit your CV to the link provided for immediate consideration.

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