Service Delivery Manager jobs in County Dublin

Job Description

Nostra is a leading Managed Service Provider (MSP) in Ireland, dedicated to delivering advanced IT solutions that enable businesses to build reliable, secure, and scalable IT foundations. With a commitment to continuous improvement, we serve a diverse range of industries, providing exceptional services that empower our clients to focus on their core business goals.

We are seeking an experienced Senior Project Manager to join initially on an 18-month fixed term contract who will lead the end-to-end implementation of a new PSA platform across the business. Working closely with internal stakeholders and external delivery partners, you will be responsible for driving programme governance, managing risks and dependencies, coordinating resources, and ensuring a successful go-live and user adoption. This is a high-impact transformation role requiring strong stakeholder management, commercial awareness, and a proven track record of delivering complex business systems projects.

Nostra has offices in Dublin, Galway, Cork and Belfast. This role will be based in Dublin.

Responsibilities:

• Lead the end-to-end delivery of the PSA implementation programme, aligning internal and vendor project plans to ensure successful delivery across configuration, integrations, data migration, testing, training and go-live activities.
• Establish and manage programme governance, including steering committees, project status meetings, RAID management, decision tracking and proactive risk escalation.
• Own scope, requirements and change control processes, ensuring all deliverables are clearly defined, documented and commercially managed with implementation partners.
• Coordinate internal resources and stakeholders across Sales, Service, Projects, Procurement, Finance and Collections to ensure timely engagement throughout the programme lifecycle.
• Govern phase-gate approvals, ensuring agreed acceptance criteria are achieved before progressing to subsequent delivery stages.
• Manage relationships with external implementation partners and vendors, overseeing delivery performance while escalating any scope, budget or timeline impacts to executive sponsors.
• Drive organisational change and user adoption by providing leadership with clear reporting on training completion, platform utilisation, business readiness and adoption outcomes.
• Plan and lead all cutover and go-live activities, ensuring service continuity, effective communications, risk mitigation and successful transition to the new platform.
• Track programme benefits and ROI, including operational efficiencies, revenue recovery opportunities, productivity improvements and grant compliance reporting.
• Oversee the retirement of legacy systems, ensuring a controlled decommissioning process and seamless transition to the target technology platform.

Requirements:

• Proven experience leading at least one full lifecycle business systems implementation (PSA, ERP, CRM or similar), from discovery and design through to go-live, hypercare and successful business adoption.
• Strong programme and project governance skills, including planning, risk and issue management (RAID), budget oversight, decision tracking and stakeholder reporting.
• Demonstrated experience managing third-party vendors and implementation partners, ensuring delivery against agreed scope, timelines, quality standards and business outcomes.
• Experience coordinating complex data migration, testing and user acceptance activities within live operational environments while minimising business disruption.
• Proven ability to lead organisational change across multi-site businesses, driving stakeholder engagement, user adoption and successful business readiness.
• Excellent communication and influencing skills, with the ability to build credibility and work effectively with both technical teams and senior executive stakeholders.
• Strong commercial awareness, with experience managing scope, change requests, budgets and supplier relationships throughout large-scale transformation programmes.

Benefits:

• Generous professional development budget.
• Company Pension.
• Health Plan.
• Wellness Benefit.
• On-site Gym.

At Nostra we value our people. We are a passionate team committed to doing our best, our values are trust, accountability, expertise, people, integrity, and empathy. These values form a central part of our recruitment process. Nostra is an equal opportunity employer committed to diversity and inclusion.