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Job Post Details

Operations & System Coordinator | Full time (Tourwriter Experience)
GreenGolfBall Ltd
Swords, County Dublin
Up to €36,000 a year
Permanent, Full-time

Job details

Up to €36,000 a year
Sick pay, On-site parking
Permanent, Full-time
Swords, County Dublin

Full job description

Location: Swords, County Dublin (In-office)
Type: Full-time, Permanent

We are a specialist travel company based in Swords, Co. Dublin and we are seeking an experienced Operations & System Coordinator to join our team. This role is ideal for someone who enjoys managing systems, improving workflow, and supporting a busy operations environment.

Key Responsibilities

· Manage and maintain Tourwriter and other internal systems to ensure accurate, real-time booking data and operational efficiency.

· Build, update and optimise itineraries, pricing, and supplier data to support seamless itinerary delivery.

· Oversee booking confirmations, travel documentation, and client communications to ensure timely and professional service.

· Conduct quality control of all itineraries, vouchers, and travel documents to maintain high service standards.

· Liaise with suppliers, guides, and partners to confirm services and ensure they are delivered as contracted.

· Monitor and improve operational processes, templates, and data integrity to drive consistency and efficiency.

· Support daily operations, scheduling, and departure readiness across all itineraries.

· Troubleshoot system issues and liaise with software support when required.

Requirements

· Experience using Tourwriter (essential)

· Previous experience in a tour operator, DMC or travel operations role

· Strong attention to detail and organisational skills

· Confident with technology and data management

· Excellent communication skills (written & verbal)

· Ability to prioritise and work in a fast-paced environment

· Positive, proactive approach to problem-solving

Nice to Have

· Experience in the golf travel industry (tours, events, suppliers)

· Knowledge of other travel or CRM systems (e.g. Wetu, Tourplan, Travefy, Axus)

· Supplier relationships in Ireland or Europe

· Experience creating FIT or group itineraries

What We Offer

· Competitive salary (commensurate with experience)

· Full-time position in a friendly, growing team

· On-site role in Swords, Co. Dublin

· Opportunity to take ownership of systems and operations

· Professional development and training provided

How to Apply

Please send your CV and a brief cover letter to: john@greengolfball.com. We look forward to hearing from you!

Job Types: Full-time, Permanent

Pay: Up to €36,000.00 per year

Benefits:

  • On-site parking
  • Sick pay

Ability to commute/relocate:

  • Swords, CO. Dublin: reliably commute or plan to relocate before starting work (preferred)

Experience:

  • Tourwriter: 1 year (required)

Work authorisation:

  • Ireland (required)

Work Location: In person

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