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Job Post Details

Quality Analyst | Dublin Office
TELUS Digital
·
3.5
Balbriggan, County Dublin
•
Hybrid work
€36,000 a year
Permanent

Job details

€36,000 a year
Referral programme, Company pension, Bike to work scheme
Permanent
Day shift, Monday to Friday
Hybrid work in Balbriggan, County Dublin

Full job description

Allgemeine Angaben

Standort

IE - Dublin - Point Village

Land

Irland

Job Kategorien

Business Process Outsourcing

Work Style

On Site

Jobbeschreibung

Quality Analyst:
Location: South Dublin (onsite in the office)
Shifts: 5 days/week, currently Monday-Friday 8am-5pm (subject to change), 8 working hours with an hour lunch break
Salary: €36,000 base salary + performance bonus
Start date: January/February

Are you passionate about upholding the highest standards of quality and compliance? We are seeking a meticulous Quality Analyst to help maintain and enhance the integrity of our client’s platform. In this role, you’ll ensure our policies are followed across various compliance areas, from intellectual property to data privacy.

What You’ll Do:
As a Quality Analyst, you'll specialize compliance streams:
  • Contractual Operations (COPS) team ensures our client meets its licensing and regulatory obligations, with a focus on the music industry. We review and act on potential licensing violations—usually music-related—by removing or blocking content. We also support global regulatory efforts to balance content access with licensing limits.
  • The Scaled Regulatory Operations (SRO) team ensures our client's compliance with local laws and regulations. The mission is to design, build, and scale operational solutions to address the ever-evolving regulatory landscape. In this role you will ensure regulatory compliance, design and implement scalable operational solutions, mitigate risks associated with non-compliance, and collaborate with internal stakeholders.
  • The Privacy Operations team is supporting our client’s platforms (focus on ensuring that user data privacy requests - such as data access, deletion and portability - are correctly implemented, tested and aligned with global privacy regulations. This includes market-specific requirements in regions such as the EU (GDPR), the US (CCPA/CPRA), Brazil (LGPD) and others. This function is essential for ensuring that our client’s privacy tools for users and back-end workflows are functioning properly, meeting compliance obligations, and maintaining user confidence in various markets.
  • Intellectual property Operations team: Responsible for independently investigating and validating cases across copyright, trademark, counterfeit, and brand rights protection workflows, ensuring adherence to global regulations including the Digital Services Act (DSA) and Digital Millennium Copyright Act (DMCA). The role involves identifying policy gaps, performing root cause analysis, and recommending improvements to policies and processes. You will be utilizing internal tools and external resources for verification of trademark registrations and validation of copyright claims, while providing regular feedback to QA team leads and policy experts. You will be collaborating with global teams to ensure consistent quality standards and effective protection of intellectual property rights.
What We're Looking For:
  • Detail-Oriented: You have a keen eye for catching non-compliance and inconsistencies.
  • Decision-Maker: You’re comfortable making quick, informed decisions based on guidelines.
  • Organized: You excel at managing workflows and maintaining a high level of organization.
  • Strong Communicator: You can articulate complex issues clearly and professionally.
  • Compliance-Driven: You’re passionate about maintaining high standards of policy and legal adherence.
  • C1 level English Proficiency
  • Experience in a Compliance role (AML, KYC, etc.) or Policy Quality Analyst role
Why Join Us?
  • Comprehensive Benefits: Company pension, medical insurance contributions, and wellness programs.
  • Monthly Bonuses: Get rewarded for your performance.
  • Career Development: take an opportunity to turn this job into a career with many career development opportunities in TELUS Digital on a global or local level
  • Inspiring Environment and Fun Workspace: Enjoy a vibrant office with relaxation zones and game areas (table tennis, foosball table)
  • Employee Referral program (refer a friend to work with us and get up to €1500 euro)
  • Transport Perks: Parking, Bike to Work scheme, and TaxSaver Leap Cards.
  • Career Growth: Stable, permanent role with regular training.
  • CSR Projects: Be part of meaningful community initiatives.
If you're ready to take on a key role in ensuring quality and compliance on a global platform, apply today!


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Sprache

English

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Ref Number

Req_00174997
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