Skip to main content
Post your CV and find your next job on Indeed!

Service Engineer jobs in Dublin, County Dublin

Sort by: -
    • As a member of our technical support engineering team, you will be on the front lines providing world-class customer service.
    • Identify recurring issues, analyse support trends, and recommend proactive improvements to enhance service quality and reduce operational friction.
    • 1.5+ year experience in software support or customer service.
    • This collaboration allows businesses to unlock the full potential of SAP's robust ERP solutions…
    • Exposure to or foundational knowledge of Cloud Platforms (AWS, Azure, or GCP) and cloud-based services.
    • This role requires close collaboration with senior…
    • If needed, the engineer is responsible for coordinating with internal and external providers to troubleshoot and fix any network/customer service issues.
    • Identify recurring incidents or service gaps, recommend improvements, and help implement changes that reduce friction, improve reliability, and strengthen the…
    • Maintains personal service spares and inventory records to the highest standard.
    • Our Customer Service team is responsible for maintaining a high standard,…
    • Excellent written communication: you can explain a complex technical issue to a non-technical HR manager and then turn around and write a precise bug report for…
    • Support for production and other technical service areas as needed.
    • GMP-compliant preparation of calibration protocols, service reports and technical…
  • View similar jobs with this employer
    • Provide technical instruction and mentoring for more junior engineers.
    • Provide quality on-site repair, maintenance service, and complete installation/relocation…
    • Provide excellent customer service including the resolution of customer complaints.
    • Maintain and service coffee machines and related equipment on customer…
    • Support cloud-based services and hosted environments.
    • Provide hands-on support for critical incidents and major service disruptions.
    • In this field-based role, you will hold primary responsibility for the preventative servicing, routine maintenance, and reactive repair of integrated intruder…
    • Minimum 3 years’ experience within the electronic security industry preferably with Enterprise Systems.
    • In depth knowledge of electronic security technology.
    • White Goods Field Service Engineer, calling to Customers homes to Service and Repair Domestic appliances such as Washing Machines, Dryers, Dishwashers, Cookers…

People also searched:

utilities
engineering
graduate engineer
manufacturing engineer
mechanical engineer
process engineer
project engineer
service coordinator
shop
technician

Job Post Details

Technical Support Engineer (Ireland, UK) - job post

Metronome
4.3 out of 5 stars
Dublin, County Dublin
You must create an Indeed account before continuing to the company website to apply

Location

Dublin, County Dublin

Full job description

About Us

Metronome is the leading usage-based billing platform built for modern software companies. With Metronome, companies can launch products faster, offer any pricing model, and streamline finance workflows without writing code.

Our platform computes millions of invoices per billing period and is scaling rapidly to accommodate new customers, saving them hours of development time and manual invoicing and enabling them to use consumption data to better serve their customers. Our customers love our product and approach, and we’re humbled to work with amazing companies like OpenAI, NVIDIA, Confluent, and Anthropic.

You'll be joining an experienced team that includes founders who have successfully built and sold startups before. Our founders and employees also have direct experience building and scaling teams through massive growth at companies like Dropbox, Clever, and New Relic. On the back of this experience and our success-to-date, we’ve raised over $128M from leading investors including NEA, Andreessen Horowitz, General Catalyst, Elad Gil, and Workday Ventures. We’re also proud to have founders and executives of companies like Segment, Plaid, Looker, Gitlab, Confluent, HashiCorp, and Snowflake, as investors who have experienced the pain we're solving firsthand.

About the Role

As a member of our technical support engineering team, you will be on the front lines providing world-class customer service. As part of our engineering organization, you will become an expert on our product and partner closely with Metronome's engineers, customer success, solutions architecture, and growth teams, as well as our customers' developers.

Your primary responsibilities will include handling customer escalations through our ticketing system, using internal observability tools to diagnose and scope customer-facing issues, collaborating directly with customers via Slack and other channels, and developing internal tools and documentation to improve the support experience. Since we view every support escalation as an opportunity to learn, both as individuals and as a company, you will play a critical role in providing feedback to our product team on common challenges and influencing our product roadmap.

What You'll Do

  • Provide technical guidance to customers’ developers on best practices for integrating with our APIs and utilizing our functionality.
  • Troubleshoot any issues that arise from customers and diagnose any blockers. Escalate issues with customer context to the engineering team.
  • Develop internal tools to automate customer workflows that are currently unavailable in our product. Provide feedback on recurring patterns and advocate for addressing feature gaps in the product.
  • Design and assist in implementing a comprehensive knowledge base to assist customers with using our product.

Impact You'll Have

  • Through your interactions with individual customers, you will help improve our product for everyone.
  • Your work will play a crucial role in ensuring our customers' success and the continued effectiveness of their integration with Metronome.
  • The Metronome team is more well-rounded because you bring your unique personality to work and help create an inclusive fun environment focused on helping our customers get the most value out of Metronome.

Qualifications

  • 2+ years of work experience in a B2B customer-facing technical support organization or in engineering
  • Experience working closely with engineering teams and providing technical feedback on customer issues
  • Ability to debug and triage bugs and escalations from customers
  • Can communicate technical capabilities of the product to customers
  • Experience writing scripts or internal tools using APIs, and functional knowledge of SQL
  • Strong written and verbal communication skills, with the ability to break down complex technical concepts clearly
  • A mindset of customer empathy and ability to solve challenging problems

Bonus points

  • Experience as an early or founding member of a support team, including building processes from scratch
  • Startup experience and familiarity with scaling a support team
  • Programming experience in one or more of Typescript, Python, or Ruby
  • You have worked on modern enterprise software which is business critical
  • Experience creating knowledge base articles and internal documentation
  • Familiarity with at least one ticketing system, such as Pylon, Zendesk, Front, or similar

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Let Employers Find YouUpload Your Resume