Service Operations Manager jobs

About this role:

The Automotive Service Manager is responsible for leading the service department, ensuring operational excellence, delivering an outstanding customer experience, and driving profitable growth.

This role blends technical expertise, people leadership, and commercial insight to keep the workshop running smoothly and customers returning

Key Responsibilities & Duties:

Operational Leadership

• Ensure that work in the workshop is planned smartly, agreements are honored, and service is delivered as promised.
• Monitor repair quality and ensure compliance with VOLVO and Irish Commercials standards and safety regulations
• Coordinate with the parts department to ensure availability of components and minimize downtime
• Maintain workshop equipment, calibration schedules, and safety certifications
• Optimize labour deployment to ensure maximum productivity and efficiency
• Managing warranty and contract rejections and job queries with Service admin team
• Managing quotations
• Assess and report on workshop & service performance, recommending areas for improvement
• Investigate and resolve invoice/ credit control queries
• Prepare annual budgets, prepare and implement cost control plans
• Preparation and management of compliance audits
• Take a proactive approach to managing work-place health and safety
• Review and validate payroll weekly justifying all overtime

Customer Experience

• Manage the Customer Service Advisors to ensure a premium customer journey from appointment scheduling to vehicle return vehicle return
• Handle escalations, complaints, and complex cases with professionalism
• Build long‑term customer relationships through transparency, trust, and proactive communication

Team Management

• Lead and coach supervisors, technicians and customer service advisors to achieve performance targets
• Ensure all compliance Training is completed (VOLVO QR & Truck/Bus and legislative)
• Conduct regular toolbox talks
• Foster a culture of process compliance, high standards, accountability, continuous improvement, right first time principals and safety
• Complete regular performance reviews, to create high performing teams
• Provide a clear vision for the ongoing development of the Service Department
• Foster a positive and motivating ‘customer first’ work environment

Financial & KPI Management

• Analyze service KPIs including productivity, efficiency, hours sold, and customer satisfaction
• Manage departmental budgets, cost control, and profitability
• Implement service campaigns, upsell opportunities, and complete project tenders with the management team

Skills Profile:

• Proven experience in automotive service management or senior workshop leadership role
• Strong technical understanding of Trucks / Buses
• Excellent communication ability
• Customer‑oriented mindset
• Ability to interpret KPIs and make data‑driven decisions
• Leadership skills with the ability to motivate and develop high performing teams
• Ability to deliver consistent results
• Strong problem-solving ability
• Hard working mindset, making sure the work gets done
• Ability to react quickly, communicate clearly, and keep a grip on the workshop schedule.
• Commercial mindset, driven by targets and results
• Perform duties with a high degree of autonomy
• A no nonsense approach to be applied

Person Profile:

• Self-starter
• Proactive
• Team focussed
• Customer focussed
• Flexible approach to work
• Honest and fair
• Professional
• Process driven person

Pay: From €70,000.00 per year

Benefits:

• Bike to work scheme
• Company pension
• Employee assistance program
• On-site parking

Application question(s):

• Have you managed the service department of a Workshop previously? Please briefly describe your experience.

Experience:

• Automotive service: 5 years (required)
• People Management: 5 years (required)

Work Location: In person