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Software Support jobs in County Dublin

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    • Troubleshoot and resolve hardware, software, and network issues.
    • Provide first-line technical support to end-users via phone, email, and in person.
    • View all Bytrek IT Solutions jobs - Sandyford jobs
    • Salary Search: IT Support Specialist salaries in Sandyford, County Dublin
    • § Investigate user problems, determine solutions, and implement solutions in conjunction with second level support or individually.
    • Familiarity with troubleshooting hardware and software issues.
    • Troubleshoot and resolve hardware, software, and network issues.
    • Assisting with IT maintenance, software updates, hardware upgrades and patching.
    • Free Employee Assistance Programme, including professional counselling and…
    • Ability to troubleshoot hardware and software problems for routers, switches, servers and UPS equipment and install, configure & support networking devices with…
    • This role is responsible for providing Level 1 (L1) technical support to end users, resolving hardware and software issues, supporting Microsoft technologies,…
    • Gained some technical support experience, ideally within a Microsoft environment.
    • You will be the first point of contact for the customer and will deal with 70%…
    • Experience working with ITSM ticketing systems such as ServiceNow and remote support tools like TeamViewer.
    • Manage device deployments, software installations,…
    • Provide IT support to employees for both onsite and remote users.
    • Experience with device imaging, hardware deployment, and peripheral support.
    • Windows 10 Windows 11 laptop support desktop support MacOS support mobile device support Microsoft 365 Active Directory printer support MFD support.
    • However, schedule adjustments may be necessary to provide customer support for occasional overnight and weekend shifts.
    • Web Servers and Web Services.
    • Provide technical support to customers and internal teams across hardware, software and systems.
    • Experience troubleshooting hardware and software issues.
    • Experience building internal tooling or automation to support operational workflows.
    • Approximately three years of professional software engineering experience…
    • End user device purchasing, configuration, support and troubleshooting.
    • Providing remote / onsite support and project services to business users (ConnectWise).
    • Provide first-line IT support to employees for everyday hardware, software, and access questions.
    • Learn our tools and processes with support from an experienced…

Job Post Details

IT Support Specialist - job post

Bytrek IT Solutions
Sandyford, County Dublin•Hybrid work
€33,300.00–€53,646.91 a year - Full-time

Job details

Pay

  • €33,300.00–€53,646.91 a year

Job type

  • Full-time

Shift and schedule

  • Flexitime

Location

Sandyford, County Dublin•Hybrid work

Benefits

Pulled from the full job description

  • Flexitime
  • Sick pay
  • Employee assistance program
  • Company car
  • Company pension
  • Bike to work scheme
  • Work from home

Full job description

  • Provide first-line technical support to end-users via phone, email, and in person
  • Troubleshoot and resolve hardware, software, and network issues
  • Install, configure, and maintain desktop and laptop computers, printers, and other IT equipment
  • Assist with user account management and access permissions
  • Document issues and solutions in the ticketing system
  • Support onboarding and offboarding processes for staff
  • Escalate complex issues to senior IT staff as needed
  • Follow company IT policies and best practices for security and compliance

Pay: €33,300.00-€53,646.91 per year

Benefits:

  • Bike to work scheme
  • Company car
  • Company events
  • Company pension
  • Employee assistance program
  • Flexitime
  • On-site parking
  • Sick pay
  • Work from home

Work Location: Hybrid remote in Sandyford, County Dublin

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