Software Support jobs in County Dublin

Candidate Profile:

The IT Technical Support role provides responsive onsite and remote technical support across the organisation. The position is responsible for maintaining reliable end-user services, supporting core infrastructure and warehouse technology, and resolving incidents in line with agreed service standards.

Skill Sets:

The ideal candidate will have excellent troubleshooting and problem-solving skills and experience in both hardware and software support. The candidate must have the following skill sets:

· Strong interpersonal, issue-management and prioritisation skills, with a sound understanding of Service Desk principles and practices;

· Working knowledge of desktop operating systems including Windows 11, and macOS;

· Ability to support and troubleshoot a range of end-user applications and services, including Microsoft 365 applications, Cisco products, endpoint security software and related workplace technologies;

· Practical experience with backup and recovery processes, system patching and software upgrades;

· A knowledge of IP networking concepts and services, including TCP/IP, DNS, DHCP and routing.

· Goal oriented and results driven with a strong desire to see tasks through to completion;

· Must be a highly effective communicator, with the ability to manage and implement necessary change, quickly and effectively, in a highly dynamic environment. Good interpersonal skills are required as the role will involve a high degree of working with the users;

· Fluency in English both written and spoken.

· Ability to work independently.

Essential Responsibilities:

The organisation runs an enterprise suite of applications including customer interfaces, partner portals, business analytics and SAP ERP to support a high volume, high revenue business. The role includes:

· Provide onsite IT operations support at the Dublin office and remote support to other offices and group companies as a part of the shared IT team;

· Provide desktop support for Microsoft Office applications, SAP GUI, endpoint security software, VPN services and related end-user technologies;

· Administer user accounts, access and permissions across business systems, applications and SaaS platforms;

· Assist with the administration and support of Microsoft 365 online services as required;

· Perform system software upgrades, testing, and coordination;

· Monitor and maintain system stability and performance of production systems;

· Support warehouse operations: troubleshoot and configure printing, RF devices, networking, and related equipment;

· Provide hands-on support for server-room hardware, environmental controls and associated equipment;

· Execute and monitor backups of business-critical systems on the agreed schedule;

· Compete periodic data restoration tests and system patching in the accordance with agreed procedures;

· Install and configure PC & servers;

· Participate in the IR on-call rota as assigned;

· Act as the local IT contact for suppliers and service providers;

· Contribute accurate and timely IT service statistics to monthly operational reports;

· Own assigned incidents from initial triage through to resolution and closure;

· Ensure compliance with company policies and procedures.

Education / Professional Qualifications:

· Three to five years of experience in a similar IT support or operations role;

· A recognised degree in Information Technology or Computer Science or equivalent experience;

· Any certification is a bonus.

Pay: €38,000.00-€40,000.00 per year

Benefits:

• Company pension
• Employee assistance program
• Employee discount
• On-site parking

Education:

• Bachelor's (preferred)

Experience:

• IT support or operations role : 3 years (preferred)

Work Location: In person