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Software Support jobs in County Dublin

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    • Familiarity with troubleshooting hardware and software issues.
    • Troubleshoot and resolve hardware, software, and network issues.
    • Startup experience and familiarity with scaling a support team.
    • You have worked on modern enterprise software which is business critical.
    • Provide timely and effective technical support to employees across hardware, software, and network-related issues.
    • Experience building internal tooling or automation to support operational workflows.
    • Approximately three years of professional software engineering experience…
    • § Investigate user problems, determine solutions, and implement solutions in conjunction with second level support or individually.
    • Gained some technical support experience, ideally within a Microsoft environment.
    • You will be the first point of contact for the customer and will deal with 70%…
    • Hardware support & maintenance (e.g. Reimaging of computers).
    • Familiarity with remote-control tools and desk-side support techniques.
    • Manage a queue of support requests and tracking requests using a ticketing system.
    • Provide top-level IT support (Levels 1 and 2) in a timely and effective…
    • Windows 11 deployment and support.
    • Manage IT hardware and software assets.
    • Provide first and second line IT support, ensuring high levels of first-time…
    • 1-2 years of technical support experience.
    • Excitement for a support environment that is constantly experimenting with workflows and automation to drive…
    • Experience using AutoCAD or similar CAD software.
    • Produce technical specifications, quotations support documentation, and AutoCAD drawings where required.
    • Provide hands-on support for critical incidents and major service disruptions.
    • Contribute to the overall technical maturity of the support function.
    • Experience with integrated security systems and software, knowledge of Genetec is a distinct advantage.
    • 2–4 years in a technical support, NOC, SOC, or GSOC role…
    • You’ll provide first level service support for all customers via telephone and email.
    • You’ll be supporting in troubleshooting and resolving customer operational…
    • In this role, you will provide day-to-day technical support ot users across all branches and troubleshooting assistance to end-users for hardware, software,…

Job Post Details

IT Support Engineer - job post

Elwood Roberts
Dublin, County Dublin
€30,000–€40,000 a month - Full-time

Job details

Pay

  • €30,000–€40,000 a month

Job type

  • Full-time

Location

Dublin, County Dublin

Full job description

IT Support Specialist

Location: Dublin, Ireland (Onsite/Hybrid options available)


Salary: 30,000 - 40,000

Employment Type: Full-Time, Permanent

Onsite based in Dublin 2.

We're seeking an enthusiastic and proactive IT Support Specialist to join a dynamic team supporting a fast-growing technology environment. This is an excellent opportunity for someone with 612 months of IT support experience looking to further their career in a challenging and rewarding setting.Key Responsibilities

  • Provide first-line technical support to end-users via phone, email, and in person
  • Troubleshoot and resolve hardware, software, and network issues
  • Install, configure, and maintain desktop and laptop computers, printers, and other IT equipment
  • Assist with user account management and access permissions
  • Document issues and solutions in the ticketing system
  • Support onboarding and offboarding processes for staff
  • Escalate complex issues to senior IT staff as needed
  • Follow company IT policies and best practices for security and compliance

Requirements

  • 612 months of hands-on IT support experience (internships or placements accepted)
  • Good understanding of Windows OS, Microsoft Office, and basic networking concepts
  • Familiarity with troubleshooting hardware and software issues
  • Strong communication and customer service skills
  • Ability to work independently and as part of a team
  • Organized, detail-oriented, and eager to learn
  • Relevant IT certifications (e.g., CompTIA A+, Microsoft Fundamentals) are a plus but not required

Benefits

  • Competitive salary and benefits package
  • Opportunity to gain experience in a supportive, growth-oriented environment
  • On-the-job training and mentorship
  • Potential for contract extension or permanent placement

How to Apply

Interested candidates should submit their CV and a brief cover letter outlining their IT support experience and motivation for applying.

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