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Customer Strategy and Growth Consultant - job post

Accenture
3.9 out of 5 stars
Dublin, County Dublin
Full-time
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Job details

Job type

  • Full-time

Location

Dublin, County Dublin

Benefits

Pulled from the full job description

  • Gym membership

Full job description

Customer Strategy & Growth Consultant

Practice: Accenture Song Service

Areas of Work: Customer Strategy & Growth Consultant

Career Level: 09 - Consultant

Location: Dublin, Ireland

Years of Exp: 3+ years


About Accenture & Accenture Song

Accenture is a leading professional services company that provides a wide range of services including strategy and consulting, data and analytics, technology and operation services worldwide. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.


Accenture Song is our customer organisation and works with clients across their marketing, sales and services functions. We create growth through relevance for our clients and provide a creative playground of imagination and technology. The Service Team is part of Accenture Song and is dedicated to helping clients define, plan and deliver changes that impact end customers and the front-office including:

  • Moving organisations to a more customer-centric model and creating compelling customer propositions

  • Redefining customer journeys and personalising interactions using multi-channel strategies

  • Utilising the power of customer data to optimise customer engagements

  • Blending physical and digital engagement models to give customers a seamless service model

  • Using new technologies & platforms to deliver business and operating models change

About the

You'll work within high-performing teams on large-scale transformation programmes, helping clients use leading technologies to improve customer experience and build lasting relationships. Your expertise and skills should include the following focus areas:

AI & Digital Transformation:

  • Leveraging AI, automation, and emerging technologies to redesign customer experiences, improve operational efficiency, and unlock new sources of growth

  • Front-office operating model change for B2B and B2C organisations

  • Identifying growth opportunities and shaping strategies to deliver them

  • Translating strategic vision into a clear roadmap for change

  • Designing customer-facing propositions, offerings, and pricing strategies

  • Supporting digital transformation delivery, including building and tracking business cases and measuring value through improved customer experience or reduced cost-to-serve

Customer-Centricity:

  • Supporting the delivery of AI-enabled customer engagement and personalisation solutions that enhance customer experiences and business outcomes

  • Customer-centric process redesign, using creativity and design thinking

  • Introducing new ways of working to client organisations

  • Leading and facilitating design workshops

Interpersonal Skills & Ways of Working:

  • Strong analytical, problem-solving, and communication skills

  • Experience managing risks and engaging senior stakeholders

  • Ability to work with diverse, cross-functional teams across all project stages, from proposal through to delivery

  • Familiarity with agile delivery and frameworks


Your experience:

  • 3+ years’ experience in design and delivery of customer impacting transformations or front-office operating model change

  • Exposure to AI, automation, personalisation, or emerging technology-enabled transformation initiatives is desirable.

  • Design Thinking practitioner

  • Certification in Project Management desirable

  • Certification in Agile Methodologies desirable

  • Bachelor’s degree or equivalent experience in a related discipline

  • Experience in management consulting is highly regarded


Role benefits

  • Competitive base salary

  • Extensive benefits package including pension, private health insurance, discounted gym membership

  • Emergency caring facilities, and 2 days’ leave per year for charitable work of your choice.

  • Flexible working arrangements can be discussed depending on the position.


Does this appeal to you? If so, we want to hear from you!

Apply using the following link:

If you have any particular requirements in the recruitment process, please let us know so we can look into any necessary adjustments. Contact us at accessIErecruitment@accenture.com


Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialised skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. Our 721,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities. Visit us at www.accenture.com.

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