Support Engineer jobs

Connacht Hospitality Group is seeking an IT Support & Infrastructure Engineer - Level 2 to join our IT team, supporting our hotels and hospitality businesses across Galway.

This is an opportunity for someone who enjoys solving technical problems, working with people and developing their skills across IT infrastructure, networking and cybersecurity.

About the Role

Working alongside our on-site IT team, you will resolve escalated support issues, help keep our systems running smoothly and contribute to IT upgrades across the Group. You will provide both remote and on-site support, helping our teams deliver a great experience for our guests and customers.

Your Key Responsibilities

• Resolve Level 2 support queries and escalated IT issues, ensuring helpdesk tickets are prioritised and progressed promptly.
• Troubleshoot networks, servers, Wi-Fi, hardware and business-critical hospitality systems.
• Support Microsoft 365, Windows environments, Active Directory and user administration.
• Assist with network upgrades, infrastructure improvements and other IT projects.
• Provide clear, practical support to colleagues with varying levels of technical knowledge.
• Travel between our Galway locations to provide on-site assistance as required.

About You

You will bring:

• Previous experience in Level 2 IT support or a comparable technical role.
• Strong troubleshooting skills and experience administering Microsoft 365.
• A working knowledge of TCP/IP, DNS, DHCP, VLANs and Wi-Fi.
• Good communication and organisational skills, with the ability to manage competing priorities.
• A collaborative approach and a willingness to learn and develop.
• A full driving licence and your own means of transport are essential, as the role requires regular travel between our businesses across Galway.

The Following Would Be an Advantage

• A third-level qualification in IT or a related discipline, or CompTIA Network+ or Security+ certification.
• Experience with switches, routers, firewalls and network troubleshooting.
• Knowledge of VMware, Hyper-V or other virtualisation technologies.
• Experience with Windows Server, Entra ID or cybersecurity.
• Previous experience supporting IT across multiple sites or within hospitality.

What We Offer

• Salary depending on experience.
• Ongoing technical training and professional development, including AI and prompt engineering.
• Practical experience across infrastructure, networking and cybersecurity projects.
• Support and guidance from senior IT management.
• The opportunity to work across a diverse group of hospitality businesses in Galway.

Working Pattern

This role includes working every second Saturday, with a weekday off in lieu.

Our Values

Our values guide how we work together: Think Customer, Show & Earn Respect, Work Together, Say It Do It and Be Curious. We are looking for someone who brings these values to life through reliable support, teamwork and a curiosity for finding better ways of working.

Benefits:

• Bike to work scheme
• Employee assistance program
• Employee discount
• Gym membership
• On-site gym
• On-site parking

Work Location: In person