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Job Summary

THE ROLE:
The Web Digital Officer is responsible for the strategic and operational management of Cork County Council’s corporate website, ensuring it delivers high-quality, accessible, and user-focused digital services to the public. The role combines technical expertise in Drupal CMS with content creation, governance, performance management, and digital strategy.

Detailed Job Description

Key Functional Areas

A. Website Governance & Content Management
 Implement and maintain the Council’s web governance framework, ensuring all published content complies with approved standards and guidelines.
 Establish content workflows and approval processes across directorates.
 Monitor and enforce content quality, accessibility, and plain English standards.

B. Drupal Platform Management
 Manage and maintain the Drupal CMS platform, including configuration, module updates, and site structure.
 Coordinate upgrades (e.g. migration to newer Drupal versions) and ensure system stability.
 Manage integrations with third-party systems and APIs where required.

C. Performance, Analytics & Optimisation
 Monitor site performance, uptime, and responsiveness.
 Analyse user behaviour and engagement data to identify improvements.
 Lead ongoing optimisation of content, navigation, and user journeys.

D. Security & Compliance
 Ensure implementation of security updates, backups, and disaster recovery procedures.
 Ensure compliance with GDPR, accessibility legislation, and public sector digital standards.

E. Stakeholder Engagement
 Function as primary point of contact for main corporate website related queries across the organisation.
 Provide digital advice and support to departments on content and website service delivery.
 Collaborate with ICT, Communications and Promotions Office, and external partners.

F. Project & Service Delivery
 Lead the delivery of website-related projects, including new features, services, and improvements.
 Support digital transformation initiatives and online service delivery improvements.

G. Reporting & Continuous Improvement
 Develop regular performance reports and dashboards for SMT.
 Identify opportunities for innovation and continuous improvement in digital services.
 Stay informed of national and international best practice in public sector web management.

DUTIES:
The duties may include but are not limited to the following and the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office.

A. Responsibilities / Duties
 Lead the management, development, and continuous improvement of Cork County Council’s main corporate website (www.corkcoco.ie) built on the Drupal CMS platform.
 Oversee all website content lifecycle processes including creation, editing, publishing, review, and archiving, ensuring consistency with Council standards and policies.
 Ensure compliance with statutory obligations including accessibility (European Union (Accessibility of Websites and Mobile Applications of Public Sector Bodies) Regulations 2020) (WCAG), data protection, and public sector digital standards.
 Manage website performance, availability, and security, ensuring regular updates, backups, and patching of the Drupal platform.
 Develop and implement a structured content governance model, including workflows, approvals, and quality assurance processes.
 Monitor and analyse website traffic, user behaviour, and engagement metrics to inform continuous improvement initiatives.
 Manage and maintain website information architecture, navigation, and user journeys to support ease of use and service delivery.
 Function as liaison with Cork County Council Digital and ICT, external vendors (e.g. developers, hosting providers), and internal departments to coordinate development and support activities.
 Ensure SEO best practices are implemented to optimise discoverability of Council services online.
 Lead website development projects, including upgrades (e.g. Drupal core and module updates), new features, and integrations.
 Manage user roles, permissions, and access within Drupal, ensuring appropriate governance and security controls.
 Support digital communications campaigns through effective use of the corporate website.
 Provide strategic advice to senior management and stakeholders on digital and web developments.

B. General Duties
 Ensure all activities are delivered in line with Cork County Council policies, procedures, and governance frameworks.
 Work collaboratively across directorates to support online service delivery and communication objectives.
 Prepare reports, dashboards, and briefings for Senior Management Team (SMT) on website performance and initiatives.
 Participate in cross-functional digital, communications, and ICT projects as required.
 Maintain high standards of customer service in the delivery of digital services to the public.
 Keep up to date with emerging technologies, web standards, and digital best practices.
 Provide training, guidance, and support to staff contributing content to the website.
 Contribute to procurement processes for web-related services, systems, and tools where required.
 Support the Council with respect to the communications elements of the Council’s major emergency and crisis management plans.
 Provide general administrative support to the Communications and Promotions Team.
 Undertake any other duties appropriate to the grade as assigned.

Further Information and Role Specification are available on Cork County Council's Website

• Cork County Council