Support Services jobs in South Dublin, County Dublin

Operations & E-commerce Assistant – Wood Floor Store

Company: Wood Floor Store
Job Type: Full-Time
Training: Initial 1–2 weeks at our Swords branch

About the Role

Wood Floor Store is looking for an organised, proactive and reliable Operations & E-commerce Assistant to join our growing team.

This is a varied role involving customer service, delivery coordination, sales support, website management and assisting with the day-to-day running of the business.

We're looking for someone who is comfortable multitasking, has strong communication skills and is confident using computers and online systems.

The successful candidate will complete an initial 1–2 weeks of training at our Swords branch to gain an understanding of our products, systems and daily operations.

Key Responsibilities

Delivery Coordination & Customer Service

• Answer incoming customer calls and emails relating to deliveries, order tracking and delivery updates.
• Liaise with courier partners to coordinate collections and deliveries.
• Book and manage courier collections through the Superior system.
• Keep customers informed of expected delivery dates and any changes to delivery schedules.
• Follow up on delivery queries and resolve issues efficiently.
• Work closely with the warehouse and sales teams to ensure orders are dispatched smoothly.

Sales Support

• Assist the sales team during busy periods or when additional support is required.
• Respond to customer enquiries by phone, email or in person when necessary.
• Provide customers with product information, pricing and general assistance.
• Help prepare quotations and process customer orders when required.
• Support the sales team with follow-ups and general administrative tasks.

Business Operations & Administration

• Assist with the general day-to-day running of the business.
• Update product information, pricing and promotions on our website.
• Help maintain accurate product listings and website content.
• Carry out general administrative tasks and maintain organised records.
• Support the team with various operational tasks as required.
• Identify opportunities to improve internal processes and efficiency.

Website & Marketing Support

• Assist with updating and maintaining our Shopify website.
• Create basic marketing materials, promotional graphics and social media content using Canva.
• Upload new products, images and descriptions to the website.
• Support the implementation of sales promotions and marketing campaigns.
• Assist with other digital and marketing tasks when required.

Requirements

• Strong organisational skills and excellent attention to detail.
• Good communication skills and a professional telephone manner.
• Comfortable using computers, email and online platforms.
• Ability to multitask and prioritise tasks in a busy environment.
• A proactive, flexible attitude and willingness to take on different responsibilities.
• Ability to work independently and as part of a team.
• Good problem-solving skills and a customer-focused approach.
• Previous experience in administration, customer service, sales or operations is an advantage.

Desirable Skills

• Experience using Shopify or other e-commerce platforms.
• Familiarity with Canva or basic content creation.
• Experience coordinating deliveries, logistics or courier bookings.
• Previous retail or sales experience.
• Experience working in a busy retail or e-commerce environment.

Experience with these systems is beneficial but not essential, as full training will be provided.

Training & Onboarding

The successful candidate will be required to complete approximately 1–2 weeks of initial training at our Swords branch.

This training will provide hands-on experience with our products, order management systems, delivery processes and sales operations, ensuring they are fully prepared for the role.

What We're Looking For

We're looking for someone who enjoys a varied working day, takes initiative and is happy to get involved in different areas of the business.

The ideal candidate will be organised, dependable, a quick learner and confident communicating with customers and colleagues.

This is an excellent opportunity for someone looking to develop their skills across operations, logistics, sales, e-commerce and marketing within a growing Irish business.

Pay: From €14.15 per hour

Expected hours: 40.0 per week

Benefits:

• Employee discount
• Flexitime

Work Location: In person