Support U jobs in Dublin, County Dublin

About the GEC:

The Guinness Enterprise Centre (GEC) is Ireland's largest Enterprise Centre for ambitious and innovative companies. It is a dynamic community of high potential start-ups and it offers the very best in support services, networking and business opportunities. The GEC services over 160 emerging businesses in a large, modern, flexible office environment in Dublin 8. Clients are offered an unrivalled range of services and supports including a fully staffed reception area, 24-hour security and managed IT services, enabling them to build sustainable businesses. The GEC completed a major €10 million expansion creating an Entrepreneurial Superhub in Dublin 8 in 2021.

The Role:

The GEC is seeking a highly organised, customer-focused Events Support professional to join its busy and committed team. This role sits within a fast-paced environment, supporting a growing and varied events calendar. Responsibilities include preparing and setting up conference and meeting spaces, providing AV support, and assisting with all aspects of event coordination and delivery to ensure an exceptional client experience. The successful candidate will also play a key role in supporting GEC community and social events, helping to create a vibrant, welcoming and engaging environment for clients, members and visitors.

Work Location:

The GEC office in the Guinness Enterprise Centre (GEC). This is a full-time (35 hours per week) onsite role with in-person delivery. The hours will typically be Monday - Friday: 8am - 4pm OR 9am - 5pm OR 10am - 6pm.

Note: This role is event-driven and will involve occasional weekend work, late evenings and early starts in line with business requirements. A roster and shift system will be in operation.

Role Responsibilities:

Event Setup, Coordination & Support

• Responsible for the physical set up and presentation of conference, meeting and event spaces (as directed by the Events Lead @ GEC), including furniture, AV equipment, room layouts, lighting and other event requirements.
• Responding to Client needs in a timely and professional manner, ensuring any issues are escalated where required to the Events Lead.
• Assist with the delivery of a busy events programme, ensuring a professional and seamless experience for clients and visitors.
• Support the event booking process by managing enquiries, coordinating requirements and maintaining accurate booking records (as required).
• Act as a point of contact for clients during events, responding to requests and resolving issues in a timely and professional manner.
• Coordinate day-to-day event logistics, including liaising with suppliers, caterers and internal teams as required.
• Ensure all event, conference and meeting spaces are maintained in excellent condition, with rooms reset and presented to a high standard before and after each booking.
• Work closely with the Events Lead and Operations team to maintain a welcoming, professional and well-presented venue environment.

Community Engagement

• Support the planning and delivery of GEC community and social events, including seasonal celebrations, networking events, charity initiatives and other community-focused activities.
• Contribute to creating a vibrant and engaging environment for GEC clients, members and visitors.

Wider Team Support

• Support the onboarding of new client companies, including preparing office spaces in conjunction with the maintenance team to ensure a smooth and welcoming transition into the GEC.
• Provide support to the Front of House and wider Operations team during large events, busy periods and where additional cover is required.
• Work collaboratively across the organisation to deliver an outstanding client and visitor experience.

About You:

• Be a proactive, enthusiastic self-starter with a positive, can-do attitude and the ability to work effectively both independently and as part of a team.
• Have experience in event support, hospitality, customer service, or another client-facing environment. Experience supporting events is beneficial but not essential if you can demonstrate strong organisational and customer service skills.
• Demonstrate excellent customer service and interpersonal skills, with the ability to communicate professionally and confidently with clients, visitors and colleagues.
• Have an understanding of event and conference room set-ups, including theatre, boardroom, cabaret, classroom, breakout and U-shape layouts.
• Be comfortable working in a fast-paced, dynamic environment and able to respond effectively to changing priorities.
• Possess strong organisational skills with a high level of attention to detail.
• Be IT literate, with proficiency in Microsoft 365 applications, including Outlook, Word, Excel and Teams, and be comfortable using virtual meeting platforms such as Zoom and Google Meet.
• Be comfortable using AV and event technology and willing to learn new systems as required.
• Have excellent spoken and written English.
• Present a professional, approachable and polished manner at all times.
• Be flexible and willing to work outside normal business hours when required to support events.

Experience in event setup and coordination is desirable; however, candidates with strong customer service experience and a willingness to learn will also be considered.

Key Benefits of the Role:

• Generous Time Off (Annual Leave and company days)
• PRSA Employer Contribution
• Income Protection and Death in Service Group Scheme
• Health Insurance allowance
• TaxSaver and Bike to Work Scheme
• Wellness Programme
• Voluntary Time Off & Corporate Social Responsibility (CSR) Programme
• Employee Assistance Programme (EAP)
• Regular team-based and social activities
• Convenient city centre location in Dublin 8
• Opportunity to work within a creative, collaborative and energetic team
• Networking opportunities with start-up ventures
• Strong focus on personal and professional development and other development supports

Equality Statement:

We recognise that candidates may not meet every requirement listed above. If you are excited about this opportunity and believe you have the skills and potential to succeed in the role, we encourage you to apply.

The GEC is an equal opportunities employer. We are committed to equal employment and growing a diverse workforce. We embrace those of any gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, marital status or any other aspect which makes them unique.

The GEC actively supports inclusion in the workplace and will endeavour to provide reasonable accommodations throughout the recruitment process. If you require adjustments for interview, please let us know when scheduling.