System Administrator jobs

Applications are invited for a Medical Administrator in our Heart & Vascular Team.

The role is to provide an excellent patient experience while supporting our clinical staff in the delivery of quality medical care to our patients. The successful candidate will support all aspects of administration throughout the journey of the patient; using our technology systems to enhance the service we provide to patients.

Qualifications/Experience

• Administrative experience in a customer focused industry
• Strong IT skills and good with systems
• Fluent in written and oral English
• Empathetic with strong patient focus
• Excellent communication skills

Essential requirements

• Experience in a fast-paced office environment
• Excellent administration and organisation skills and the ability to multitask.
• The ability to manage patient needs in a fast-paced environment
• Ability to work on own initiative
• Fully proficient and experienced in MS Office suite including Word and Excel and open to new technology use as all records / systems will be electronic
• Experience in working in a multi-tasking environment with a good understanding of good customer relations and relationship management.

Key responsibilities of the Admissions

• Ensure that all patients and customers are dealt with in an efficient, courteous and professional manner.
• Follow up on cancelled appointments and reorganise as needed.
• Handle and respond to phone calls, emails, health link messages and other queries.
• Coordinate new patient appointments and any required tests, in line with hospital policy, including contacting the patients to provide suitable date options.
• Send referrals to Mater Private Network Cardiologists for triage.
• Request, retrieve and manage medical records and or specific charts as required.
• Liaise with the medical team to obtain clarifications and respond to queries from patients or outside agencies as required.
• Manage inbound and outbound post relating to appointments.
• Coordinate with secretaries regarding clinic slot availability and scheduling.

PERSONS SPECIFICATION

• Professional and friendly manner
• A motivated individual who has the ability to work on their own initiative as well as part of the administration team
• A reliable individual with a strong understanding of the importance of confidentiality and discretion

MATER PRIVATE NETWORK IS AN EQUAL OPPORTUNITES EMPLOYER