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KYC Investigation Manager, VRMO - job post

Amazon Ireland Support Services Limited
3.5 out of 5 stars
Remote
Full-time

Full job description

DESCRIPTION

Join one of the most important teams at Amazon and make a difference. The Verification and Risk Management Operations (VRMO) team is charged with safeguarding all Amazon marketplaces to ensure long-term buyer satisfaction with their experiences. We achieve this through a combination of automated and manual investigations of the buyers and sellers on our marketplace.

Key job responsibilities
  • Supervise, coordinate, and direct the activities of VRMO staff.
  • management and motivational ability - In charge of managing a team of Team Managers and taking appropriate actions based on processes, tools and high-judgement decisions to preserve the buyer and seller experience
  • Provide leadership support to their team and manage them to achieve and constantly improve service levels based on forecast and capacity, by meeting / achieving targets, deliver process improvement, ensure road mapped project execution (and identify new ones), and focus on the people development of their team
  • Recommending and implementing changes to process and work methods. Innovating and designing new or improved processes to support the business needs
  • Create and monitor reports and metrics for tracking purposes for on-going monitoring as well as new products. Identifies trends in team performance and recommends/ implements change to constantly raise the Performance levels in the team
  • Implement best-in-class processes and practices for maintaining and exceeding productivity, quality and service level agreements
  • Provide focused feedback loops for managers based on crisp performance and quality data. Reward good performers and performance manage low performers.
  • Analyze the key levers of the business to identify trends and proactively act to improve quality and efficiency. Recruit top-quality investigators
  • People Development: by developing the career and skills of their Managers and Investigator teams through continuous closure of performance feedback loops. Is expected to setup governance mechanisms on people processes. The manager would be responsible for engaging people, identifying training needs within his teams and accordingly up-skill. Responsible for creation of a roadmap based on improvement areas and career aspirations and track adherence. Should work towards creating a succession plan within their team.

BASIC QUALIFICATIONS

  • We seek a strong, self-driven leader with demonstrated ability to motivate, drive, manage and grow a fast paced operations team. This person should possess strong people and performance management skills, and have at least three years’ experience in an operational people management role.
  • They should also have strong business acumen and be able to create, communicate and achieve a vision.
  • Substantial people management experience ideally within a fast paced, metric driven operations team.
  • Must possess exceptional and demonstrable operational, managerial, analytical, communication and interpersonal skills.
  • Advanced working knowledge of MS Office required (esp. MS Excel). Knowledge of SQL beneficial but not essential.
  • Must be self-motivated with good attention to detail, commercial awareness with sound judgement and decision making skills.
  • Have a proven ability to drive and motivate staff.
  • Have experience managing AML and Compliance teams.

PREFERRED QUALIFICATIONS

  • Experience working in risk, fraud or compliance organizations
  • Bachelor's degree or above

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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