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Team Leader jobs in Tallaght, County Dublin

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    • Reporting directly to the Customer Experience Manager, the successful applicant will be response for the day-to-day management of the department and team of…
    • The ability to lead and manage teams.
    • Leading the replenishment teams to deliver better availability, merchandising and shelf edge standards.
    • Attend and participate in weekly management and team meetings.
    • Using a trauma informed lens, provide effective daily leadership to the support team.
    • Lead by example, managing and motivating a team of 5-9 team members to provide exceptional customer service.
    • Experience in training and developing team members.
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    • Recruit, coach, and develop future leaders.
    • Lead and develop a highly engaged, customer-focused team.
    • Deliver company expectations on sales, KPI's and Drivers.
    • The Field Care Supervisor is responsible for ensuring the delivery of high-quality care by implementing field-based quality control systems and providing…
    • Work closely with scheduling team regarding capacity in each area.
    • Ongoing support to our care team through supervision, competency reviews and staff engagement…
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    • Inspiring leader who empowers others and drives strong followership.
    • Proven sales leader with strong experience in strategy and the Irish Public Sector market.
    • €17 per hour (premium Sunday and Bank Holiday rates).
    • Guaranteed hours contract (minimum 30 hours).
    • Refer a Friend Scheme worth €150.
    • Implement Visual Merchandising standards and report outcomes to the regional operations team.
    • Drive and motivate your team to achieve individual and store…
    • Collaborate daily with sales and finance teams to ensure seamless order progression.
    • Support customer‑facing teams by ensuring documentation accuracy and timely…
    • The Assistant Manager will influence a great culture within the store team, ensuring a professional and enjoyable store atmosphere for both the sales team and…
    • As well as driving and collections, your role will also include working with the porters team which is responsible for organising the warehouse and fetching…
    • Support training of new team members.
    • Support the team in achieving showroom sales targets and KPIs.
    • Support the team in delivering expert product knowledge and…
    • Working closely with the helpdesk team to bring scheduled jobs to a close.
    • Schedule visits to stationary site to ensure the onsite GO has support in their role.

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Aftersales Team Leader
Gowan Home Limited
Citywest, County Dublin
Full-time
Apply now

Job details

Here’s how the job details align with your profile.

Job type

Full-time

Benefits

Pulled from the full job description
Employee discount
Company pension
Bike to work scheme
Company events
On-site parking

Full job description

Gowan Home, a leading distributor of products and services to the kitchen, electrical and building materials industries in Ireland are seeking to recruit an Aftersales Team Leader for their busy operation in Citywest. We distribute a number of exclusive premium brands including De Dietrich, Elica, Franke, KitchenAid, Ninja, NordMende and Shark.

Reporting directly to the Customer Experience Manager, the successful applicant will be response for the day-to-day management of the department and team of advisors.

Key Responsibilities:

Service Partner Network

  • Be the main point of contact for field engineer agent escalations.
  • Identify gaps in the network and recruit where required.
  • Ensure compliance regarding insurance, accreditations and VAT registration are valid.

3PL Spare Parts Partner

  • Own the process that ensures our 3PL spare parts partner has all the data they require to achieve 95%+ fulfilment rates consistently.
  • Provide pre-notification information on new product spare parts.

Internal & External Customer Support

  • Take ownership of any major customer technical issues that may arise, while working closely alongside the Technical Service Coordinator.
  • Provide support to customer advisors on repair escalations.
  • Create, implement and coordinate a training plan for customer advisors.
  • Work closely with Technical Service Coordinator in organising relevant training for the Service Partner Network.

Administration Duties

  • Approve and process engineer and 3PL spare parts partner monthly repayments.
  • Manage and maintain product technical information, including spare parts breakdown, exploded lists, user manuals and technical service reports.
  • Ownership of the inbound mailbox.
  • Responsible for customer reports on aftersales performance.

Key Attributes:

  • Customer-focused and driven.
  • Comfortable in dealing with challenging customer situations.
  • Strong administration and analytical skills.
  • Advanced MS PowerPoint and Excel skills.
  • Excellent communication and presentation skills.

Job Type: Full-time

Benefits:

  • Bike to work scheme
  • Company events
  • Company pension
  • Employee discount
  • On-site parking

Work Location: In person

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