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    • Provide technical support to customers pertaining to installations, upgrades, operational and technical issue resolution.
    • Monthly phone and internet allowances.
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    • Work closely with product manufacturers, engineers, and installation teams to resolve on-site technical issues.
    • Customer and Technical Support Executive*.
    • Experience in technical and customer support required.
    • Provide technical support for corporate users onsite in the Dublin office, including incident and request…
    • Create and maintain knowledge articles, user support guides, and technical documentation.
    • Maintain accurate technical documentation, procedures, records, and…
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    • Work closely with product manufacturers, engineers, and installation teams to resolve on-site technical issues.
    • Customer and Technical Support Executive*.
    • Excellent customer service and interpersonal skills, with the ability to communicate technical information to non-technical users.
    • This role combines technical troubleshooting, system integration, customer support, and continuous improvement of internal processes and documentation.
    • Whether through hands-on technical call, in-depth fact findings meeting, or complex investigations, we set the gold standard for technical excellence and…
    • Work closely with product manufacturers, engineers, and installation teams to resolve on-site technical issues.
    • Escalate unresolved issues to senior management.
    • The ideal candidate will provide technical assistance and support to our clients, ensuring the optimal performance and reliability of our automated storage…
    • Provide onsite and remote technical support to customers.
    • Experience working in an MSP or IT support environment.
    • Carry out hardware diagnostics and repairs.
    • And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.

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Job Post Details

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Network Implementation Engineer II - job post

Google
4.3 out of 5 stars
Dublin, County Dublin
Full-time

Location

Dublin, County Dublin

Full job description

Minimum qualifications:

  • Bachelor's degree in Network Engineering or Telecom Engineering, a related technical field, or equivalent practical experience.
  • 2 years of experience with networking protocols and troubleshooting.
  • Experience in optical or IP network operations.

Preferred qualifications:

  • Experience with Unix/Linux administration, including scripting/coding abilities.

About the job

As a Network Implementation Engineer, you will be the initial point of our efforts to execute deployment, maintenance, and operations of private data networks worldwide. You will work with Technical Program Managers, Network Engineers, Design and Infrastructure Engineers, Field Engineers within Google, as well as construction and telecommunications vendors and contractors, all to position your team and organization for success.

You will facilitate faster, better, and more efficient, positive outcomes for the business and our customers. Your objective will be to build the world’s most reliable, cost-effective and scalable network to support all of our current and future customers and users globally.

Google's network provides services to millions of Internet users around the world. Our metros are on the edge of our network where Google connects to its users. The Network Team is responsible for operating that network reliably and at scale. Our team owns the full life cycle of all space, power, and network assets in all of Google’s data centers and metro points of presence globally. From the foundation, we are involved from site acquisition to construction and are accountable for what space and power is delivered. We're involved in every facet of network delivery from architecture and design to installation, configuration, activation, and commissioning.

Responsibilities

  • Build and operate Google's network reliably and at scale.
  • Execute deployment, maintenance, and operations of private data networks worldwide.
  • Develop creative approaches and collaborate with cross-functional teams to keep operational costs low.
  • Monitor the network and repair issues while anticipating needs and escalating issues.
  • Own network documentation, update and maintain network designs and plans.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
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