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Technical Support Role jobs in Dublin, County Dublin

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    • Previous experience in a technical support role within telecommunications required.
    • Previous experience in a technical support role within telecommunications…
    • ·To deliver technical support for a range of customers and / or a specific equipment range.
    • Answering technical queries from customers.
    • Communicate clearly with users of all technical levels.
    • For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the…
    • Exceptional communication and presentation skills, with the ability to explain technical concepts to non-technical audiences.
    • Providing technical support and hardware management across Ireland based offices.
    • You will act as the first point of contact for employees seeking technical…
    • 3–4 years of experience in a technical support, application support at B2B SaaS or API-first companies.
    • CSAT on technical escalations – partner satisfaction on…
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    • 1.5+ year experience in software support or customer service.
    • As a Technical Support Engineer, you will play a crucial…
    • Troubleshoot and support end user desktop issues.
    • This is an onsite role with long-term potential.
    • Perform 1st & 2nd deskside support to the customer's.
    • Proven production‑support experience for complex business applications.
    • Experience: Minimum 3 years of customer‑facing support for business‑critical…
    • Provide Alpha and Beta Site support.
    • As a Technical Support Engineer (TSE), you’ll provide technical support remotely and on site, to Field Service Operations (…
    • Document methodologies, model performance, and technical processes to support knowledge transfer to Amarach staff.
    • Degree in Engineering or another relevant technical discipline.
    • Experience writing, managing, and validating technical requirements.
    • Develop system expertise and technical knowledge with a view to progressing toward a client engagement role.
    • Assist in company audit processes.
    • 2+ years’ experience in application support, IT support, helpdesk support, technical support, or software support, preferable within Managed Print Services.
    • Strong communication skills and ability to explain technical ideas clearly.
    • Research and test AI tools that can support daily operations and integrate with…

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Job Post Details

Technical Support - job post

Pure Telecom
2.7 out of 5 stars
DUBLIN 24, County Dublin
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Location

DUBLIN 24, County Dublin

Full job description

Pure Telecom is a fast-growing, independent, and 100% Irish owned telecom company, operating in the market since 2002. After a recent period of rapid expansion, we are looking to add to our current, dynamic Sales Department.

About the Role

You will be the first point of contact for customers experiencing issues with their broadband services. You will be expected to fully diagnose and resolve any issues raised by the customer, including replacing hardware and liaising with third-party vendors to resolve infrastructure issues.

Key Responsibilities

  • Offering a high level of customer service to all customers
  • Conduct thorough troubleshooting of all broadband issues reported
  • Liaise with third parties to report and resolve any issues a customer may have
  • Take ownership of all customer issues reported to you and follow these through to a successful resolution

Skills and Experience

  • Previous experience in a technical support role within telecommunications required
  • Previous experience in a technical support role within telecommunications required
  • Strong problem solving and analytical skills
  • Demonstrable experience of working in a team environment
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