Technical Support Services jobs

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Day to Day

It is Indeed’s strategy to deliver enterprise customers with data integrations that speed and simplify the delivery of Indeed’s recruiting solutions.
As a Technical Analyst, Integrations Delivery, you will support enterprise customers in implementing Indeed-built ATS integrations across our strategic ATS partners, including SAP, Workday, Oracle, and iCIMS. You will work closely with customers, internal partners, and cross-functional teams to guide clients through the integration implementation process, from planning and configuration through testing and launch.

This role requires excellent technical and project coordination skills, as well as the ability to partner directly with customer Talent Acquisition and IT teams to ensure the successful implementation of Indeed’s ATS Sync integrations.

Responsibilities

• Serve as the ATS Sync subject matter expert for Indeed-built integrations, with deep expertise in SAP and Workday integrations.
• Guide enterprise customers through end-to-end ATS Sync implementations, managing project plans, technical milestones, and successful deployment.
• Partner with Sales, Client Success, Talent Acquisition, Talent Attraction, and IT teams to align integration solutions with customer business goals and recruiting workflows.
• Advise customers on integration configuration, validation, testing, and best practices while translating business requirements into effective technical solutions.
• Troubleshoot implementation and post-launch integration issues, collaborating with internal teams to deliver timely resolutions and exceptional customer support.
• Ensure a seamless transition of successfully implemented customers to Customer Success for ongoing support and long-term success.
• Capture implementation insights and collaborate with Product, Strategy, and cross-functional teams to improve integrations, documentation, workflows, and onboarding scalability.

Skills/Competencies

• Requires a minimum of 7 years of related experience; or a minimum of 5 years with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD without experience.
• Experience supporting enterprise ATS platforms, including enterprise integration and technical implementation projects.
• Proven technical knowledge of JSON, REST APIs, XML, and web technologies (HTML, CSS, URLs, and URL parameters).
• Proven ability to troubleshoot complex technical issues and translate technical concepts for both technical and non-technical collaborators.
• Experience leading client-facing implementation engagements, facilitating technical discussions, and delivering exceptional customer service.
• Excellent project management, organizational, and communication skills, with the ability to manage multiple concurrent implementations.
• Collaborative, customer-focused professional who thrives in fast-paced, evolving environments.
• Fluent in French or German

Salary Range Transparency

Tier 2 - Ireland 75,000 - 113,000 EUR per year

Salary Range Disclaimer

The base salary range represents the low and high end of the Indeed salary range for this position in the given work location. Actual salaries will vary depending on factors including but not limited to location, and experience. The range(s) listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), a Paid Time Off policy, and many region-specific benefits. Compensation may also vary based on where a role is performed, as work locations are grouped into geographic pay tiers to reflect cost of labor differences in different geographic markets. Candidates can view geographic pay tiers by location on our career site (https://www.indeed.com/careers/paytiers), and recruiters can confirm how location is considered for a specific role.

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Reference ID: 47507

Work Location: In person