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    • Ability to explain technical information clearly to both technical and non-technical customers.
    • Comfortable working with remote monitoring and technical support…
    • You will be troubleshooting, logging tickets, and providing technical support.
    • Diagnose and resolve technical issues.
    • For common hardware and software problems.
    • Identify technical faults and determine appropriate solutions.
    • Assess customer requirements and make appropriate technical recommendations.
    • We are hiring an experienced technical person to offer day-to-day technical support in our Swords office and workshop, with regular travel to customer sites.
    • You will act as the first point of contact for customers, providing both onsite and remote technical support and ensuring issues are resolved efficiently.
    • Previous technical support experience and speak fluent English.
    • Provide system level support of multi-user operations systems, hardware and software tools,…
    • Create and maintain technical knowledge base articles.
    • IT support: 1 year (preferred).
    • Ensure support requests are completed within agreed service levels (SLAs)…
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    • Ability to maintain a high degree of customer service for all support queries.
    • As a Desktop Support Engineer you will provide desktop support to company…
    • IT support environment or apprenticeship: 1 year (required).
    • Provide support via phone, email, and ticketing systems.
    • Basic network and connectivity issues.
    • Previous experience in a technical support, IT support, helpdesk or systems-focused role is essential.
    • Provide day-to-day technical support to clients and…
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    • Technical support of the IT systems, both on-site and remotely via the Support Centre.
    • Installation, configuration, and user training on IT Systems.
    • Proven experience in an IT service delivery, desktop support or site support role, resolving complex technical issues independently.
    • Provide technical support, training materials & advice to end users.
    • The ICT Technical Support Officer will participate in a team to provide a high standard of…
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    • While monitoring tools aid your work, your primary focus will be on complex problem resolution and ensuring customer satisfaction through effective technical…
    • Work on projects that improve support-related processes with fellow interns in other locations.
    • The Cloud Support Associate Internship Program provides interns…

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Solar Technical Support.
Ecoplex Energy Solutions
Dublin, County Dublin
•
Hybrid work
€40,000–€50,000 a year
Permanent, Full-time
Apply now

Job details

€40,000–€50,000 a year
Employee discount, Employee assistance program, Company pension, On-site parking
Permanent, Full-time
Hybrid work in Dublin, County Dublin

Full job description

Key Responsibilities

  • Provide technical support for solar PV systems, including solar panels, inverters, batteries, monitoring systems, and related equipment.
  • Troubleshoot system faults, error codes, connectivity issues, and performance problems by phone, email, and remote support.
  • Guide installers and customers through system configuration, commissioning, and fault diagnosis.
  • Analyse monitoring data and system performance to identify potential technical issues.
  • Escalate complex cases to engineering or product teams when required.
  • Maintain accurate records of support cases, troubleshooting steps, and resolutions.
  • Assist with warranty and RMA cases where applicable.
  • Create and maintain technical guides, FAQs, and troubleshooting documentation.
  • Keep up to date with solar PV, battery storage, inverter, and energy-management technologies.
  • Deliver a professional and customer-focused support experience.

Requirements

  • Technical qualification or relevant experience in electrical, electronic, renewable energy, or solar PV systems.
  • Good understanding of solar PV system operation and electrical fundamentals.
  • Experience with inverters, battery storage systems, monitoring platforms, or similar equipment is highly desirable.
  • Strong troubleshooting and problem-solving skills.
  • Ability to explain technical information clearly to both technical and non-technical customers.
  • Good written and verbal communication skills.
  • Comfortable working with remote monitoring and technical support software.
  • Ability to manage multiple support cases and prioritise effectively.

Job Types: Full-time, Permanent

Pay: €40,000.00-€50,000.00 per year

Benefits:

  • Company pension
  • Employee assistance program
  • Employee discount
  • On-site parking

Work Location: Hybrid remote in Dublin, County Dublin

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