Technical Support jobs

Job Purpose

We are seeking an experienced and technically skilled Technical Support Specialist to join our Aftersales team in Ireland.
The successful candidate will provide technical support and guidance to our authorised dealer network, assisting with complex vehicle diagnostic issues, technical investigations and repair procedures across our Light Commercial Vehicle (LCV) range.
This is an excellent opportunity for an experienced Master Technician or similarly qualified automotive technician to progress into a distributor-level technical support position, working with modern commercial vehicle technologies and supporting a nationwide dealer network.
We are particularly interested in candidates with a strong background in Light Commercial Vehicles, vans and pick-ups, although candidates with relevant experience in HGVs, buses and coaches will also be considered.

Key Responsibilities

This role is expected to grow and evolve over time and whilst the key responsibilities for the role are outlined below they are not limited to same.

• Provide technical support and guidance to the authorised dealer network across Ireland.
• Assist dealers with complex vehicle faults, advanced diagnostics and challenging repair cases.
• Investigate recurring technical issues and identify root causes, working closely with dealers and manufacturer technical departments.
• Liaise directly with vehicle manufacturers and factory technical teams to resolve outstanding technical cases.
• Review and manage technical support cases, ensuring timely and effective resolution.
• Provide clear technical repair instructions and guidance to dealer workshop technicians.
• Support dealers with diagnostic equipment, manufacturer software and technical information systems.
• Review technical bulletins, service campaigns and manufacturer repair instructions, ensuring information is communicated effectively to the dealer network.
• Identify and report product quality concerns, recurring failures and potential safety-related issues.
• Assist with new vehicle launches, technical product familiarisation and dealer technical training.
• Carry out dealer visits where required to investigate technical concerns and provide on-site support.
• Maintain accurate records of technical cases, investigations and resolutions.
• Work closely with Warranty, Aftersales and manufacturer teams to improve dealer performance and customer satisfaction.

Essential Knowledge, Skills & Experience

• Master Technician qualification or equivalent recognised advanced automotive technical qualification.
• Minimum 5 years' experience in a technical role within the automotive or commercial vehicle industry.
• Strong background in LCV diagnostics, particularly vans and pick-up vehicles.
• Excellent diagnostic and fault-finding capabilities across mechanical, electrical and electronic vehicle systems.
• Experience with modern engine management, emissions systems, transmission systems and vehicle electrical architecture.
• Ability to diagnose complex technical problems and identify root causes.
• Strong understanding of vehicle repair procedures and workshop operations.
• Excellent communication skills, with the ability to explain complex technical issues clearly.
• Good IT skills, including diagnostic software and technical information systems.
• Full clean driving licence.
• Ability to work independently and manage multiple technical cases.

• Previous experience working with LCV manufacturers or authorised dealer networks.
• Experience with diesel engine management, DPF, SCR, AdBlue and emissions control systems.
• Knowledge of automatic transmissions and modern vehicle electronic systems.
• Experience with electric and hybrid commercial vehicles.
• Previous manufacturer or distributor-level technical support experience.
• Experience using manufacturer diagnostic platforms and technical support portals.
• Experience investigating repeat component failures and product quality concerns.
• Previous experience delivering technical training or supporting workshop technicians.
• Experience in HGV, bus or coach environments would also be advantageous.

• Technically minded, with a genuine passion for vehicle technology.
• A confident problem-solver who enjoys investigating challenging technical issues.
• Professional and approachable when dealing with dealers, technicians and manufacturers.
• Organised, proactive and capable of managing competing priorities.
• A strong team player who can also work independently.
• Comfortable working with new technologies, including electric vehicles.
• Committed to delivering high standards of technical support and customer service.
• Full driving license required.

Benefits

Competitive basic salary
25 days annual leave plus 1 company day
Death in Service benefit

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