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Technical Support jobs in County Dublin

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    • Gained some technical support experience, ideally within a Microsoft environment.
    • You will be the first point of contact for the customer and will deal with 70%…
    • Previous experience in a technical support role within telecommunications required.
    • Previous experience in a technical support role within telecommunications…
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    • Provide technical support for servers, desktops, laptops, printers, and network infrastructure across the organisation.
    • Excellent communication skills (verbal and written), and ability to translate complex technical concepts for non-technical audiences.
    • Provide first-line technical support to end-users via phone, email, and in person.
    • 612 months of hands-on IT support experience (internships or placements…
    • Provide exceptional technical support by clearly understanding customer needs, communicating effectively, and resolving issues accurately and efficiently.
    • Ability to communicate complex technical concepts to both technical and non-technical audiences.
    • Contribute to the overall technical maturity of the support…
    • Ongoing professional development and technical training.
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    • Customer Service: Communicating complex technical information in a user-friendly way to non-technical staff or clients.
    • Vendor and Third-Party Support.
    • Experience in technical sales, or alternatively the successful candidate may be new to sales but with a good technical background.
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Job Post Details

Customer Technical Support - job post

Elwood Roberts
Dublin, County Dublin
€30,000–€40,000 a month - Full-time

Job details

Pay

  • €30,000–€40,000 a month

Job type

  • Full-time

Shift and schedule

  • On call

Location

Dublin, County Dublin

Full job description

Job: Technical Customer Support Analyst

Location: Clondalkin, Dublin

Working arrangement: 3 days a week onsite

Type: Permanent

Basic Salary: 30,000 - 40,000

Driving Licence Required.

We are looking for a talented and dedicated technical person with a strong focus on Customer Service to help transform a growing software business catering to retail sales. With an excellent reputation and growing customer base the business is now in a position to add technical people to help with support the businesses with customer interactions.

We are looking for someone to support the ever-changing need of their customers, these requirements can be anything from support drivers, printers, internet issues and numerous more. You will be the first point of contact for the customer and will deal with 70% of the queries. You will also work closely with systems administration, Engineering and Management team in troubleshooting any further issues. You will get the opportunity to engage with third party partners and vendors looking for resolutions to the issues that arise.

We are looking for people with the below Experience:

  • Gained some technical support experience, ideally within a Microsoft environment.
  • Proven ability to work closely with customers, understand their issues and resolve them where possible.
  • Have the ability to work on their own initiative with the natural curiosity to solve problems.
  • Exceptional communication and interpersonal skills, with the ability to influence and inspire stakeholders at all levels.
  • Some site visits will be required, some of which might be overnight (all expenses, hotels, journey etc will be covered)
  • Emergency On-Call requirement, initially 1 week per month (fully compensated)

This is an exciting opportunity to join a scaling business with a highly innovative service. The business is set in a growing and very important sector that has the capabilities to grow into one of the largest consultancies in the country. The career potential for the business is great. If you would be interested please submit your CV now for immediate consideration.

Job Type: Full-time

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