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Technical Support jobs in County Dublin

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    • Previous experience in a technical support role within telecommunications required.
    • Previous experience in a technical support role within telecommunications…
    • Gained some technical support experience, ideally within a Microsoft environment.
    • You will be the first point of contact for the customer and will deal with 70%…
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    • 1.5+ year experience in software support or customer service.
    • This collaboration allows businesses to unlock the full potential of SAP's robust ERP solutions…
    • Experience in technical sales, or alternatively the successful candidate may be new to sales but with a good technical background.
    • 5 years of experience in technical support, professional services, software development, or product operations management.
    • 5 years of experience in technical consulting on supporting large enterprise customers with high service-level agreement requirements.
    • Work as part of a team of engineers or consultants that globally ensure 24 hour customer support.
    • You will dive deep into technical issues, troubleshoot…
    • And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.
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    • You’ll be the first to react when a customer needs immediate technical assistance, wrapping our customers in a cloak of friendliness while you put out their…
    • Ability to communicate technical concepts clearly and effectively.
    • Developing and maintaining technical expertise in assigned areas of product functionality.
    • Ability to communicate technical concepts clearly and effectively.
    • You’ll be the first to react when a customer needs immediate technical assistance, wrapping…
    • You’ll be the first to react when a customer needs immediate technical assistance, wrapping our customers in a cloak of friendliness while you put out their…
    • Translate technical issues into business impact and recovery timelines.
    • Work closely with Service Delivery, Problem, Change, and technical teams.
    • Investigating and troubleshooting technical issues.
    • Working cross-functionally with specialist support teams.
    • This is not a traditional customer service role.
    • Investigating and troubleshooting technical issues.
    • Working cross-functionally with specialist support teams.
    • This is not a traditional customer service role.

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Job Post Details

Technical Support - job post

Pure Telecom
2.7 out of 5 stars
DUBLIN 24, County Dublin
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Location

DUBLIN 24, County Dublin

Full job description

Pure Telecom is a fast-growing, independent, and 100% Irish owned telecom company, operating in the market since 2002. After a recent period of rapid expansion, we are looking to add to our current, dynamic Sales Department.

About the Role

You will be the first point of contact for customers experiencing issues with their broadband services. You will be expected to fully diagnose and resolve any issues raised by the customer, including replacing hardware and liaising with third-party vendors to resolve infrastructure issues.

Key Responsibilities

  • Offering a high level of customer service to all customers
  • Conduct thorough troubleshooting of all broadband issues reported
  • Liaise with third parties to report and resolve any issues a customer may have
  • Take ownership of all customer issues reported to you and follow these through to a successful resolution

Skills and Experience

  • Previous experience in a technical support role within telecommunications required
  • Previous experience in a technical support role within telecommunications required
  • Strong problem solving and analytical skills
  • Demonstrable experience of working in a team environment
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