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Technical Support jobs in County Galway

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    • Provide phone, email, and remote support to diagnose and resolve technical issues for clients.
    • This is a permanent, full-time 39 hour a week role providing…
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    • This role combines technical troubleshooting, system integration, customer support, and continuous improvement of internal processes and documentation.

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Job Post Details

First Line Support Engineer - job post

Sleepless Server Solutions Ltd T/A Stryve
Galway, County Galway
€36,606 a year - Full-time

Job details

Pay

  • €36,606 a year

Job type

  • Full-time

Shift and schedule

  • On call

Location

Galway, County Galway

Full job description

Job Description:

Stryve is seeking a First Line Support Engineer to join our Service Desk team, based at our Galway office at 9 Innova Rooms, 8 Liosbain Retail Centre, Tuam Road. This is a permanent, full-time 39 hour a week role providing frontline technical support to our client base.

Key Responsibilities:

  • Provide phone, email, and remote support to diagnose and resolve technical issues for clients
  • Perform initial triage and route support calls to the correct resolution group
  • Log and maintain accurate ticket records, ensuring correct categorisation and detail
  • Communicate regularly with clients on ticket status and resolution progress
  • Ensure inbound calls and voicemails are answered and returned within agreed timeframes
  • Maintain and update helpdesk documentation for each client account
  • Escalate tickets appropriately in line with priority and Service Desk Manager/Coordinator guidance
  • Carry out additional duties as assigned by the Service Desk Manager/Coordinator and Management

Requirements:

  • Strong communication skills, both written and verbal
  • Ability to diagnose and triage technical issues across a range of client environments
  • Comfortable working in a fast-paced, client-facing support environment
  • Willingness to participate in an on-call rota outside normal business hours

Pay: €36,606.00 per year

Ability to commute/relocate:

  • Galway, County Galway: reliably commute or plan to relocate before starting work (required)

Education:

  • Bachelor's (preferred)

Language:

  • English fluently (required)

Work Location: In person

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