Skip to main content
Post your CV and find your next job on Indeed!

Technical Support jobs in Dublin, County Dublin

Sort by: -
    • Previous experience in a technical support role within telecommunications required.
    • Previous experience in a technical support role within telecommunications…
    • ·To deliver technical support for a range of customers and / or a specific equipment range.
    • Answering technical queries from customers.
    • Gained some technical support experience, ideally within a Microsoft environment.
    • You will be the first point of contact for the customer and will deal with 70%…
    • Customer Service: Communicating complex technical information in a user-friendly way to non-technical staff or clients.
    • Vendor and Third-Party Support.
    • 2+ years’ experience in application support, IT support, helpdesk support, technical support, or software support, preferable within Managed Print Services.
    • Experience in technical sales, or alternatively the successful candidate may be new to sales but with a good technical background.
    • 5 years of experience in technical support, professional services, software development, or product operations management.
    • And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.
  • View similar jobs with this employer
    • You’ll be the first to react when a customer needs immediate technical assistance, wrapping our customers in a cloak of friendliness while you put out their…
    • Ability to communicate technical concepts clearly and effectively.
    • Developing and maintaining technical expertise in assigned areas of product functionality.
  • View similar jobs with this employer
    • Communication: Exceptional written and verbal communication skills, with the ability to articulate complex technical findings clearly and effectively to both…
    • Translate technical issues into business impact and recovery timelines.
    • Work closely with Service Delivery, Problem, Change, and technical teams.
    • Investigating and troubleshooting technical issues.
    • Working cross-functionally with specialist support teams.
    • This is not a traditional customer service role.
    • On-Site Consulting: Provide high-level technical support and commissioning during site visits to ensure seamless product integration.
    • Pay: €1.00 per year.
    • Identify and implement efficiencies to business processes using technical solutions.
    • Liaising with senior management from different functions to translate their…

People also searched:

it support
technical support engineer
customer service
no experience necessary
customer service representative
it
work from home
part time
customer support
administration

Job Post Details

Technical Support - job post

Pure Telecom
2.7 out of 5 stars
DUBLIN 24, County Dublin
You must create an Indeed account before continuing to the company website to apply

Location

DUBLIN 24, County Dublin

Full job description

Pure Telecom is a fast-growing, independent, and 100% Irish owned telecom company, operating in the market since 2002. After a recent period of rapid expansion, we are looking to add to our current, dynamic Sales Department.

About the Role

You will be the first point of contact for customers experiencing issues with their broadband services. You will be expected to fully diagnose and resolve any issues raised by the customer, including replacing hardware and liaising with third-party vendors to resolve infrastructure issues.

Key Responsibilities

  • Offering a high level of customer service to all customers
  • Conduct thorough troubleshooting of all broadband issues reported
  • Liaise with third parties to report and resolve any issues a customer may have
  • Take ownership of all customer issues reported to you and follow these through to a successful resolution

Skills and Experience

  • Previous experience in a technical support role within telecommunications required
  • Previous experience in a technical support role within telecommunications required
  • Strong problem solving and analytical skills
  • Demonstrable experience of working in a team environment
Let Employers Find YouUpload Your Resume