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Technical Support jobs in Dublin, County Dublin

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    • Provide first-line technical support to end-users via phone, email, and in person.
    • Troubleshoot and resolve hardware, software, and network issues.
    • View all Bytrek IT Solutions jobs - Sandyford jobs
    • Salary Search: IT Support Specialist salaries in Sandyford, County Dublin
    • Gained some technical support experience, ideally within a Microsoft environment.
    • You will be the first point of contact for the customer and will deal with 70%…
    • In this role you will provide both onsite and remote technical support to employees across Ireland, the UK, and wider European business units.
    • Providing Senior Data center Technician-level support when needed.
    • Providing Tier 2 support for secure devices used by technicians in production space.
    • Comprehensive training and ongoing technical development.
    • Escalating complex technical or security issues appropriately.
    • Job type: Permanent / Full-time.
    • Maintain accurate technical documentation and support records.
    • Provide reliable and professional technical support to customers.
    • Beyond resolving technical issues how support operates at scale.
    • Mental health and wellness support.
    • We resolve complex issues, provide technical guidance, and…
    • Provide first-line technical support to end-users via phone, email, and in person.
    • 612 months of hands-on IT support experience (internships or placements…
    • Previous experience in a technical support role within telecommunications required.
    • Previous experience in a technical support role within telecommunications…
    • This role is responsible for providing Level 1 (L1) technical support to end users, resolving hardware and software issues, supporting Microsoft technologies,…
    • Experienced in a customer facing IT support role, ideally in a corporate environment.
    • Ability to troubleshoot hardware and software problems for routers,…
    • Beyond resolving technical issues how support operates at scale.
    • Mental health and wellness support.
    • We resolve complex issues, provide technical guidance, and…
    • Windows 10 Windows 11 laptop support desktop support MacOS support mobile device support Microsoft 365 Active Directory printer support MFD support.
    • Analyse support processes, identifying areas for improvement, and implementing solutions to enhance the overall customer experience and optimize support…
    • Customer Support: Resolve customer requests initiated through various support channels, including telephone and online support requests.

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Job Post Details

IT Support Specialist - job post

Bytrek IT Solutions
Sandyford, County Dublin•Hybrid work
€33,300.00–€53,646.91 a year - Full-time

Job details

Pay

  • €33,300.00–€53,646.91 a year

Job type

  • Full-time

Shift and schedule

  • Flexitime

Location

Sandyford, County Dublin•Hybrid work

Benefits

Pulled from the full job description

  • Flexitime
  • Sick pay
  • Employee assistance program
  • Company car
  • Company pension
  • Bike to work scheme
  • Work from home

Full job description

  • Provide first-line technical support to end-users via phone, email, and in person
  • Troubleshoot and resolve hardware, software, and network issues
  • Install, configure, and maintain desktop and laptop computers, printers, and other IT equipment
  • Assist with user account management and access permissions
  • Document issues and solutions in the ticketing system
  • Support onboarding and offboarding processes for staff
  • Escalate complex issues to senior IT staff as needed
  • Follow company IT policies and best practices for security and compliance

Pay: €33,300.00-€53,646.91 per year

Benefits:

  • Bike to work scheme
  • Company car
  • Company events
  • Company pension
  • Employee assistance program
  • Flexitime
  • On-site parking
  • Sick pay
  • Work from home

Work Location: Hybrid remote in Sandyford, County Dublin

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