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Job Post Details

Technical Support Engineer – Heating & Electrical Products - job post

BEX Group / ATC
4.0 out of 5 stars
Dublin, County Dublin
From €45,000 a year - Permanent, Full-time

Job details

Pay

  • From €45,000 a year

Job type

  • Permanent
  • Full-time

Location

Dublin, County Dublin

Benefits

Pulled from the full job description

  • Employee discount
  • Employee assistance program
  • Store discount
  • Company pension
  • On-site gym
  • Food allowance
  • Bike to work scheme

Full job description

Technical Support Engineer – Heating & Electrical Products

Join ATC as a Technical Support Engineer, providing expert advice, product support, and training across our innovative range of heating, ventilation, and electrical products.

Key Responsibilities

  • Provide technical support and application advice to customers, installers, wholesalers, consultants, and internal sales teams.
  • Respond to technical enquiries via phone and email, assisting with product selection, specifications, troubleshooting, and system design queries.
  • Produce technical specifications, quotations support documentation, and AutoCAD drawings where required.
  • Support the sales team with technical product recommendations and customer solutions.
  • Assist with order processing and administration as required.
  • Design, develop, and deliver product training for internal teams, sales agents, distributors, and customers across Ireland and the UK.
  • Create and maintain training materials, including presentations, manuals, guides, and video content.
  • Work closely with Sales, Marketing, New Product Development, and Quality teams to ensure technical information, product literature, and training content remain accurate and up to date.
  • Support quality processes through product evaluations, Goods for Return (GFR) assessments, and technical documentation.
  • Contribute technical expertise to new product launches and continuous product improvement initiatives.

Skills & Experience

Essential

  • Strong customer service and communication skills.
  • Professional telephone manner and customer-focused approach.
  • Excellent attention to detail and organisational skills.
  • Ability to explain technical information clearly to both technical and non-technical audiences.
  • Strong problem-solving skills and commercial awareness.

Desirable

  • Electrical qualification or relevant technical background.
  • Experience using AutoCAD or similar CAD software.
  • Experience with ERP systems and order processing.
  • Technical sales support experience.
  • Experience delivering product training and presentations.
  • Knowledge of electrical, heating, ventilation, or mechanical products and systems.

Pay: From €45,000.00 per year

Benefits:

  • Bike to work scheme
  • Company events
  • Company pension
  • Employee assistance program
  • Employee discount
  • Food allowance
  • On-site gym
  • On-site parking
  • Store discount

Experience:

  • Electrical: 3 years (required)

Work authorisation:

  • Ireland (required)

Work Location: In person

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