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Technical Support jobs in Maryland, County Dublin

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    • Previous experience in a technical support role within telecommunications required.
    • Previous experience in a technical support role within telecommunications…
    • View all Pure Telecom jobs - DUBLIN 24 jobs
    • Salary Search: Technical Support salaries
    • See popular questions & answers about Pure Telecom
    • Gained some technical support experience, ideally within a Microsoft environment.
    • You will be the first point of contact for the customer and will deal with 70%…
    • 1-2 years of technical support experience.
    • This is a very hands-on, technical role, that is much broader than a typical ticket-based support position.
    • Providing 1st & 2nd level technical support to clients and technical service providers across the suite of products.
    • Escalation of incidents where appropriate.
    • Provide first-line technical support to end-users via phone, email, and in person.
    • 612 months of hands-on IT support experience (internships or placements…
    • 3–4 years of experience in technical support, application support at B2B SaaS or API-first companies.
    • Be the first technical point of contact for our customer…
  • View similar jobs with this employer
    • Communication: Exceptional written and verbal communication skills, with the ability to articulate complex technical findings clearly and effectively to both…
    • Have been in a Premium/Enterprise technical support role previously.
    • Experienced in multi-channel technical support at a SaaS company (5+ years of related…
    • Experience in a technical support, application support, or implementation role.
    • Provide technical support to Softworks customers via the support portal, email,…
    • Experience supporting enterprise or highly regulated software products in technical support, escalation management, or technical account-facing roles.
    • Proven customer-facing experience with a focus on resolving complex technical issues and driving successful outcomes.
    • Customer Support: Resolve customer requests initiated through various support channels, including telephone and online support requests.
    • Strong analytical and technical troubleshooting skills.
    • Collaborate across teams to assist in solving complex technical customer problems across our product…
    • Experience supporting enterprise or highly regulated software products in technical support, escalation management, or technical account-facing roles.
    • Effective communication with technical and non-technical colleagues at all levels of the organization.
    • The department provides operational support to the…

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Job Post Details

Technical Support - job post

Pure Telecom
2.7 out of 5 stars
DUBLIN 24, County Dublin
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Location

DUBLIN 24, County Dublin

Full job description

Pure Telecom is a fast-growing, independent, and 100% Irish owned telecom company, operating in the market since 2002. After a recent period of rapid expansion, we are looking to add to our current, dynamic Sales Department.

About the Role

You will be the first point of contact for customers experiencing issues with their broadband services. You will be expected to fully diagnose and resolve any issues raised by the customer, including replacing hardware and liaising with third-party vendors to resolve infrastructure issues.

Key Responsibilities

  • Offering a high level of customer service to all customers
  • Conduct thorough troubleshooting of all broadband issues reported
  • Liaise with third parties to report and resolve any issues a customer may have
  • Take ownership of all customer issues reported to you and follow these through to a successful resolution

Skills and Experience

  • Previous experience in a technical support role within telecommunications required
  • Previous experience in a technical support role within telecommunications required
  • Strong problem solving and analytical skills
  • Demonstrable experience of working in a team environment
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