Technical Support jobs in Maryland, County Dublin

Key Responsibilities

• Provide technical support for solar PV systems, including solar panels, inverters, batteries, monitoring systems, and related equipment.
• Troubleshoot system faults, error codes, connectivity issues, and performance problems by phone, email, and remote support.
• Guide installers and customers through system configuration, commissioning, and fault diagnosis.
• Analyse monitoring data and system performance to identify potential technical issues.
• Escalate complex cases to engineering or product teams when required.
• Maintain accurate records of support cases, troubleshooting steps, and resolutions.
• Assist with warranty and RMA cases where applicable.
• Create and maintain technical guides, FAQs, and troubleshooting documentation.
• Keep up to date with solar PV, battery storage, inverter, and energy-management technologies.
• Deliver a professional and customer-focused support experience.

Requirements

• Technical qualification or relevant experience in electrical, electronic, renewable energy, or solar PV systems.
• Good understanding of solar PV system operation and electrical fundamentals.
• Experience with inverters, battery storage systems, monitoring platforms, or similar equipment is highly desirable.
• Strong troubleshooting and problem-solving skills.
• Ability to explain technical information clearly to both technical and non-technical customers.
• Good written and verbal communication skills.
• Comfortable working with remote monitoring and technical support software.
• Ability to manage multiple support cases and prioritise effectively.

Job Types: Full-time, Permanent

Pay: €40,000.00-€50,000.00 per year

Benefits:

• Company pension
• Employee assistance program
• Employee discount
• On-site parking

Work Location: Hybrid remote in Dublin, County Dublin