Technical Support jobs

Empire Recruitment is proud to be working on behalf of our client, a leading player in the Irish logistics and road freight sector. Due to continued growth, they are now seeking an experienced Domestic Road Freight Planner to join their operations team.

This role will see you take responsibility for the end-to-end planning of both container and trailer loads from all major ports in Ireland, coordinating nationwide deliveries and managing up to 70 trucks on the road daily. The successful candidate will play a key part in ensuring operational efficiency, cost control, and customer satisfaction within a fast-paced and dynamic environment.

Key Responsibilities

• Daily Transport Planning: Create and manage delivery schedules for both container and trailer loads from Dublin Port, Cork, Shannon Foynes, and other ports nationwide.
• Fleet Management: Coordinate and optimise the utilisation of up to 70 trucks daily, ensuring maximum efficiency and adherence to delivery windows.
• Route Optimisation: Plan routes across the Irish road network to minimise empty miles, fuel usage, and delays.
• Live Operations Control: Monitor driver progress in real-time, proactively resolving issues such as traffic delays, breakdowns, or unforeseen disruptions.
• Driver Communication & Support: Provide clear instructions, guidance, and problem-solving support to drivers throughout their shifts.
• Customer Service: Act as a key point of contact for clients regarding delivery times, service updates, and problem resolution.
• Compliance: Ensure adherence to Irish and EU transport regulations, driver working hours, health & safety protocols, and port authority requirements.
• Data & Reporting: Maintain accurate records of loads, performance, and KPIs to support operational reporting and continuous improvement.

Candidate Requirements

• Proven Experience: Minimum 3–5 years in a freight planning or road transport scheduling role, preferably within container/trailer operations.
• Irish Road Network Knowledge: Strong familiarity with Irish ports, regional hubs, and nationwide road systems.
• Operational Scale: Demonstrated ability to manage large fleets (50+ trucks daily) in a high-volume environment.
• Technical Skills: Proficiency with Transport Management Systems (TMS), GPS tracking platforms, and Microsoft Office (Excel in particular).
• Problem Solving: Ability to think quickly, adapt under pressure, and implement effective contingency plans.
• Communication: Excellent interpersonal and negotiation skills with both drivers and customers.
• Flexibility: Willingness to work in a fast-paced environment where priorities can shift quickly.

Desirable Skills & Qualifications

• CPC qualification or other transport/logistics certifications.
• Experience liaising with customs or port operations.
• Exposure to KPI-driven environments and process improvement initiatives.

What’s on Offer

• Competitive salary package (commensurate with experience).
• Opportunity to join a well-established and growing Irish logistics company.
• Career development and progression opportunities.
• Supportive and professional team environment.

Job Types: Full-time, Permanent

Pay: €45,000.00-€55,000.00 per year

Work Location: In person