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Training & Technical Support Specialist - IT Support
Jacksonstone Recruitment
·
5.0
DUBLIN 2, County Dublin
•
Hybrid work
Permanent, Full-time
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Job details

Here’s how the job details align with your profile.

Job type

Permanent
Full-time

Full job description

Location: Dublin 2
Working: Hybrid – 3 days in office, 2 days WFH
Travel: Occasional travel to London

The Role

We are looking for a Training, IT Support & Systems Administrator to join a growing insurance technology business.

This is a varied role covering systems administration, cloud infrastructure, IT support, application support and client training. You will support internal users, maintain Microsoft and cloud environments, and provide technical support and training to customers.

Key Responsibilities

  • Administer AWS and Azure environments, including provisioning, monitoring and cost optimisation.
  • Manage Microsoft 365 / Office 365, including user lifecycle, licensing, security and service health.
  • Administer Microsoft Entra ID / Azure AD, including users, groups, Conditional Access and SSO.
  • Manage Intune, Windows PCs, application deployment, device compliance and security policies.
  • Maintain VPN, Managed File Services, SharePoint, OneDrive and Teams environments.
  • Configure and maintain Azure SQL backup, restore and disaster recovery processes.
  • Monitor and respond to Microsoft 365 Defender security alerts.
  • Provide day-to-day desktop and IT support, troubleshooting hardware, software, access and connectivity issues.
  • Manage support tickets in line with SLA requirements and assist with major incident response.
  • Set up new starters, laptops, accounts, applications and access.
  • Provide application support and train customers on insurance software and platforms.
  • Assist with software testing, releases and system improvements.
  • Occasionally travel to London for client training or meetings.

About You

  • Experience in IT support, systems administration, cloud administration, application support or a similar role.
  • Strong troubleshooting and problem-solving skills.
  • Good knowledge of Microsoft 365, Azure, Windows and Intune.
  • Comfortable supporting both technical and non-technical users.
  • Strong communication and customer service skills.
  • Organised, proactive and able to manage multiple priorities.

Technical Experience

Azure | AWS | Microsoft 365 | Entra ID / Azure AD | Intune | Microsoft Defender | SharePoint | Teams | OneDrive | Windows | SQL Server / Azure SQL | VPN | SSO | Conditional Access | Backup & Disaster Recovery | SaaS | Ticketing Systems

Insurance or InsurTech experience is desirable but not essential.

INDOP

Work Location: Hybrid remote in DUBLIN 2, County Dublin

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