Telephone Support jobs in Dublin, County Dublin

B2B Inside Sales Executive

Location: Dublin (Office-Based)
Company: Leading Window & Door Hardware Distribution Company

About Us

This is an excellent opportunity to join a successful Irish business with an established reputation, loyal customer base and ambitious growth plans, where your contribution will have a direct impact on the company's continued success.

Ireland.

Due to continued growth, we are seeking a motivated and customer-focused B2B Inside Sales Executive to join our team.

Our Purpose and Passion is:

Helping our customers become more successful.

The Role

This is a key office-based sales role focused on generating profitable B2B sales growth. You will proactively develop new trade customers, grow existing accounts, identify sales opportunities and deliver outstanding customer service that builds long-term relationships.

Key Responsibilities

· Prospect and develop new business through proactive outbound telephone calls.

· Identify decision makers and qualify new opportunities.

· Build and manage your own portfolio of trade customers.

· Follow up quotations and convert opportunities into profitable sales.

• Maximise sales through upselling and cross-selling.
• Maintain accurate customer records within the company’s CRM systems.
• Work closely with the sales, purchasing, and warehouse teams to ensure excellent customer satisfaction.
• Process customer orders accurately and efficiently.
• Handle customer queries, product information requests, and after-sales support.
• Assist with general administrative duties as required.
• Develop strong technical product knowledge of full product range.

· Our Core Values:

o Take Ownership.

• Be Professional.
• Be a Team Player.
• Have a Yes Can-Do attitude.
• We recruit people who naturally demonstrate these values.

About You

You'll have responsibility for developing your own customer portfolio and managing it as your own business. You enjoy winning new business, building long-term customer relationships and achieving challenging sales targets. You're naturally curious, confident on the phone and motivated by seeing your efforts translate into sales success.

Essential Requirements:

· A results-driven approach with the ability to achieve sales, revenue and profit targets.

· Excellent communication and relationship-building skills.

· Strong customer focus with a professional telephone manner.

· Good IT skills and experience using Microsoft Office and CRM/ERP systems.

· Organised, self-motivated and able to work effectively as part of a team.

Desirable Requirements:

· Proven experience in a B2B inside sales, internal sales or telesales role.

· Experience selling to the construction, hardware or manufacturing sectors.

· Knowledge of window and door hardware products.

Success in this role will be measured by:

• New customer acquisition
• Revenue growth
• Gross profit achieved
• Customer retention
• CRM activity and pipeline management
• Customer satisfaction

What We Offer

• Competitive basic salary together with an attractive performance bonus linked to achieving revenue and gross profit targets.

· Full product training will be provided. However, the successful candidate must be comfortable learning and retaining technical product knowledge to confidently advise trade customers.

• Career progression opportunities within a growing company.
• Supportive and friendly team environment.
• On-site parking.
• Company pension scheme.

Working Hours

Full-time, Monday to Friday

Apply

If you are a motivated individual who enjoys contributing to sales growth & dealing with trade customers, we would love to hear from you.

Please submit your CV and a brief cover letter outlining your relevant experience to careers@universalproducts.ie

Pay: €32,000.00-€40,000.00 per year

Benefits:

• Company pension
• On-site parking

Work Location: In person