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Telephone Support jobs in Dublin, County Dublin

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    • Receives and responds, via telephone, email, chat or SMS to technical customer service requests, inquiries and problems.
    • High School Diploma or Equivalent.
    • View all EVO Payments International GmbH, Branch Ireland (Dublin) jobs - Dublin jobs - Customer Service Representative jobs in Dublin, County Dublin
    • Salary Search: Customer Support Agent salaries in Dublin, County Dublin
    • See popular questions & answers about EVO Payments International GmbH, Branch Ireland (Dublin)
    • Support to ensure the smooth running of NCP operations.
    • The role supports the Finance Manager and other managers, contributes.
    • Direction of the Finance Manager.
    • Proven experience as a receptionist, switchboard/telephone operator or similar role is essential.
    • (Permanent, Part Time, Grade IV).
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    • A confident and engaging telephone manner.
    • You will support new and existing customers by phone while working towards service, quality, compliance and sales…
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    • Confident and professional telephone manner with strong communication skills.
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    • Minimum 1-2 year experience providing person-centered care and/or support.
    • Employee Assistance Programme -ALONE provides a 24hour support programme for all our…
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    • Answer telephone enquiries warmly, confidently and efficiently.
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    • Strong customer focus with a professional telephone manner.
    • Prospect and develop new business through proactive outbound telephone calls.
    • Provide specialist HR & Employment Law support to clients.
    • The role will be varied and involve the provision of high quality HR support to clients.
    • Answer and direct incoming telephone calls.
    • Provide administrative support for office operations as required.
    • Reports To: *Group Head of HR.

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Job Post Details

Customer Support Agent - job post

EVO Payments International GmbH, Branch Ireland (Dublin)
3.3 out of 5 stars
Dublin, County Dublin•Hybrid work
Full-time

Job details

Job type

  • Full-time

Location

Dublin, County Dublin•Hybrid work

Full job description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for a Customer Support Agent to join our ever evolving team and help shape the future of global commerce

What Part Will You Play?

  • Receives and responds, via telephone, email, chat or SMS to technical customer service requests, inquiries and problems.

  • Utilizes various databases to select the best processing method and explains the solution to the client in order to resolve the inquiry.

  • Maintains an accurate and complete record of all inquires and problems handled.

  • Operates a personal computer, mainframe, software packages and front end programs related to the client.

  • Resolves client and/or merchant technical support issues relating to point of service (POS) products, including, but not limited to, dial-up card swipe terminals, and provides standardized responses by utilizing established documentation and processes. Enters required data into databases while resolving customer issues and achieving established goals and objectives for quality and productivity measures.

  • Begins to build base knowledge of POS products, policies, customer service procedures, and an understanding of compliance and association guidelines through on-going training and referring to online manuals as required.

What Are We Looking For in This Role?

Minimum Qualifications

  • High School Diploma or Equivalent

  • Typically No Relevant Experience Required


Preferred Qualifications

  • Typically Minimum 2 Years Relevant Exp

  • Previous customer service experience

What Are Our Desired Skills and Capabilities?

  • Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.

  • Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.

  • Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.

  • Computer Skills - Basic computer skills

  • Industry Knowledge - Ability to develop basic payments industry knowledge

  • Research - Basic ability to research issues and resolve customer inquiries

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.

This is a hybrid role with 3 days working from our office based in Dublin city centre and 2 days working from home.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpayments.com.

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