Telephone Support jobs in Dublin, County Dublin

Client Care Coordinator (April 2025)

Heritage Homecare, 17 Sandyford Office Park, Blackthorn Avenue, Dublin 18

Full time Permanent

Salary €35,000

Are you looking for an exciting new role in a busy fun environment?

Heritage Homecare is recruiting a full-time Client Care Coordinator to join its scheduling team in Sandyford to start in 2025. This is a great opportunity to join an established and growing company with a strong reputation in the homecare sector.

Who we are:

Established in 2014, Heritage Homecare is a Nurse managed Homecare Company providing services to the Elderly in South Dublin. As an HSE Approved Service Provider we deliver tailored services offering part time and full-time support to our clients. Well established in our office locations in Dun Laoghaire and Sandyford, we also have a strong and growing private clientele. Our team are positive, hardworking, and friendly professionals who are passionate about delivering the best possible services to our clients.

What the Care Coordinator role involves:

• Working in a small scheduling team contribute to the planning, organisation and templating of all of clients services visits.
• Providing ongoing management of all scheduled carer visits to their clients in the community.
• Identifying the most suitable and available carers for each client.
• Meeting new carers and building relationships with them, creating regular, sustainable daily and weekly schedules for them.
• Scheduling daily rotas including covering sick leave and holidays.
• Using our specialist rostering software ensuring the most effective and positive utilisation of carers time and experience at work.
• Communicating regularly with clients and their families and managing their expectations.
• Live monitoring and updating of the Carer App which tracks all visits.
• Dealing with variations or changes to clients scheduling requirements.
• Dealing with ongoing variations or changes to carers availability to work
• Communicating professionally on all routine and emergency situations in a calm, reassuring and decisive manner.
• Participating in bi-weekly team meetings.
• Working closely with Care Managers and Quality Managers to understand the requirements of clients and carers for effective matching
• Providing support to other team members and other aspects of business operations as needed
• Participating in limited Back up On-call rota after an initial settling-in period, as a back up to support the on-call operator if needed.

Benefits:

• Salary range €35,000- €40,000 per annum, depending on experience paid twice monthly.
• 22 days paid annual per annum.
• Paid car parking.
• Structured training and Induction programme with excellent peer/team support.
• Regular office based hours 9:00 - 5:00pm Monday to Friday.
• No overtime or unsocial hours.
• Option to work from home one day a week (Ts & Cs).
• Funding and support for future professional development.
• Employment Assistance Programme.
• Regular reviews and recognition of contribution and performance.
• The opportunity to work with a positive and supportive team in an ethical and well-regarded company.
• Career advancement potential as part of the wider Virtue Integrated Care group.

Skills and Experience:

Communication - must be:

• A confident, quick thinking, calm and reassuring manner.
• An excellent command and fluency in the English language.
• A professional telephone manner and confidence dealing with people of all backgrounds, sometimes in stressful situations.
• An ability to be persuasive and to influence others.
• A balanced empathetic manner with a sense of humour highly desirable.

Work style - must:

• Thrive in a busy, fast paced environment with an ability to remain calm and focused.
• Possess an ability to prioritise and problem solve in real time.
• Enjoy ownership and responsibility with an ability to use initiative under pressure.
• Have demonstrated a very strong planning and organisation skills.
• Have an aptitude and strong IT skills with an ability to learn new software quickly.
• Possess an ability to retain and act on complex information from multiple sources.
• Enjoy solving multiple challenges daily.
• Demonstrate strong planning and implementation skills.

Experience - must have:

• Three years + professional working experience.
• At least one year's office experience in a fast-paced environment.
• A minimum of 6-12 months in a rostering or scheduling role ideally in Homecare or similar.
• A proven record of independent and collaborative teamwork.
• High level of personal interaction and communication in previous role.

Preferred

• Health sector experience or qualifications - preferred but not essential.
• A genuine interest in the homecare industry.
• A positive and resilient personality.
• Experience working collaboratively within a small team.

Visit www.heritagehomecare.ie for more information about the Company.

INDLAO