Todays jobs in Waterford, County Waterford

Join a busy, customer-focused branch where you'll be at the heart of helping customers find the right products and solutions. If you enjoy building relationships, delivering excellent service, and being part of a supportive team, we'd love to hear from you.

At Heat Merchants, we're hiring a Part-Time Trade Counter Sales Assistant for our Waterford branch, supporting customers, driving sales, and helping to deliver an exceptional branch experience every day.

Company Benefits:

Competitive salary, 21-25 days annual leave (pro rata), no late nights, company pension, health and wellbeing supports, enhanced family leaves, Bike to Work Scheme, free parking, store discounts, training and development opportunities, and the opportunity to build a long-term career within Heat Merchants Group.

The Role

This is a varied, customer-facing position where you'll play an important role in supporting trade and retail customers, processing sales, maintaining stock displays, and ensuring our branch provides a professional and welcoming experience. As part of a small, collaborative team, you'll assist with all aspects of branch operations, including trade counter sales, stock handling, goods inwards, and occasional customer deliveries when required.

Things You'll Do:

● Deliver Outstanding Customer Service

You'll greet customers, understand their requirements, and provide expert advice and product recommendations to help them find the right solutions.

● Support Sales Growth

You'll process orders, quotations, and sales transactions accurately while identifying opportunities to promote products and services that add value for customers.

● Maintain Trade Counter Standards

You'll ensure the trade counter, displays, and merchandising areas are well presented, organised, and stocked to create a positive customer experience.

● Build Strong Customer Relationships

You'll develop positive relationships with both trade and retail customers, becoming a trusted point of contact within the branch.

● Support Branch Operations

You'll be a key part of the branch team, assisting with all areas of the business as required. From serving customers at the trade counter and managing stock to supporting goods inwards and completing customer deliveries when needed, you'll help ensure the smooth day-to-day running of the branch.

● Put Safety First

You'll follow all company policies and health & safety procedures to maintain a safe environment for customers, colleagues, and suppliers.

Who You Are:

Flexible Hands on Approach

You enjoy variety in your day and are willing to support wherever needed. Whether it's assisting customers at the trade counter, helping with stock management, or making occasional deliveries, you're always ready to contribute to the success of the branch.

● Customer Focused

You enjoy helping people and take pride in providing a friendly, professional, and efficient service.

● A Strong Communicator

You can build rapport with customers and colleagues alike, listening carefully and responding confidently to customer needs.

● Sales Minded

You enjoy identifying opportunities to assist customers and contribute to the success of the branch through excellent service and product knowledge.

● Organised & Detail Orientated

You can manage multiple tasks, maintain accuracy, and stay focused in a fast-paced environment.

● A Reliable Team Player

You enjoy working collaboratively, supporting your colleagues, and contributing positively to the overall success of the branch.

● Industry Experience (Advantageous)

Experience in a trade counter, retail, builders providers, plumbing, heating, merchanting, or customer service environment would be beneficial but is not essential.

About Us

Heat Merchants is one of Ireland's leading merchants and heating specialists, serving trade and retail customers through a nationwide network of branches.

We are part of Heat Merchants Group, with 42 locations nationwide, including 30 Heat Merchants branches and 12 Tubs & Tiles showrooms. Heat Merchants Group is proud to be part of the Wolseley Group, one of the world's largest distributors in our industry. We're large enough to provide real career progression and exciting opportunities, while remaining local enough to put our people, values, and culture at the heart of everything we do.

Apply today and become an important part of our Waterford team. Please include a brief cover letter with your application outlining how you meet the criteria required for this position.

Heat Merchants Group is an equal opportunities employer.

Job Types: Full-time, Permanent

Benefits:

• Company pension
• Employee discount
• On-site parking
• Sick pay
• Store discount
• Wellness program

Application question(s):

• Do you have previous experience in a customer-facing role such as trade counter sales, retail sales, builders' merchants, or customer service?
• This role involves assisting with all aspects of branch operations, including trade counter sales, stock handling, and occasional customer deliveries. Are you comfortable performing these duties?

Licence/Certification:

• Full Irish Driver's Licence (required)

Work Location: In person