User Support Analyst jobs

Presidio, Where Teamwork and Innovation Shape the Future
At Presidio, we're at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses - and their internal customers - to achieve more through innovation, automation, and intelligent insights.

The Role

Presidio are currently seeking to recruit a Service Desk Analyst based in the Presidio office. Assume full ownership and responsibility of all allocated support tickets, ensuring they are dealt with promptly and professionally and satisfactorily concluded. You will have experience in Microsoft Operating Systems, MS Office 365, Microsoft Applications, Anti-Virus/spyware/malware applications, Networking – TCP/IP – Switching – Fire walling and Industry Standard Troubleshooting Procedures. This will be a day’s role but may need flexibility to do shift work if required. You will provide first line IT Support to our clients.

Responsibilities

• Assume full ownership and responsibility of all allocated support tickets, ensuring they are dealt with promptly and professionally and satisfactorily concluded.
• Ensure strict adherence to SLAs when dealing with customer tickets/calls.
• Installing, configuring, and troubleshooting of IT related software and hardware.
• Highlight any anomalies on our customer sites raising a service ticket and triggering escalation procedures.
• Develop and maintain an in-depth technical knowledge of Ergo products, services, and solutions.
• Perform routine day-to-day system security checks/backups and produce up-to-date status reports.
• Work closely with the relevant stakeholders to ensure that the highest quality of technical support is always delivered to the customer.
• Work with other technical staff to ensure connectivity and compatibility between systems.
• Record and maintain hardware and software inventories, site and/or server licensing, user access and security.
• Provide occasional technical training to customer's systems administrators and end users.
• Maintain confidentiality with regards to the information being processed, stored, or accessed.
• Monitor remote managed service applications.
• Fulfil ad hoc duties as required.

Skills, Qualifications & Experience Required:

• Microsoft Operating Systems
• MS Office 365
• Microsoft Applications
• Anti-Virus/spyware/malware applications
• Networking – TCP/IP – Switching – Fire walling.
• Industry Standard Troubleshooting Procedures
• IT qualifications desirable
• Appropriate level of competence in documented technical skills
• Industry standard accreditation is desired – Microsoft, Cisco, Citrix, and HP

Your future at Presidio
Joining Presidio means stepping into a culture of trailblazers - thinkers, builders, and collaborators - who push the boundaries of what's possible. With our expertise AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world.

Here, your impact is real. Whether you're harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, you'll be part of a team that is shaping the future.

Ready to innovate? Let's redefine what's next-together.

About Presidio
Presidio is committed to hiring the most qualified candidates to join our amazing culture. We aim to attract and hire top talent from all backgrounds, including underrepresented and marginalized communities. We encourage women, people of color, people with disabilities, and veterans to apply for open roles at Presidio. Diversity of skills and thought is a key component to our business success.

At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio's expert technical team develops custom applications, provides managed services, and enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information visit https://presidio.com

Applications will be accepted on a rolling basis.

Presidio has a strong commitment to the community we serve and our employees. As an Equal Opportunity Employer, we strive to have a workforce that includes the community we serve.

Recruitment Agencies, Please Note: Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our career's email address, Presidio employees or any other means. Presidio is not responsible for any feeds related to unsolicited resumes/CVs.

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