User Support Analyst jobs

IT Support Analyst

Dublin, Dublin, IE

We’re hiring for an IT Support Analyst to support our growing Technology team!

To keep up with our growth in the UK and Ireland, we’re looking for a dedicated IT Support Analyst to join our growing Technology team. You will act as the first point of contact for employees seeking technical assistance for technology issues, providing technical support over the phone, in-person, or other means of communications while maintaining high levels of customer service.

We’re looking for someone with:

• 2+ years of experience working for a fast-paced corporate level Service Desk
• Good knowledge of Windows Operating System (Win10 / 11)
• Good knowledge of Microsoft Office Suite (2013, 2016, O365)
• Basic understanding of networking
• Familiarity with mobile devices (smartphones/tablets)
• Clean driving license
• Excellent communication skills with ability to problem solve, quickly identify and adapt to end users
• Technical abilities while maintaining the highest levels of customer service
• Critical thinking in a fast-paced environment with ability to be flexible
• Highly dependable with exceptional teamwork mentality

Using these skills, you’ll be:

• Providing technical support and hardware management across Ireland based offices
• Providing support for all Technology products and services
• Assisting with management of mobile devices for NFP Application usage
• Executing all technical onboarding and offboarding duties
• Testing, documenting, and assisting with corporate initiatives as assigned by Manager
• Following standard Support Technician operating procedures; accurately logging all
• Supporting Technician requests using NFP ticketing system, ServiceNow

Who is NFP?
With over 600 people in the UK and Ireland and over 8,000 employees worldwide, NFP is part of the Aon group and specialise in helping businesses in four core areas:

• Insurance (helping them manage key risks)
• Health and safety (supporting them to create a safer workplace for their employees)
• Employee benefits (helping them reward their people more effectively)
• HR, people and talent (supporting employers and their people to thrive through changes and challenges)

What you’ll love about working here

• working in a dynamic, fast-paced organisation in an exciting industry
• the opportunity to do globally impactful work from day one
• learning from industry and business line specialists with decades of experience
• a huge variety of projects to work on and challenges to solve
• our People First culture, which illustrates our commitment to your wellbeing and development, not just as an employee but as a human being
• a rich suite of employee benefits and out-of-work perk

The great benefits we offer:

Finances
It’s important to know you’re paid fairly for the hard work you put in, which is why we complete regular reviews to keep your salary in line as you progress. Plus, we offer initiatives to support and give you financial peace of mind.

• Matched employer pension contributions
• Life Assurance and Group Income Protection
• Lifestyle discounts for well-known brands

Work-life balance
We appreciate the importance of your life outside of work and the benefits of an effective work-life balance. That’s why our policies and culture respect your ability to be flexible, helping you be your best self both in and out of the office.

• Opportunity for hybrid working
• Generous annual leave allowance

Health and wellbeing
We firmly believe in supporting the whole person, not just the employee. At NFP, you have access to a number of initiatives and resources designed to support your physical and mental health and wellbeing.

• Comprehensive Private healthcare
• Healthcare cash plan
• Additional days off throughout the year to focus on your wellbeing

Charity and community work
At NFP, your sense of purpose will stretch far beyond your job role. With numerous opportunities to support charities and local initiatives close to our heart, you’ll be able to join us in making a real difference.

• Numerous charity fundraising challenges and events throughout the year
• Opportunities to volunteer and give back to the community
• Award-winning apprenticeship program, helping local schoolchildren take their first steps into the world of work

Social
It’s not all hard work; we also love to let our hair down. By providing plenty of opportunities to socialise with your colleagues throughout the year, we help ensure our people get on personally as well as professionally.

• Two large employee events every year for summer and Christmas
• Enjoy out-of-work events and socials to get to know your team better
• Good office locations with plenty of opportunity to socialise outside of work

Inclusion and belonging
We’re proud holders of Insurance Business Magazine’s 5-Star Inclusion and Belonging Employer award. Through our dedicated Inclusion and Belonging committee, we hold educational events that foster a culture of curiosity, not judgement.

• A dedicated Inclusion and Belonging Committee, supported by our Global Advisory Board
• Inclusive policies and procedures to ensure all of our people are treated fairly
• Access to Business Resource Groups that can support with multiple of key challenges

NFP and You… Better Together!

NFP is an inclusive Equal Employment Opportunity employer.