Skip to main content
Post your CV and find your next job on Indeed!

User Support Analyst jobs

Sort by: -
    • Maintain accurate support records and documentation.
    • Exposure to application support or helpdesk environments.
    • Job Type: Full-Time - Permanent.
    • The Technical Support Specialist is responsible for resolving software and hardware user inquiries received via telephone and email.
    • Minimum 3+ years of experience in IT support or end-user support in a corporate environment.
    • Provide hands-on IT support for the Cork office, including deskside…
    • Provide first-line technical support to end-users via phone, email, and in person.
    • Assist with user account management and access permissions.
    • Customer experience — Deliver friendly, professional support and maintain high customer satisfaction (CSAT) through clear communication.
    • Provide support for user account management, such as password resets and access requests.
    • Experience in a service desk support role.
    • Lead continuous global support for lower-tier IT issues.
    • The IT Command Center Officer ensures production stability and service continuity across the enterprise…
    • Troubleshoot and support wireless and wired networks.
    • Provision and deprovision of new user computers and accounts.
    • Support Cyara’s staff across the globe.
    • Experience with remote support tools.
    • Provision of VIP / Executive support.
    • Proficiency in MacOS troubleshooting and support.
  • View similar jobs with this employer
    • Responsible for support of on-site and remote users across multiple locations.
    • Experience of end user support in an environment dependent on cloud technology,…
    • This role combines technical troubleshooting, system integration, customer support, and continuous improvement of internal processes and documentation.
    • Participate in on-call rotation to provide after-hours support as needed.
    • The ideal candidate will provide technical assistance and support to our clients,…
    • Provide clear, professional communication to end users throughout the support process.
    • IT support: 2 years (preferred).
    • 3 paid volunteer days per year.
  • View similar jobs with this employer
    • Responsible for support of on-site and remote users across multiple locations.
    • Experience of end user support in an environment dependent on cloud technology,…
    • Produce technical specifications, quotations support documentation, and AutoCAD drawings where required.
    • Provide technical support and application advice to…

Job Post Details

Junior Application Support Analyst - job post

HomeSecure
4.4 out of 5 stars
Sandyford, County Dublin
€35,000–€37,500 a year - Part-time, Graduate, Full-time

Job details

Pay

  • €35,000–€37,500 a year

Job type

  • Part-time
  • Graduate
  • Full-time

Location

Sandyford, County Dublin

Full job description

Junior Application Support Analyst

Location: HomeSecure HQ Sandyford, Dublin 18
Job Type: Full-Time - Permanent
Salary: €35,000 per annum, increasing to €37,500 upon successful completion of probation

Start Your Tech Career with HomeSecure

At HomeSecure, we're passionate about using technology to deliver great experiences for our customers and colleagues. As our business continues to grow, we're looking for a curious, motivated, and enthusiastic Junior Application Support Analyst to join our IT team.

This is a fantastic opportunity for a recent graduate or someone early in their career who wants to develop their skills in application support, troubleshooting, reporting, and business systems. You'll work alongside experienced colleagues, gain exposure to business-critical applications, and receive the support and training needed to build a successful career in technology.


What You'll Be Doing

  • Monitor and support business-critical applications to ensure they are running smoothly.
  • Investigate and resolve application issues using established processes and support documentation.
  • Escalate more complex issues to senior team members and development teams when required.
  • Respond to system alerts and help diagnose problems using logs and monitoring tools.
  • Assist with creating and maintaining reports, data extracts, and operational dashboards.
  • Support the identification and testing of software fixes and system improvements.
  • Maintain accurate support records and documentation.
  • Contribute ideas to improve processes, application performance, and user experience.

What We're Looking For

  • A degree in Computer Science, Information Technology, Software Engineering, Business Information Systems, or a related field.
  • A genuine interest in technology and a desire to learn and develop.
  • Strong problem-solving and analytical skills.
  • Excellent attention to detail and organisational skills.
  • Good communication skills and the ability to work collaboratively with others.
  • Familiarity with Microsoft Office, particularly Excel.

It Would Be Great If You Also Have

  • Experience gained through internships, work placements, university projects, or part-time IT roles.
  • Knowledge of SQL, databases, or reporting tools.
  • Exposure to application support or helpdesk environments.
  • An understanding of software development lifecycles or IT service management principles.

Why Join HomeSecure?

  • Be part of a supportive and collaborative team.
  • Gain hands-on experience with business-critical systems and technologies.
  • Learn from experienced professionals and develop your technical skills.
  • Access ongoing training and development opportunities.
  • Work in an environment where your ideas and contributions are valued.

Our Commitment to Inclusion

At HomeSecure, we believe diverse teams create better outcomes for our customers, our colleagues, and our business. We welcome applications from people of all backgrounds, experiences, and perspectives.

Research shows that some candidates, particularly women and underrepresented groups, may not apply unless they meet every requirement. If you're excited about this opportunity but don't tick every box, we'd still love to hear from you.


Ready to start your career in technology? Apply today and grow with HomeSecure.

Let Employers Find YouUpload Your Resume