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Job Post Details

UX Researcher - job post

One Identity
3.2 out of 5 stars
Remote
Full-time

Job details

Job type

  • Full-time

Full job description

Overview:

The role

As a UX Researcher, you’ll work across Identity Security domain to build a deep, shared understanding of users, their needs, and their pain points.

This is a cross-product role focused on improving decision-making at both the product and portfolio level. You’ll partner closely with Product Management and Design to inform discovery, reduce risk, and ensure user needs are consistently represented across a complex identity and access management (IAM) ecosystem.

Your work will help teams design more cohesive, usable, and impactful experiences while avoiding siloed decision-making.

Responsibilities:


What you’ll do

  • Work as a thought partner to Product and Design leaders, helping teams frame the right problems and decide when research will meaningfully reduce risk.

  • Lead research across discovery, validation, and iteration, selecting methods based on the decision at hand rather than process defaults.

  • Collaborate closely with designers on study design and prototypes to ensure research is realistic, focused, and decision‑driven.

  • Synthesize findings into clear perspectives that influence product direction, not just individual features.

  • Spot patterns across products and journeys and bring those insights back to teams at the right moment to shape strategy and trade‑offs.

  • Communicate insights through working sessions, clear narratives, and direct engagement with stakeholders, not just reports.


Research enablement & operations

  • Partner with a Senior Researcher to define and operationalize research readiness criteria so teams engage users with clear intent.

  • Co‑own participant operations, improving how we recruit, manage, and incentivize research participants.

  • Collaborate on how research integrates with other customer‑feedback channels (e.g., NPS, Aha!, Advisory Boards, user groups, events) to ensure data quality and rigourous research practices

  • Help enable just‑in‑time research and scalable support models for designers and PMs working on lower‑priority initiatives.

  • Support research intake and knowledge management, making findings easy to request, discover, and reuse across teams.


Qualifications:

What you’ll bring

Required

  • 3–6+ years of experience in UX Research or a closely related role, working closely with Product and Design partners.

  • Experience conducting research for SaaS and/or enterprise products, including technically complex workflows.

  • Demonstrated experience leading full‑cycle qualitative research; quantitative research experience is a plus.

  • Proven ability to translate research into clear insights that influence product direction and trade‑offs.

  • Experience contributing to research operations (e.g., participant management, intake processes, standards, knowledge management, etc.)

  • Ability to enable non‑researchers by coaching or supporting designers and PMs running lightweight research.

  • Ability to enable non‑researchers to run studies following best practices at scale

  • Clear, confident communication with both technical and non‑technical stakeholders.

  • Fluency in written and spoken English.


Nice to have

  • Experience researching identity, security, platform, or other highly technical domains.

  • Familiarity with accessibility standards such as WCAG and inclusive research practices.

  • Experience working across multiple product teams or a portfolio of related products.

  • Hands‑on experience with research tools (e.g., Tetra Insights, UX Tweak, or similar).

  • Experience researching AI‑driven or agentic product experiences, such as copilots, automation, or decision‑support systems.

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