Voip Support Engineer jobs

Managed Services IT Engineer

We’re looking for a proactive Managed Services IT Engineer to support, maintain, and improve IT environments for a portfolio of clients. You’ll be responsible for delivering high-quality technical support, ensuring system reliability, and acting as a trusted technical partner to customers.

Key Responsibilities

Technical Support & Operations

· Monitor, maintain, and troubleshoot client IT environments to ensure uptime and performance

· Manage incidents, service requests, and problems in line with SLAs

· Perform root cause analysis and implement long-term fixes

· Provide support across desktops, servers, networks, and cloud platforms

Managed Services Delivery

· Maintain backup, disaster recovery, and security solutions

· Support Microsoft 365, Azure, Windows Server, Active Directory, and endpoint management

· Carry out patching, upgrades, and system maintenance

· Document systems, procedures, and changes accurately

Security & Compliance

· Assist with cybersecurity controls (AV, EDR, MFA, email security, firewalls)

· Respond to security incidents and vulnerabilities

· Ensure systems align with compliance and security standards where required

Projects & Improvements

· Contribute to IT projects such as migrations, upgrades, and infrastructure refreshes

· Identify opportunities for automation, standardisation, and service improvement

· Support onboarding and offboarding of users and clients

Required Skills & Experience

Technical

· Proven experience in a Managed Services / MSP environment

· Strong knowledge of:

o Windows 10/11 & Windows Server

o Active Directory, Group Policy

o Microsoft 365 (Exchange, SharePoint, Teams, Entra ID)

o Azure fundamentals

o Networking (TCP/IP, DNS, DHCP, VPNs)

· Experience with RMM and ticketing tools

· Backup, antivirus, endpoint protection and firewall solutions.

Professional

· Excellent troubleshooting and problem-solving skills

· Strong customer service and communication skills

· Ability to manage multiple clients and priorities

· Well-organised with good documentation habits

Desirable

· Microsoft certifications

· Experience with firewalls (Sonicwalls, Fortinet, Meraki)

· PowerShell or automation experience

· VoIP / telephony systems experience

· Knowledge of compliance frameworks (ISO 27001, Cyber Essentials, etc.)

What We Offer

· Competitive salary and benefits

· Training budget and certification support

· Career progression within a growing managed services team

· Exposure to diverse technologies and client environments

· Supportive, collaborative team culture

Pay: From €30,000.00 per year

Benefits:

• On-site parking

Experience:

• IT support: 2 years (required)

Language:

• Fluent English (required)

Licence/Certification:

• MCP (preferred)

Work authorisation:

• Ireland (required)

Work Location: In person