Skip to main content
Post your CV and find your next job on Indeed!

Windows Technical Support jobs

Sort by: -
    • Provide technical support to customers pertaining to installations, upgrades, operational and technical issue resolution.
    • Monthly phone and internet allowances.
    • View all Phoenix Data Systems, Inc. jobs - Remote jobs
    • Salary Search: Technical Support Specialist salaries in Remote
    • Provide first-line technical support to end-users via phone, email, and in person.
    • 612 months of hands-on IT support experience (internships or placements…
    • 1-2 years of technical support experience.
    • This is a very hands-on, technical role, that is much broader than a typical ticket-based support position.
    • Providing 1st & 2nd level technical support to clients and technical service providers across the suite of products.
    • Escalation of incidents where appropriate.
    • Windows 10/11 support and deployment.
    • Maintain and support local and wide area networks.
    • Provide out-of-hours support and travel between a few locations around…
    • Effective communication with technical and non-technical colleagues at all levels of the organization.
    • The department provides operational support to the…
    • Strong analytical and technical troubleshooting skills.
    • Collaborate across teams to assist in solving complex technical customer problems across our product…
    • The purpose of this role is to provide 1st and 2nd line technical support while also supporting print systems, hardware troubleshooting, and field service…
    • Proven second-line / desktop support experience in a global or regulated environment.
    • Asset & documentation — Maintain accurate asset, configuration, and ticket…
    • Provide technical support for servers, desktops, laptops, printers, and network infrastructure across the organisation.
    • Maintain accurate records of support activities, including incident reports, resolutions, and documentation of technical procedures.
    • The role will involve supporting multiple client environments across Dublin, providing both onsite and remote technical support depending on business and…
    • Key Responsibilities Deliver comprehensive IT helpdesk support, addressing a wide range of technical issues and inquiries from users.
    • Flexible schedule or after-hours support may be needed during maintenance windows or emergencies.
    • On-site support is required.
    • Ability to communicate complex technical concepts to both technical and non-technical audiences.
    • Contribute to the overall technical maturity of the support…

Job Post Details

Technical Support Specialist - job post

Phoenix Data Systems, Inc.
Remote
Full-time

Job details

Job type

  • Full-time

Benefits

Pulled from the full job description

  • Annual leave
  • Life insurance

Full job description

Position Overview

This role primarily supports customers across the United Kingdom and requires excellent communication skills and a customer-focused mindset.

The Technical Support Specialist is responsible for resolving software and hardware user inquiries received via telephone and email. The successful candidate should have a strong customer service/help desk orientation and be able to diagnose and resolve technical software issues. We are willing to train someone with a good attitude.

Key Responsibilities

  • Deliver professional and top-quality customer service to all customers while performing within departmental targets
  • Provide technical support to customers pertaining to installations, upgrades, operational and technical issue resolution
  • Document all customer interactions consistently, thoroughly and free of grammatical errors
  • Communicate issues clearly and effectively to both customers and internal departments

Required Qualifications and Skills

  • BA or BS in Information Systems, 2 years related experience or an equivalent combination of education and experience
  • Experience with Microsoft Office products, Windows Server, Windows OS, Apple iOS, and Android OS
  • Excellent verbal and written communication skills to interact effectively with customers

Preferred Skills

  • Microsoft SQL Server experience
  • Microsoft Web Server (IIS)
  • Experience with quality assurance practices and methodologies

Benefits

  • Monthly phone and internet allowances
  • Employer pension and National Insurance contributions
  • Life Insurance
  • Business travel insurance
  • Bonuses
  • TS Commissions
  • Paid UK public holidays
  • Generous annual leave in line with UK employment standards

Please forward your CV with salary requirements to HR@goaims.com

No phone calls, please

Company Overview

Phoenix Data Systems, Inc. is an established leader in Computerized Maintenance Management Software (CMMS) serving 3,000 hospitals with over 35 years of experience in the industry.

Our employees enjoy a work environment that encourages skill improvement and personal growth with collaborative office culture.

Work Location: Remote

Let Employers Find YouUpload Your Resume