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Windows Technical Support jobs in Dublin, County Dublin

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    • Maintaining technical documentation and knowledge articles.
    • Providing technical support across Microsoft 365, including Teams, Exchange Online, OneDrive,…
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    • Ability to maintain a high degree of customer service for all support queries.
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    • Create and maintain technical knowledge base articles.
    • IT support: 1 year (preferred).
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    • IT support environment or apprenticeship: 1 year (required).
    • Provide support via phone, email, and ticketing systems.
    • Basic network and connectivity issues.
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    • 3 years of specific engineering experience in technical engineering.
    • And you'll contribute to internal projects, including software development of support tools…
    • Provide first-line technical support to end-users via phone, email, and in person.
    • 612 months of hands-on IT support experience (internships or placements…
    • Ability to explain technical concepts to non-technical users.
    • Serve as the first point of contact for technical support via phone, email, or chat.
    • Serve as the first point of contact for technical support via phone, email, or chat.
    • Experience in a service desk support role.
    • Experience in a service desk, desktop support or IT support environment, with a good understanding of ticket ownership and support processes.
    • Provide remote technical support to clients.
    • Exceptional communication skills and experience of network support, hardware installation and IT Systems…
    • Demonstrate excellent written and verbal communication skills and can explain technical issues clearly to both technical and non-technical audiences.
    • 4+ years of technical support experience in a SaaS/Tech environment.
    • 2+ years in a Tier 3 or Tier 4 (highest tier) technical support role.
    • Provide executive meeting support as required.
    • Lead and coordinate day to day onsite IT support activities, including deskside and remote support for endpoints,…
    • Customer Support: Provide exceptional technical support to customers via Zendesk, meeting SLAs and maintaining high CSAT (95%+).
    • This is a full-time position.

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Deskside Support Engineer-Junior
FRS Recruitment
·
4.0
Dublin, County Dublin
€150–€160 a day
Full-time
Apply now

Job details

Here’s how the job details align with your profile.

Pay

€150–€160 a day

Job type

Full-time

Shift and schedule

Monday to Friday

Full job description

IT Deskside Support Engineer - Junior

Location: Dublin 14 or Wexford
Contract: 12 months, with potential extensions
Start: November 2026
Working pattern: Monday-Friday, 8am-5:30pm coverage, 4 days onsite, 1 day remote

We are currently recruiting for Junior IT Deskside Support Engineers to join a public sector IT deskside team supporting staff across a large public-sector organisation.

This is a hands-on support role covering Windows desktops, Microsoft 365, end-user devices, identity and access, networking and remote connectivity. You'll be part of a coordinated team providing day-to-day technical support to users across office and remote-working environments.

What you'll be doing

  • Providing day-to-day desktop and service desk support to end users
  • Investigating and resolving IT incidents and service requests
  • Supporting Windows laptops, desktops and peripherals
  • Providing technical support across Microsoft 365, including Teams, Exchange Online, OneDrive, SharePoint and Intune
  • Supporting Active Directory and Entra ID, including user access and account-related issues
  • Troubleshooting VPN, remote access and network connectivity issues
  • Installing, configuring and troubleshooting hardware and software
  • Supporting Microsoft Teams, Teams Rooms and meeting-room/AV technology
  • Deploying and replacing hardware and maintaining IT assets
  • Supporting joiner, mover and leaver processes
  • Working within an ITSM/ticketing environment
  • Escalating complex incidents to internal technical teams and third-party suppliers
  • Maintaining technical documentation and knowledge articles
  • Supporting technology upgrades, rollouts, office moves and other ICT projects

What we're looking for

You'll need:

  • At least 3 years' experience in an ICT Service Desk or Desktop Support environment
  • At least 3 years' experience supporting Windows desktop operating systems
  • Strong experience supporting Microsoft 365
  • Experience with technologies such as Intune, Teams, Exchange Online, SharePoint and/or SCCM
  • Experience with Active Directory and/or Entra ID
  • Experience supporting remote access technologies such as VPN or Azure Virtual Desktop
  • Experience working with an ITSM/ticketing system
  • Good understanding of information security and data protection
  • Strong customer service and communication skills
  • The ability to work effectively as part of a support team
  • EU Citizenship, a Stamp 4 Visa or a Stamp 1G Spousal Visa where your spouse is on a Stamp 4 Visa or has EU Citizenship. Applications from candidates without any of these categories of work permission will not be considered, including Stamp 1G Graduate Visa applicants.

Experience with Veeam, network troubleshooting/patching, ITIL, hybrid cloud or public-sector environments would be advantageous.


This is a great opportunity for an experienced IT Support / Desktop Support / Deskside Engineer looking to work in a structured enterprise environment with exposure to a broad Microsoft technology stack.

INDFRS2

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