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Job Post Details

Retail Support Executive
Butlers Chocolate Café
Clonshaugh, County Dublin
Permanent, Full-time
Apply now

Job details

Pay information not provided
Employee discount, Gym membership, Employee assistance program, Store discount, On-site gym, Wellness program, Bike to work scheme, Company events
Permanent, Full-time
Clonshaugh, County Dublin

Full job description

Butlers Chocolates, Ireland's leading independent premium chocolate manufacturer, is celebrating over 90 years of crafting exceptional chocolate experiences. We are seeking an experienced Retail Support Executive to join our busy Retail Team, supporting our network of 28 Butlers Chocolate Cafés across Ireland.

This is an excellent opportunity for an organised and enthusiastic individual who enjoys working in a fast-paced retail environment. The successful candidate will have strong administrative and operational skills, excellent attention to detail, and a passion for delivering exceptional support to both colleagues and customers. You will become part of a collaborative, motivated team within one of Ireland's most loved food brands.

The Role

The Retail Support Executive will provide administrative, operational and commercial support across our café network. The role plays a key part in ensuring the smooth day-to-day operation of the business, supporting store teams, managing processes, coordinating suppliers, and assisting with retail initiatives that drive business performance.

Key Responsibilities Administrative & Operational Support

  • Provide comprehensive administrative support to the Retail Team, maintaining a high level of accuracy and attention to detail.
  • Act as a key point of contact for operational and maintenance-related queries from cafés, ensuring issues are resolved efficiently and effectively.
  • Support the implementation of operational initiatives across the café network.
  • Assist with the opening of new café locations and other retail development projects.
  • Maintain accurate records, documentation and operational reports.

Stock & Supplier Management

  • Coordinate café chocolate ordering processes and liaise with the Dispatch Team to ensure timely deliveries.
  • Support effective stock management processes across the retail estate.
  • Maintain supplier information, agreements and associated documentation.
  • Build strong working relationships with internal departments and external suppliers.

Sales & Reporting

  • Assist in the delivery of retail sales initiatives and promotional campaigns.
  • Prepare and distribute weekly and monthly reports for the Retail Management Team.
  • Analyse sales and operational data to support business decision-making.

EPOS System Administration

  • Support the administration of the retail EPOS system.
  • Maintain product records, implement price changes and coordinate updates with the EPOS provider.
  • Assist with troubleshooting and resolving EPOS-related issues within the café network.

Product Launch Support

  • Coordinate and support the successful rollout of new product launches across all café locations.
  • Ensure stores receive the necessary communication, materials and guidance to support implementation.

Skills, Experience & Qualifications

  • Third-level qualification in Business, Retail Management, Hospitality or a related discipline.
  • Minimum of 2 years' experience in a retail, hospitality, administration or support role.
  • Strong proficiency in Microsoft Office, particularly Excel, Word, Outlook and PowerPoint.
  • Excellent organisational and time-management skills.
  • Strong interpersonal and communication skills with the ability to build relationships at all levels.
  • Ability to work independently, prioritise workload and meet deadlines.
  • Excellent problem-solving skills with a proactive and solution-focused approach.
  • Flexible and adaptable, with the ability to respond to changing business needs.
  • A passion for retail, customer service, chocolate, coffee, or ideally all three.

Why Join Butlers?

  • Opportunity to work with one of Ireland's most recognised and loved premium food brands.
  • Be part of a supportive and collaborative team environment.
  • Gain valuable experience across a diverse and growing retail network.
  • Play a key role in supporting the success of 30 Butlers Chocolate Cafés.

Job Types: Full-time, Permanent

Benefits:

  • Bike to work scheme
  • Company events
  • Employee assistance program
  • Employee discount
  • On-site gym
  • On-site parking
  • Store discount
  • Wellness program

Application question(s):

  • Please describe your experience providing administrative support, if any?
  • How would you rate your Microsoft Excel skills?
  • What interests you about working for Butlers Chocolates and supporting our café network?

Experience:

  • Hospitality/Administration: 2 years (required)

Work Location: In person

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