Customer Account Manager jobs

What you’ll do

With us, you can shape strategic partnerships and deliver exceptional commercial outcomes.

• As a Commercial Manager (In-Life), you’ll take full ownership of the commercial relationship with some of Vodafone Business Unit’s largest strategic accounts. You’ll ensure every contractual obligation is met while identifying opportunities to deliver incremental value for both our customers and Vodafone. Acting as a trusted strategic advisor, you’ll provide executive briefings on account performance, share recommendations to grow value, and position Vodafone ahead of the competition.
• You’ll manage senior stakeholders, including C-level executives, during escalations and negotiations, presenting clear options and cost analyses. Collaboration will be key—you’ll work closely with Sales, Legal, Solutions, and OpCos to maximize profitability and support contract renewals or strategic acquisitions. Leading a team of offshore commercial managers, you’ll set best practices and provide direction to ensure operational excellence.
• Your role will also involve analyzing bids to ensure profitability, producing P&Ls, and managing governance and sign-off processes for all submissions. You’ll oversee operational activities such as quarterly revenue reconciliations, rate and charge validations, third-party cost approvals, and PO generation. From managing credits and timesheets to ensuring compliance with financial and commercial governance, you’ll be at the center of delivering value and maintaining strong customer relationships.

Who we are looking for

• Over 3 years of clear commercial experience in telecommunications or a similar industry
• Proven ability to manage in-life contracts with values up to €100M TCV and deliver all commercial obligations
• Experience leading teams and working cross-functionally
• Excellent relationship-building skills with credibility at senior levels
• Strong communication skills—written and verbal—with internal and external stakeholders
• Significant experience developing and negotiating compelling commercial propositions or managing complex telco/outsource contracts
• Solid understanding of contractual issues impacting bids and their commercial implications
• Comfortable in a fast-paced environment with a track record of delivering through others
• Advanced Excel skills
• Desirable: Accountancy qualifications

Why choose us?

When you join the Vodafone Team, you will have the chance to grow your career while also experiencing some serious benefits! There are vast opportunities to progress from a retail advisor to various opportunities across the business, from assistant manager to head office!

Some of the benefits that you will receive along the way are:

• Competitive Salary
• Flexible working (times and location) is part of our culture where your hours can facilitate your personal work-life balance
• Generous Employer Pension contribution
• Free Phone Bill – When you join the team, your phone bill is on us! You will also receive mobile phone purchasing discounts
• Learning and Development – We provide extensive training to all of our employees so they can progress in their careers! There is also the Vodafone University where our employees can gain incredible skills!
• Exclusive Family and Friends Discounts – Receive additional discounts for you, your Family and Friends on Vodafone Products!
• 23 days annual leave and 3 charity days off – PLUS a dedicated day off for your birthday
• Access to our Wellness centre including free access to our Gym, health and wellness centre and external practitioners
• We are passionate about our employees! Here at Vodafone we want you to bring your whole self to work and we enable this with our progressive workplace policies. We are proud supporters of the LGBTQ+ community and Vodafone is committed to support all of their employees at work. We are an equal opportunities employers where our people can be at their best.
• When you combine Technology and the human spirit, anything is possible. And when you join Vodafone, we’ll help you shape a rewarding career that gives back in more ways than one.
• It starts here. It starts with you.
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