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    • Prior experience in customer service, hospitality, or related fields is advantageous.
    • As a Customer Service Agent with Swissport, you will be an integral part…
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    • 1-2 years customer service experience required.
    • Achieve/exceed customer service department targets and KPI’s.
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    • Previous experience in customer service or a sales-focused role (preferred).
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    • We're on the lookout for vibrant and customer-friendly individuals to join our client's team and make every passenger's experience soar to new heights!
    • Monitoring service usage and identifying potential issues before they impact customers.
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    • At least 3 years' customer service experience.
    • Develop valuable experience across customer service, logistics and international moving.
    • Providing a professional and focused phone and customer facing service.
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Swissport International AG logo
Customer Service Agent - PART TIME - IRE
Swissport International AG
·
3.0
Swords, County Dublin
€16.99 an hour
Part-time, Permanent
Apply now

Job details

Here’s how the job details align with your profile.

Pay

€16.99 an hour

Job type

Part-time
Permanent

Shift and schedule

Weekend availability
Evening shift
Holidays

Benefits

Pulled from the full job description
Employee assistance program
Free parking
On-site parking

Full job description

Overview:
Job Title: Customer Service Agent

Company: Swissport

Location: Dublin Airport

Contract Type: Part Time

Hours: Minimum 30 hours per week, between Monday – Sunday (shift work)

Salary: 16.99 per hour

About the company:


Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide.

About the Role:

As a Customer Service Agent with Swissport, you will be an integral part of our commitment to delivering exceptional service to passengers and clients alike
Responsibilities:
Key Responsibilities:

  • Greet passengers and provide friendly, professional assistance throughout their journey.
  • Assist passengers with check-in procedures, luggage handling, and boarding processes.
  • Handle inquiries and provide accurate information regarding flight schedules, baggage policies, and other relevant details.
  • Ensure compliance with airline and airport regulations, including security and safety protocols.
  • Collaborate with colleagues and stakeholders to maintain efficient and smooth operations.
  • Resolve passenger concerns and complaints in a timely and effective manner, demonstrating empathy and understanding.
  • Perform administrative tasks, including data entry, documentation, and reporting as required.
Qualifications:
Qualifications:
  • Prior experience in customer service, hospitality, or related fields is advantageous.
  • Excellent communication skills, both verbal and written, with proficiency in English; additional language skills are a plus.
  • Ability to work efficiently in a fast-paced environment while maintaining composure under pressure.
  • Flexibility to work various shifts, including weekends, holidays, and evenings, based on operational needs.
  • Demonstrated problem-solving abilities and a proactive approach to resolving issues.
  • Attention to detail and accuracy in handling passenger information and documentation.
Benefits:
  • Access to Employee Assistance Programme and wellness initiatives.
  • Comprehensive training and development programmes.
  • Free onsite parking whilst at work
  • Retirement savings plan with employer contributions.
  • Career advancement opportunities within the aviation industry.
Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations.
Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.
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